Knowledge Base

Welcome to the PaperCut Knowledge Base. This site hosts a collection of questions, answers, articles and general information about PaperCut.

Information is classified into the sections below. Alternatively you can search the database using keywords.

We are adding information all the time. If your question is not addressed please contact us.

Popular Categories

Featured Articles

• PaperCut User Manual
• Known issues with recent releases of PaperCut NG and PaperCut MF
• Reporting Problems
• Supported Printers
• Upgrading your PaperCut software
• Common iOS Printing Questions
• Do I need a dedicated print server?
• PaperCut and Active Directory
• PaperCut on 64-bit (x64) platforms
• Customizing the User Web Tools interface
• What is the Advanced Client?
• Resetting the Admin Password
• Automating printer management in a school, university or education environment

Topics

• Administration
  • PaperCut’s Upgrade Policy
  • Migrating PaperCut to a New Server
  • Migrating PaperCut to a New Server - when using external database
  • Partially clearing out the log data
  • Sending Log Data to Another Location
  • Keeping a healthy system
  • End-User Transfer Feature
  • Renaming user accounts
  • How to Rename a Printer
  • How to Uninstall PaperCut

• Architecture / Implementation / Deployment
  • ImplementationPlan
  • Implementing PaperCut in a school environment
  • PaperCut on multiple servers
  • Does PaperCut work on a Virtual Machine (VM) or Virtual Server?
  • Installing PaperCut in a heterogeneous environment
  • Print queue set up on Windows - forgotten task!
  • PaperCut on Mac OS (Apple Mac)
  • Mac Open Directory/LDAP Configuration
  • Using a domain administrator service account (Windows)
  • Special considerations on Terminal Server / Citrix / VDI
  • Trialling PaperCut Using a Subset of all Users
  • Supporting Windows workstations via a Mac Server
  • Where can I get the secondary server (or local printer) software?
  • Tuning TCP/IP for your PaperCut server
  • Wide Area Networks (WAN) Considerations
  • Working with the 10 connection limit in Windows XP
  • Automated Application Deployment
  • Common Security Questions
  • Automated Application Removal
  • Common Scalability Questions
  • Increasing the memory available to PaperCut
  • Accessibility and PaperCut
  • [Legacy] Building A Mac Client Install Package
  • Firewall Configuration - Ports used by PaperCut
  • Choosing the right edition/version
  • What Size Server Do I Need to Run PaperCut?
  • Improve slow network printing with data compression

• Backups & Databases
  • External Database Support Policy
  • SQL Server log files (LDF files) are growing large. How can I shrink them?
  • Backing up PaperCut data
  • Restoring from backup
  • Corrupt Database Problems
  • SQL Server connection problems
  • Database Schema Diagrams
  • Database Tuning (Advanced Topic)
  • Example SQL Queries (when running on an external database)

• Configuration
  • Removing the currency symbols
  • Changing the Server Name or IP Address
  • Integrating with 3rd Party Billing Systems
  • Queue Redirection - An example in Linux

• Domains / Directories
  • Managing laptops/notebooks in a network/domain environment
  • Ignoring disabled Active Directory users
  • Syncing against multiple Groups or Organizational Units
• General Information
  • Case Studies covering education and business deployments
  • SmallBusinessQuickStartGuidePaperCutNG
  • What is a Shared Account?
  • Using the Card Wizard
  • UsingCardWizardWithOffice2016+
  • What is the difference between user and shared accounts ?
• Translation, International Projects and Localization
  • Translating PaperCut into languages other than English
• Internet Control & Proxy Servers
  • Troubleshooting proxy server configuration
  • Separate balances for printing and internet
  • Internet Charging Transaction Logs
  • Configuring Squid on Linux to authenticate with Active Directory
  • Installing and configuring SquidNT
  • Integrating PaperCut internet charging with other web filtering applications
  • Using multiple internet proxy servers
  • Print Jobs not displayed on in the iPhone/iPad App

• Licensing
  • Exceeding the license limit (user count exceeded)
  • I’ve lost my license. How do I get a copy?
  • Installing / Applying the supplied license file
  • Exceeding the license limit (user count exceeded)
  • PaperCut trial period extensions
  • Apply for a license exception or variation
  • Obtaining Past Releases
  • Licensing PaperCut NG in a Cluster
  • Licensing across multiple sites/servers/workstations
  • Downgrading PaperCut (to an older version)
  • Support End-of-life Policy

• Printers
  • Printers supporting page-level color detection and All About Page-Level Color Detection
  • Copying Printer Config from one Apple Mac To Another
  • Working with network printers (a printer with a network card)
  • [Legacy] Dealing with locally attached printers
  • Tracking Photocopiers
  • Ignoring / deleting printers
  • Controlling printer access based on time
  • Setting up RIP devices
  • Mainframe/OnePrint Printing Issues
  • Testing a printer’s compatibility without the physical printer
  • Block release of print jobs to printers in error with hardware check enabled
• Release Stations
  • Five Things You Did Not Know Release Stations Could Do
  • Using a release station for color printing only
  • Changing the job timeout in hold/release queues

