Knowledge Base

Welcome to the PaperCut Knowledge Base. This site hosts a collection of questions, answers, articles and general information about PaperCut. If you’re wanting the latest and greatest news, check out the What’s New in the KB page!

Information is classified into the sections below. Alternatively you can search the database using keywords.

We are adding information all the time. If your question is not addressed please contact us.

Popular Categories

Featured articles:

• PaperCut User Manual
• Known issues with recent releases of PaperCut NG and PaperCut MF
• Supported Printers
• Upgrading your PaperCut software
• Do I need a dedicated print server?
• PaperCut and Active Directory
• Customizing the User Web Interface
• What is the Advanced Client?
• Resetting the Admin Password
• Automating printer management in a school, university or education environment
• Comparing Mobility Print and Google Cloud Print (GCP)
• Mobility Print Help Center

Student and end-user articles:

• I’m a Student - How do I log in?
• I’m a student - How do I get a refund for my failed print job?

Recently created articles:

For a curated list of month-by-month updates, check out the What’s new in the KB page.

Topics

• Administration
  • PaperCut’s Upgrade Policy
  • Migrating PaperCut to a New Server
  • Migrating PaperCut to a New Server - when using external database
  • Partially clearing out the log data
  • Sending Log Data to Another Location
  • Keeping a healthy system
  • End-User Transfer Feature
  • Renaming user accounts
  • How to Rename a Printer
  • How to Uninstall PaperCut
  • SyncUsersWithAzureAD

• Architecture / Implementation / Deployment
  • ImplementationPlan
  • Implementing PaperCut in a school environment
  • PaperCut on multiple servers
  • Does PaperCut work on a Virtual Machine (VM) or Virtual Server?
  • How to install PaperCut NG on Univention Corporate Server
  • Windows Print Queue Configuration
  • MacintoshPrintQuota
  • Mac Open Directory/LDAP Configuration
  • Using a domain service account (Windows)
  • Special considerations on Terminal Server / Citrix / VDI
  • Network Load Balancing
  • Trialling PaperCut Using a Subset of all Users
  • Supporting Windows workstations via a Mac Server
  • Where can I get the secondary server (or local printer) software?
  • Tuning TCP/IP for your PaperCut server
  • Wide Area Networks (WAN) Considerations
  • Working with the 10 connection limit in Windows XP
  • Automated PaperCut Server Deployment
  • Common Security Questions
  • Automated Application Server Removal
  • Common Scalability Questions
  • Increasing the Memory Available to PaperCut NG and PaperCut MF
  • Accessibility and PaperCut
  • Firewall Ports used by NG & MF
  • Improve slow network printing with data compression

• Backups & Databases
  • External Database Support Policy
  • SQL Server log files (LDF files) are growing large. How can I shrink them?
  • Backing up PaperCut data
  • Restoring from backup
  • Corrupt Database Problems
  • SQL Server connection problems
  • Database Schema Diagrams
  • Database Tuning (Advanced Topic)
  • Example SQL Queries (when running on an external database)

• Configuration
  • Removing the currency symbols
  • Changing the Server Name or IP Address
  • Integrating with 3rd Party Billing Systems
  • Queue Redirection - An example in Linux

• User/Group Sync
  • Ignoring disabled Active Directory users
  • Syncing against multiple Groups or Organizational Units
• General Information
  • Case Studies covering education and business deployments
  • SmallBusinessQuickStartGuidePaperCutNG
  • What is a Shared Account?
  • What is the difference between user and shared accounts ?
• Translation, International Projects and Localization
  • Translating PaperCut into languages other than English
  • Language Selection at the Device

• Mobility Print
  Want to learn more about Mobility Print? Check out the Mobility Print Help Center.
  • A better BIND Mobility record setup, a better you
  • Advanced BIND DNS Mobility record setup
  • Capturing Spool Files for Mobility Print
  • Comparing Mobility Print and Google Cloud Print (GCP)
  • Configuring PaperCut Mobility Print behind a Network Load Balancer
  • DNS_ERROR_DP_DOES_NOT_EXIST
  • Duplicate Printers
  • Error: Test Page failed to print
  • Finding the Mobility Print logs for Troubleshooting
  • How to Migrate from Google Cloud Print to Mobility Print
  • How to Migrate from Presto to Mobility Print
  • How to use Jamf Pro to deploy printers on managed iOS devices (iPhones and iPads)
  • How to use Jamf Pro to deploy printers on managed Macs
  • Knowledge Base
  • Migrate from PaperCut iOS Print to PaperCut Mobility Print
  • Mobility Print Deployment Options
  • Mobility Print DNS Record Examples
  • Mobility Print Known Issues
  • Print Scripting with Mobility Print
  • Printers disappear after running the Windows Mobility printer installer
  • Setting up Mobility DNS records for Infoblox DDI
  • Setting up Mobility Print DNS with MacOS Server DNS
  • Use an existing trusted SSL certificate for Mobility Print
  • When you’re using Mobility Print, the print job owner name is SYSTEM

• Job Ticketing
  Want to learn more about Job Ticketing? Check out the Job Ticketing Help Center.
  • How to collect Job Ticketing Logs
  • Print Scripting with Job Ticketing

• Print Deploy
  Want to learn more about Print Deploy? Check out the Print Deploy Help Center.
  • Finding the Print Deploy logs for Troubleshooting

• Licensing
  • Exceeding the license limit (user count exceeded)
  • I’ve lost my license. How do I get a copy?
  • Installing / Applying the supplied license file
  • Exceeding the license limit (user count exceeded)
  • PaperCut trial period extensions
  • Applying For A License Exception
  • Obtaining Past Releases
  • Licensing PaperCut NG in a Cluster
  • Licensing across multiple sites/servers/workstations
  • Downgrading PaperCut (to an older version)
  • Support End-of-life Policy

