G2 Fall report names PaperCut #1 in Print

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PaperCut Pocket and Hive manual

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Troubleshooting installation issues

I’m not able to download the installer

That’s going to come down to something on the network blocking your access to our online storage (where we host the downloads necessary to get your system up and running). Make sure that you have the following addresses explicitly allowed on your network infrastructure:

  • https://storage.googleapis.com/pc-pmitc-combined-log-export
  • https://storage.googleapis.com/pc-pmitc-copy-log-export
  • https://storage.googleapis.com/pc-pmitc-print-log-export
  • https://storage.googleapis.com/pc-pmitc-print-log-incremental-export
  • https://storage.googleapis.com/pc-pmitc-scan-log-export
  • https://storage.googleapis.com/pc-pmitc-secure-file-store-export
  • https://storage.googleapis.com/pc-pmitc.appspot.com

and also all URLs specified in the System Requirements page of our PaperCut Pocket and Hive manual.

‘Installation failed’ error message

If you’re seeing an error saying ‘Installation failed’ then check out the troubleshooting steps on our Failed to install the PaperCut Printer error message article.

Installation failing with an ‘Error’ or ‘Setup’ error message

Screenshot of an error showing Unable to execute file in the temporary directory. Setup aborted.
Unable to execute file in the temporary directory. Setup aborted. Error 1260: This program is blocked by group policy. For more information, contact your system administrator.

Installation failures can be caused by a number of different things. Below are some of the common causes of issues that cause the installer to fail.

Temp Directory Permissions

If you’re installing on a Windows device, you should validate that the installing user has access to the directory (this is the local app data path for the user that we use to store some files during the installation). This directory is sometimes blocked by group policy.

Make sure to run the installer as admin - make sure that the user who will be on this computer has admin access and can install apps on their computer.

Spooler issues

During installation, we work with the spooler service on your machine to get things set up properly. If you experience hangs or freezes during installation, your computer’s spooler service might be having some issues. Try stopping the installation process, restarting the print spooler, and then running the installer once more to see if that helps things along. For more steps to try to remediate installation issues, check out our article here: Failed to install the PaperCut Printer error message

Outdated installer file

Screenshot of an error showing Installer failed to setup your computer. Open your invite email to download a new installer, or try again.
Installer failed to setup your computer. Open your invite email to download a new installer, or try again.

This could be caused by the user trying to install with an outdated or expired installer download. We try to make it pretty clear when this is the case, so if you see the error below, try redownloading the installer from the link that we sent to your email and you should be all set. If that link has expired, you might just need to re-invite the user from the admin interface to get your users started with a new link.

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