You might need to send a new invitation to a user if:
- they lost or deleted their original invitation email
- their original invitation email is over a year old
- you initially added users via sync (with “Do not send email” selected) or CSV import (with invitations not sent) and are now ready for them to onboard.
How to re-invite individual users
To re-invite individual users:
- In the admin console, go to Manage > Users.
- Select the user.
- In the user details panel, select the 3-dots menu and select Reinvite.
- Select the invitation type (User Portal or Classic Invitation).
- Select Send.
How to bulk re-invite multiple users
Aside from re-inviting more than one user, this option is also useful for sending invitations to multiple users who have been added but not yet invited.
- In the admin console, go to Manage > Users.
- Select the Status filter.
- Select the appropriate status to use as a filter:
- For previously-invited users, this is likely “Invitation sent”, but might be a different status depending on where the users are in their onboarding journey.
- For not-yet-invited users, set the Invitation status to Invitation not sent.
- Select all applicable users.
- Select Actions > Send invite email.
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