• Printers
  • Printers supporting page-level color detection and All About Page-Level Color Detection
  • Copying Printer Config from one Apple Mac To Another
  • Working with network printers (a printer with a network card)
  • Tracking Photocopiers
  • Ignoring or deleting printers
  • Controlling printer access based on time
  • Setting up RIP devices
  • Mainframe/OnePrint Printing Issues
  • Testing a printer’s compatibility without the physical printer
  • Block release of print jobs to printers in error with hardware check enabled
• Release Stations
  • Five Things You Did Not Know Release Stations Could Do
  • Using a release station for color printing only
  • Changing the job timeout in hold/release queues

• Reporting
  • Customizing the report headers
  • CustomReports
  • Email reports to departments head/manager
  • Report FAQs
  • Report Data FAQs

• Sales
  • What is PaperCut Software’s refund policy?
  • PaperCut NG free license
  • PaperCut’s Privacy Policy

• Integrated Scanning
  • Increase OCR Job Processing Timeout Limit
  • Importing scanned documents into 3rd party systems
  • Common Questions about Integrated Scanning

• Scripting and APIs
  • Automatically adding/connecting printers to workstations
  • API Compatibility
  • External System and Integration APIs
  • Calling server-command from a remote system
  • Scheduling server commands
  • Clearing Stopped Mac Print Queues (automatically, using scripts)
  • Scripts to fetch information from PaperCut
  • Placing a daily limit on the number of pages printed
  • Integrating PaperCut with coworking space management software
  • Top Tips for using the Public Web Services API
  • Displaying a One Off Popup using Advanced Scripting
  • Print Scripting with Job Ticketing

• Upgrading
  • Download past/old PaperCut NG versions
• Using PaperCut
  • Why currency / unit based print accounting is better than counting pages
  • Explanation of point-of-charging, canceled jobs, and automatic refunds
  • What is Silent Monitoring Mode and how do I enable it?
  • Explanation of printing only after last page has spooled
  • Filters
    • Group based restriction on printing
  • Tips & Tricks
    • Showing or forgetting the most recently used Shared Accounts
    • Watermarking and Burst / Separator Pages - Showing print job information on prints
    • Billing teaching staff monthly
    • Charging different users different amounts
    • Batch Printing and the Popup and Hold/Release print queues
    • Providing free period or free exam printing
    • Advanced LDAP Tweaks for User and Group Synchronization
    • How to set up a Free Copy button

• Users
  • Importing a subset of domain users
  • Importing users from multiple domains
  • Deleting Users from PaperCut NG or PaperCut MF
  • Adding a large number of users on a Windows domain
  • How do I refund a failed print job?
  • Importing/Exporting Card Numbers / Identity Numbers
  • Separating Cash Payments and Free Quota

• User Client Tool
  • How do I install the PaperCut client software?
  • Working with popup messages
  • Using the PaperCut Mac Client Login Hook With Other Login Scripts
  • Starting the Client on Mac OS with Launchd
  • PaperCut Client Deployment using Mac Packaging & Deployment Tools
  • Upgrading the Client Software
  • Why Is My User Client Running Slowly?
  • Hiding the Balance Window of the User Client Tool
  • “The publisher could not be verified” prompt running executable from network
• User Web Interface
  • Running PaperCut NG on port 80 (or another port)
  • Forcing use of HTTPS/SSL only
  • PaperCut NG User Web Interface Logins
  • Embedding PaperCut Web Pages in your site

Troubleshooting

• Recent/Important
  • Web Single Sign-on Problems and Diagnosis
  • SonicWall with Content Filter Service
  • I am running Windows Server 2008 (pre R2) and jobs are logging under the wrong user
  • Known Issues with PaperCut on Novell OES Linux iPrint
  • Known Issues when upgrading macOS
  • Fixing encoding problems/unintelligible characters appearing in PaperCut LPD job queue
• General Information
  • PaperCut Web Interface Wont Load
  • Providing a Print-to-file as requested by support
• Debugging
  • Important Log Files to Check
  • How to Enable Debug Logging
  • Providing Error dump files to support
  • Debug output from the Active Directory provider
• Errors
  • Browser Cannot Connect to Administrator Web Interface
  • SMTP Connection Problems when delivering Email Notifications
  • Users cannot log in to PaperCut web interface
  • CUPS raises an error on Linux (queue stops) after enabling PaperCut on the queue
• User/Group Sync
  • LDAP: cannot find groups (users are imported successfully)
• Printers
  • Unable to Add a Printer
  • Common Mac Printing Issues
  • Adding a new printer on a Mac
  • Troubleshooting when the Toner Status is missing or incorrect
  • Toner Level Thresholds
• Printing
  • Page count, color, and other attribute detection problems
  • Fixing Print Spooler Crashes - improving print spooler stability
  • Excel Printing Issues
  • Virtual Queue Issues
  • Common Issues/Questions with Web Print
  • Incorrect copy count with mopier mode
• Reporting
  • Running very large reports
  • Report FAQs
• Users
  • Enabling user client notifications on Windows when balloon tips are disabled
  • PaperCut Client Not Popping Up
• Clusters
  • No print queues found after setting up PaperCut on a Microsoft cluster
• Questions about the Payment Gateway
  • Does PaperCut support sales tax?
  • Adopt a Feature Program
  • Moving from one Edition of PaperCut to Another

Other

• View many more KB articles…
• List of recent changes and additions to the KB