How do I buy PaperCut?

To ensure the seamless installation of PaperCut MF and integration with your Multifunction devices, we offer PaperCut MF through our network of Authorized Solution Centers and their authorized resellers. In many cases, the company that supplies you with your copiers and MFDs will also be able to supply and support your PaperCut MF solution. If you find this isn't the case (or not an option for you) drop us a line and we'll point you in the direction of an awesome organization to support you.

You don’t! You subscribe. 😉To ensure a seamless start of your subscription and activation of the PaperCut Hive embedded Apps for your Multifunction devices (MFDs), we offer PaperCut Hive through our network of Authorized Partners and their Authorized Resellers. In many cases, the company that supplies you with your copiers and MFDs will also be able to supply and support your PaperCut Hive solution.

If you find this isn't the case (or not an option for you) drop us a line and we'll point you in the direction of an awesome PaperCut partner to support you.

It's a question we get asked a lot. And the answer lies in the embedded functionality on each of the Multifunction Devices (MFDs). Because of the extra complexity and the integration between the software and the device firmware, we've found it needs a little more care and attention.

So we've engaged a worldwide network of Authorized Solutions Centers and Resellers whose sole responsibility is to ensure your implementation goes well. These PaperCut experts will help conceive and configure your solution during the pre-installation phase. They'll install and set up your PaperCut instance and get your devices humming. Onsite training localized ongoing support is also available from most resellers.

It's a question we get asked a lot. The answer lies in the embedded functionality on each of the Multifunction Devices (MFDs). Because each business has a unique mix of software and equipment we've found your business can get the most out of PaperCut Hive with the help of a local partner who will understand your requirement and prerequisites.

This is where our worldwide network of Authorized Solutions Centers and Resellers comes into play. These PaperCut experts will help you activate your PaperCut Hive organization and get your devices humming.

After your order is placed, for PaperCut MF perpetual our speedy licensing team will work with your reseller to turn around the order and send back a license (supplied as a file). For PaperCut MFS and PaperCut Hive, your reseller will contact you and provide everything you need.

Purchase? Who purchases cloud products? We’re subscribing now! After your order is placed, your reseller will email you activation instructions.

Papercut Hive is cloud software sold on a recurring subscription, our pricing model is based on the number of MFDs set up with PaperCut Hive at your location(s). To get accurate pricing get in contact with your local authorized PaperCut Hive reseller.

If by any chance you've purchased and the PaperCut product doesn't live up to your expectations and our support team haven't been able to resolve your printing issues, please contact your reseller. They will get in touch with us and we'll do everything we can to make it right. If you still want to cancel, no problem. We may deduct a small administrative fee depending on how long you've held the license. See our refund policy for details.

Well, you wouldn't be a savvy shopper if you didn't ask the question, right? We spend a lot of time putting fair and reasonable pricing together for our software. And we jam an awful lot of functionality in there too. Most of our customers recoup their costs in months, if not weeks - depending on their printing volume. So we keep the price consistent and avoid the haggling. Now if you have special circumstances, please contact us. We do have initiatives to help organizations in developing countries or non-profits. Our goal is to ensure that everyone can benefit from PaperCut.

Unlike our PaperCut NG product- where typically a single component license is all that is needed - PaperCut MF consists of additional software and hardware variations depending on your print environment. The licensing model gets a little more involved and a lot more customized for your organization. (We've put together thousands of solutions that integrate dozens of hardware and software products - and we have no control over pricing for any 3rd party elements.)

So a one-size-fits-all pricing table doesn't make too much sense to us.

But we do make sure that our resellers are providing you with the highest value for money, and we maintain a global Recommended Retail Price (RRP) list. To calculate the exact price for your PaperCut MF solution, we recommend getting a custom quote from one or more resellers. And of course you can contact us directly for advice.

Adding hardware, professional services and more into the mix makes things quite a bit more expensive. Having said that, time and time again our customers have said that the costs of PaperCut MF are a fraction of similar featured products. And of course, by adding track and control for all printing, copying, scanning and faxing, you can quickly get substantial savings or cost recovery programs in place.

We encourage you to compare the capabilities of PaperCut MF with other similar solutions. And if you have any questions, we're here to answer them.

Due to the added cost and complexity to offer and supply PaperCut MF with either hardware or embedded we've found it necessary to include the first year's Maintenance & Support with each PaperCut MF license. This ensures your peace of mind that your installation will be well looked after - even if something happens outside our direct control. (e.g. Sometimes the firmware level requirement in your MFD changes in the first year).

With that year subscription of M&S, you get every version upgrade included in the year, and phone, email, and chat support. No question is too small! As part of an active M&S, you also get access to subscription based features such as Scan to Cloud Storage.

Maintenance & Support (M&S) is mandatory for the first year and strongly advised for subsequent years. The less-short answer: If you opt to discontinue Maintenance & Support after the first year (or any subsequent year for that matter), you won't have access to any further upgrades. Similarly, compatibility with future driver or operating system updates cannot be guaranteed. Also, active M&S is required for any additions to an existing PaperCut MF license. And if you're using add-on services such as Scan to Cloud Storage and OCR, M&S is required to activate these services. So, while M&S's not compulsory, it's pretty important and highly recommended!

