PaperCut has a built in administrator account (called “admin”) that is available even if a connection to the domain / directory cannot be established. The default username for this account is admin, and the password is set during the setup wizard when the system was first installed. This account is not related to the domain administrator account.
Mac: Ensure you are logged in with an administrator account and browse to /Applications/PaperCut [NG/MF]/server/ then right click the server.properties file and select open with TextEdit. Then change the admin.password entry as shown below.
Windows: Open the following file in a text editor: [app_dir]/server/server.properties and modify the line admin.password=. If the password has been set by the system it will be prefixed with HASH: - remove this when manually entering a plain text password.
This allows you to set a password in cleartext. Save and close the file, then start the Application Server service back up again. Wait a minute or two, and when you log back into the admin interface, go to Options -> Advanced -> Reset admin password to change the password back to the hashed (i.e. encrypted) format.
Tip: If you’re running on Windows, and the server.properties file is locked, you may need to run Notepad with Administrator privileges - Find ‘notepad’ in your Start menu, then right-click and select ‘Run as Administrator’. When notepad opens, use the ‘File → Open’ menus from that instance of notepad to open and edit the file above.
Using SSO and having problems?
If you’re using PaperCut’s SSO functionality you may want to login manually rather than use SSO. To do this, simply change the url from http://servername:9191/admin to http://servername:9191/admin/nosso
This release contains an updated Java version which no longer supports 32-bit workstations. If you have any 32-bit users launching the User Client or Release Station from a network share, see this Knowledge Base article for more information.