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PaperCut NG & PaperCut MF Manual

PRODUCTS FEATURED

Prevent jobs being released from an MFD Release Station when a device is in error

To block the release of jobs on a device when an error is reported:

Step 1: Enable blocking job release to a device in error

  1. Click the Devices tab.
    The External Device List page is displayed.

  2. Select a device.
    The Device Details page is displayed.

  3. In the External Device Settings area, select the Enable print release check box.

  4. Select the Block the release of jobs when this device is in error check box.

  1. Click OK.

Step 2: (Optional) Change the default errors that will block jobs being released

PaperCut MF gives you the flexibility to roll out the prevention of job release to devices in error in a manner that suits your unique requirements. By default, the following reported errors will block the release of jobs:

  • noPaper

  • doorOpen

  • jammed

  • offline

  • inputTrayMissing

  • outputTrayMissing

  • markerSupplyMissing

  • outputFull

As soon as a user logs into an MFD, the Application Server will start polling the SNMP status of the device. In most cases, the state of the device will be updated in less than 5 seconds. We recommend using the default list of errors, but if you need to exclude any of these errors or add any additional errors, follow the steps below.

For example, the default list does not include a low toner error because a user can continue to print even when this error is displayed. If you want to prevent the release of jobs when toner is low, you can add the lowToner error type to the default list.

  1. Click the Devices tab.
    The External Device List page is displayed.

  2. Select a device.
    The Device Details page is displayed.

  3. Click the Advanced Config tab.

  4. In Quick find, enter ext-device.block-release-on-error.snmp-error-list. The default value is DEFAULT, which includes all of the errors listed above. You can customize this list by either adding extra error types, or removing some of the default error types.by copying the list and then removing individual errors.

  5. In Value:

    1. Paste the following full list of error types:

      lowPaper,noPaper,lowToner,noToner,doorOpen,jammed,offline,serviceRequested,inputTrayMissing,outputTrayMissing, markerSupplyMissing,outputNearFull,outputFull,inputTrayEmpty,overduePreventMaint

    2. Delete any error types you do not want to use.

  6. Click Update.

To reset the device errors to the default list

  1. Click the Devices tab.
    The External Device List page is displayed.

  2. Select a device.
    The Device Details page is displayed.

  3. Click the Advanced Config tab.

  4. In Quick find, enter ext-device.block-release-on-error.snmp-error-list.

  5. In Value, enter DEFAULT.

  6. Click Update.

  7. Release a test print job to a device in error to check if there were no copy and paste mistakes.

Step 3: (Optional) Copy the release queue settings to other devices with hold/release enabled

Rather than repeating the above steps for each device, you can copy the hold/release settings and apply them to selected or all devices.

  1. Click the Devices tab.
    The External Device List page is displayed.

  2. Select a device.
    The Device Details page is displayed.

  3. In the Actions menu, select Copy settings to other devices.

  4. In the Target area, select the rest of the devices to which you want to copy the hold/release behavior.

  5. In the Settings area, select Show all source settings.

  6. Under Device Settings, select:

    • Release station settings—copies the Release Station settings

    • Advanced (non-device-specific) settings—(optional if you have modified the default error list) copies the config keys, including the config key used to specify the errors that will block the release of a job

  7. Click Copy.

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