In some cases, resellers and Authorized Solution Centers (ASC’s) may offer additional value-added support or professional services. Determination of whether you should take up these services is yours, however we can advise as needed on the value our ASCs bring.

Absolutely, we include support for your PaperCut Hive embedded apps on your MFDs in your recurring subscription.

The magic of the cloud means you’re always experiencing the latest version of PaperCut Hive. This means you have access to all the new fancy features and updates as part of your subscription. Less time spent on updates and upgrades. Woohoo!

Sure thing, you can activate the PaperCut Hive embedded app on MFDs across multiple locations.

There's no need to purchase a whole new license. We keep the process of upgrading to PaperCut MF as simple as possible. All of your settings and configurations will be transferred, and conversion of the base license will take typically 30 minutes or so. Any additional embedded license connectors will be rolled into your new PaperCut MF license.

For anyone who is currently running PaperCut NG, you're given a substantial credit toward the new solution. Be sure to mention your existing license to your accredited PaperCut reseller and they'll take care of you.

That’s absolutely fine, PaperCut and your PaperCut Hive subscription are vendor-neutral. You can swap MFDs at any stage and move your PaperCut Hive MFD embedded Apps across to your new devices. We suggest connecting with a PaperCut Hive reseller to support you with the transition.

Did you know: If you are working with PaperCut MF Subscription, you can also swap brands of printers whenever you need, as the product is vendor-neutral. Please connect with your PaperCut reseller to support you with the transition.

An Authorized Solution Center (ASC) is our most qualified reseller level. These experts are best thought of as local PaperCut specialists. We carefully select ASCs based on a set of criteria that carefully match PaperCut's own business approach:

• Vendor Independent - our ASCs don't sell MFDs, and so remain focused on your solution
• Experienced - Our ASCs have been in the copier control industry for many years
• Skilled in both software and hardware, and focused on providing the right solution for you
• Technically proficient
• Great people who are easy to get along with!

A reseller is typically a company "in the trade" where PaperCut MF forms an integral part of their solutions offerings. Typically they are a printer or copier vendor-aligned organization such as copier/printer supplier, reseller, or MPS provider. Resellers usually have in depth knowledge of the local region, and will work with your business to either supply a limited PaperCut MF option (e.g. embedded solutions on their device) or partner with a PaperCut ASC to deliver a complete solution under one roof.

It’s best to contact PaperCut directly to find the most suitable Authorized Partner located in your country. A list of Authorized Partners can also be found on our website. The Authorized Partner will work with you to determine the right reseller for you. When working with a reseller, be sure to have all of your information at hand:

1. Are you a current PaperCut NG user? (Look for your license number in the About tab of your admin screen.)
2. What type of organization are you? (e.g. education, professional services, non-profit, government or corporate)
3. How many users will access the service?
4. What are the makes and models of MFDs/copiers do you have?
5. How will users access/authenticate at the devices? (e.g. card type, account code or login)
6. What server and user environments do you operate? (Windows, Novell, Mac, Linux)
7. What are the main objectives (e.g. charge students or patrons for use, account for staff billing, minimize waste or implement "Find-Me Printing")

For PaperCut MF perpetual, when switching between brands of printers, please reach out to your Authorised PaperCut reseller. They can provide you with a quote for the license exchange fee and process the order.

Licensing works the same way for one site or many locations. Your license is structured for the total number of print devices in your organization. (Note: There are many ways to implement a multi-site solution, but you will only need one license).

Yes you can. We're happy to have a single license used across multiple sites within the same organization (i.e. a true organization-wide license). Like above, your license simply needs to cover the sum of the devices at all locations.

No. Licensing for PaperCut MF is based only on the number of print devices you have in your organization. It's a true organization-wide license with no limit on the number of servers, workstations, or printers. If high network availability is a concern for you, take a look at PaperCut's Site Server option. You can design your solution to provide resilient print capability in your organization.

Absolutely! Your PaperCut license may be used on any operating system. Multiple servers is not a problem, and each server or workstation may run any of the supported operating systems

We sure do. It's the same as our cost-effective Education pricing.

Eligibility

If you're a registered charity/non-profit organization (NPO), you're eligible for our non-profit pricing.

You're most likely a registered NPO if:

1. you have a Charitable Registration Number (you're likely to have it listed on your website); or 501c3.
2. you're in your country's Charity Register Database.

Depending on your country, you might be registered in another way – so be sure to read our tips and links below.

Still unsure? Get in touch, and we'll be happy to help.

PaperCut's SMB Bundle is a licensing option for PaperCut MF Perpetual which includes 100 users with up to 5 embedded licenses.

No, PaperCut's SMB Bundle is a licensing option which includes 100 users with up to 5 embedded licenses.

Yes - you can add to the SMB Bundle like any other license, as long as you stay within the 5 embedded license and under 100 user threshold.

Ask your reseller or ASC.

If you've got a sticky situation that needs some extra attention, let's figure it out together. (Probably over a coffee or two.) Please send an email or get in touch.