Help with PaperCut Pocket and Hive
Hopefully the little ‘i’ tips and tricks scattered throughout the Pocket and Hive products will help guide you to answers for your questions. Where they fall short, there’s this help center and (hopefully) other sources of knowledge too!
As luck would have it, that’s this thing - the thing you’re reading!
If you have a question about features in the product, it may have already been answered in the FAQ sections found at the bottom of most of the manual pages. Take a look, and definitely ask us if you can’t find your answer!
If you’ve stumbled across an error message (sorry about that!) or are having a specific issue that you’d love to solve, it’s also worth checking out our PaperCut Pocket and Hive Knowledge base.
The KB holds all kinds of gems including details on solutions for specific error messages, or answers to puzzling problems that crop up.
We’d love for this section to be completely blank, but sometimes problems crop up and they need a more detailed fix than we can do in 1 day. If there’s something that’s bugging you and you’re wondering if it’s just you - check out the Pocket Known Issues and Hive Known Issues pages.
Some people avoid them, some people love them. Know where you stand, with the terms laid out between a customer and PaperCut. Check out the PaperCut Pocket Terms of Service and PaperCut Hive Terms of Service pages.
If you’re looking for more information on the inner workings of Pocket and Hive, including service availability targets, uptime targets, maintenance windows and more, find them over on the PaperCut Pocket Service Description and PaperCut Hive Service Description pages.
Check out PaperCut Services Status Page to see if there are any outages impacting your environment.
Now we’re intrigued! Hop over to the Contact page to contact us with your question. Please also include your Organization ID (found in your Pocket or Hive URL) when you contact us, so that we can find your account!