What's new in the KB

The following articles have been added to the Knowledge Base in the last 3 months.

Also see What’s new in the manuals.

June 2026

Fix macOS permission issues for Print Deploy, Hive, or Pocket

Learn how to fix macOS "Filter Failed," "Software Missing," and Print Deploy installation issues by correcting 700 and 755 file permissions on Ventura and Sonoma.

How-to Articles Published: Jun 16, 2026
Unlink a user from the Chrome extension

Learn how to unlink a user from the PaperCut Hive Chrome extension by clearing session, local, and synced user storage data on a Chromebook.

How-to Articles Published: Jun 15, 2026

PaperCut internal (Apache Derby) database deprecation

Reference Articles Published: May 29, 2026
Migrating print scripts from E4X to DOMParser or JSON in PaperCut NG/MF v25

How-to Articles Published: May 16, 2026
Ricoh End-of-life notice for Generation 2 Smart Operation Panels (Gen2)

Ricoh End-of-life notice for Generation 2 smart operational panels (Gen2) in PaperCut Hive and PaperCut MF

Reference Articles Published: May 11, 2026
PaperCut NG/MF and PaperCut Hive Security Bulletin (May 2026)

FAQ Published: May 5, 2026

How to exclude/whitelist PaperCut Hive in your antivirus protection of choice

PaperCut Pocket and Hive Articles Published: Apr 28, 2026
Stop your printer from printing random gibberish or symbols

Reference Articles Published: Apr 22, 2026
Xerox embedded devices - Incorrect login screen issues

If Xerox devices show the PaperCut login screen, the app will not function correctly.

Troubleshooting Articles Published: Apr 2, 2026