• Reporting
  • Customizing the report headers
  • CustomReports
  • Email reports to departments head/manager
  • Report FAQs
  • Report Data FAQs

• Sales
  • What is PaperCut Software’s refund policy?
  • PaperCut free license
  • PaperCut’s Privacy Policy

• Scripting and APIs
  • Automatically adding/connecting printers to workstations
  • API Compatibility
  • External System and Integration APIs
  • Calling server-command from a remote system
  • Scheduling server commands
  • Clearing Stopped Mac Print Queues (automatically, using scripts)
  • Scripts to fetch information from PaperCut
  • Placing a daily limit on the number of pages printed
  • Integrating PaperCut with coworking space management software
• Top-Up Cards
  • Top-Up Cards

• Upgrading
  • Download past/old PaperCut NG versions
• Using PaperCut
  • Managing End-User Payments
  • Why currency / unit based print accounting is better than counting pages
  • Explanation of point-of-charging, canceled jobs, and automatic refunds
  • What is Silent Monitoring Mode and how do I enable it?
  • Explanation of printing only after last page has spooled
  • Filters
    • Group based restriction on printing
  • Tips & Tricks
    • Showing or forgetting the most recently used Shared Accounts
    • Watermarking and Burst / Separator Pages - Showing print job information on prints
    • Billing teaching staff monthly
    • Charging different users different amounts
    • Batch Printing and the Popup and Hold/Release print queues
    • Providing free period or free exam printing
    • Advanced LDAP Tweaks for User and Group Synchronization
    • How to set up a Free Copy button

• Users
  • Importing a subset of domain users
  • Importing users from multiple domains
  • Deleting users from PaperCut
  • Adding a large number of users on a Windows domain
  • How do I refund a failed print job?
  • Importing/Exporting Card Numbers / Identity Numbers
  • Separating Cash Payments and Free Quota

• User Client Tool
  • How do I install the PaperCut client software?
  • Working with popup messages
  • Reducing the bandwidth consumed by the User Client Tool
  • Using the PaperCut Mac Client Login Hook With Other Login Scripts
  • Starting the Client on Mac OS with Launchd
  • PaperCut Client Deployment using Mac Packaging & Deployment Tools
  • Upgrading the Client Software
  • Why is my User Client running slowly?
  • Hiding the Balance Window of the User Client Tool
  • “The publisher could not be verified” prompt running executable from network
• User Web Interface
  • Running PaperCut NG on port 80 (or another port)
  • Forcing use of HTTPS/SSL only
  • PaperCut NG User Web Interface Logins
  • Embedding PaperCut Web Pages in your site

Troubleshooting

• Recent/Important
  • Web Single Sign-on Problems and Diagnosis
  • I am running Windows Server 2008 (pre-SP2) and jobs are logging under the wrong user
  • Known Issues with PaperCut on Novell OES Linux iPrint
  • Known Printing Issues on Mac OS X
  • Fixing encoding problems/unintelligible characters appearing in PaperCut LPD job queue
• General Information
  • PaperCut Web Interface Wont Load
  • Providing a Print-to-file as requested by support
• Debugging
  • Important Log Files to Check
  • How to Enable Debug Logging
  • Providing Error dump files to support
  • Debug output from the Active Directory provider
• Errors
  • Browser Cannot Connect to Administrator Web Interface
  • SMTP Connection Problems when delivering Email Notifications
  • Users cannot login to PaperCut web interface
  • CUPS raises an error on Linux (queue stops) after enabling PaperCut on the queue
• Domains / Directories
  • LDAP: cannot find groups (users are imported successfully)
• Printers
  • Unable to Add a Printer
  • Common Mac Printing Issues
  • Adding a new printer on a Mac
  • Diagnosing printer toner and other SNMP problems
  • Toner Level Thresholds
• Printing
  • Page count, color, and other attribute detection problems
  • Fixing Print Spooler Crashes - improving print spooler stability
  • Excel Printing Issues
  • Virtual Queue Issues
  • Common Issues/Questions with Web Print
• Reporting
  • Running very large reports
  • Report FAQs
• Users
  • Enabling user client notifications on Windows when balloon tips are disabled
  • Diagnosing user client popup and notification issues
• Clusters
  • No print queues found after setting up PaperCut on a Microsoft cluster
• Questions about the Payment Gateway
• Does PaperCut support sales tax?
• Adopt a Feature Program
• Moving from one Edition of PaperCut to Another

Other

• View many more KB articles…
• List of recent changes and additions to the KB