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Knowledge Base


Welcome to the PaperCut Knowledge Base! Here you’ll find a collection of questions, answers, troubleshooting tips or how-to information about PaperCut.

There’s also a bunch of handy setup information and tips in our help centers. Think of the help centers like the ‘manual’ for PaperCut. So if you can’t find what you’re looking for in the KB, it’s worth checking the help centers too, for example, the PaperCut NG/MF manuals, the Mobility Print manual, or the PaperCut Pocket and Hive manual.

TIP: to search all information sources at once, use the site Search box in the top right-hand corner (seriously, we recommend this - we use this all the time in the support team and it’s super handy!)

Note: for Security vulnerability and Security bulletin information, see our Security vulnerability information and common security questions page.

Student and end-user articles

If you’re looking to browse the KB content, there’s a few ways to get started:

  • FAQs - any articles which satisfy your hunger for lists of questions and answers.
  • How-to articles - walking you through how to configure something.
  • Reference - handy to bookmark pages that you can reference in the future.
  • Troubleshooting - got an error message? This is the place to look for solutions.
  • Known Issues - any known issues for different areas of the product.
  • Sales and Licensing - any articles related to Licensing or Sales.
  • PaperCut Pocket and Hive articles - articles specifically for the Pocket and Hive products.
  • End-user articles - aimed at end users, students, or employees using PaperCut at their organization.
AuthenticationChargingDatabasesFind Me Printing
Installing, Uninstalling, MigratingMobility PrintPrint JobsPrint Queues
ReportingSecurity and PrivacyUpgrading or DowngradingUser Management

We’re adding information all the time, and we’d love to hear your suggestions - so if your question is not addressed here, please contact us.


Last updated August 23, 2023