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Anonymous guest printing

This page applies to:

In the normal case, PaperCut NG/MF must identify the user responsible for each print job so that jobs are correctly tracked and charged. However, for ad-hoc guest printing by visitors, it is often more important to provide a convenient printing solution than to provide individual print tracking per visitor.

In addition, visitors and guests often want to print from their BYO mobile devices so a generic, widely available printing solution is required.

For these scenario’s, PaperCut NG/MF provides the ability for guest users to print anonymously using Email to Print . This solution provides a simple and convenient printing experience from any device, imposing minimal or no administrative inconvenience on the guest user as there is no need to set up accounts or network access for the guest.

You can implement anonymous email printing in three ways:

  • Direct Print
    Guests can send their job directly to the anonymous email defined for a physical printer. This is the most convenient way to provide printing access for guests or visitors.

  • Managed release
    Guest users send their job to the printer’s anonymous email address where they are held in a hold/release queue. Jobs are released by the receptionist or a trusted person in the organization. Jobs sent by different guests are identified by the guest’s email address, which is appended to the document name.

  • Guest self-release
    Guest users send their job to the printer’s anonymous email address where they are held in a hold/release queue. Guests are provided with a common username and password by which they can log in to the MFD to release their job. Jobs are identified by their email address appended to the document name.

Each of these options has advantages:

Guest Email to Print modes
 Suitable ForBenefitsTrade-OffDocument Privacy
Direct PrintBusinessVery convenient - no staff envolvementLow security. Printing is uncontrolled with potential for paper wastage. Separate email aliases are required for each printer (no virtual queue).Low
Managed ReleaseBusiness and EducationConvenient for guest. Printing is supervised and managed by staff.Staff must be available and interrupted to release jobs for guests.Good
Guest Self-ReleaseBusinessConvenient for site staff.Moderate. Printing is uncontrolled with potential for paper wastage. Guests can see and release each others jobs.Low-Moderate

Anonymous setup

The starting point for all three anonymous printing modes is the Options > Mobile & BYOD page. Email to Print must be enabled and configured. If you have not yet set up Email to Print, do that first (see Email to Print ), then return to this section.

Step 1: Enable an anonymous printer email address
  1. Select Enable Printing > Mobile & BYOD.
    The Mobile & BYOD page is displayed.

  2. In the Email to Print area, select the Enable anonymous printer email addresses check box.

  3. Optionally change the user to which anonymous jobs will be logged. The default user is guest-user.

  4. If you want guests to receive a reply email in response to sending a print job, select the Send a response email check box. You can customize the email body as required.

Step 2: Enable a printer

Enable a printer for anonymous printing by configuring an anonymous printing email alias.

  1. Click the Printers tab.
    The Printer List page is displayed.

  2. Select a printer.
    The Printer Details page is displayed showing the Summary tab contents.

  3. In the Email to Print area, add a valid email address or alias in the Anonymous email address text box.

  4. Click Apply.

Step 3: Configure the anonymous printing mode

The remaining steps are specific to your selected anonymous printing mode:

Direct Print setup
  1. Ensure your printer does not have Enable hold/release queue checked in the Printer Details page.

You are now ready to test. Email to Print jobs sent to the printer’s guest email alias print without intervention.

Managed release setup
  1. Configure your printer to use a hold/release queue.

    1. Click the Printers tab.

      The Printer List page is displayed.

    2. Select a printer.

      The Printer Details page is displayed showing the Summary tab contents.

    3. In the Hold/Release Queue Settings area, select the Enable hold/release queue check box. This ensures that jobs are held in the print queue until users are ready to release their jobs.

    4. In Release mode, select one of the following:

      • User Release—(default) allows users to release and view only the jobs printed under their name/user account.

      • Admin/Manager only release—jobs can only be released by administrators or hold/release queue managers.

  1. Click OK.

  2. Make the receptionist or person responsible for releasing guest jobs a delegated release manager for the guest user.

    1. Click the Users tab.

      The User List page is displayed.

    2. Select your receptionist user.

    3. In the Advanced Options area, select the: Allow this user to release jobs printed by others (Delegated print release) check box.

    4. Add your configured guest user (default guest-user) to the list of Users; then click Apply.

The receptionist can now log in to a Release Station or MFD and see the guest print jobs. Anonymous Email to Print jobs are identified by the source email address appended to the document name.

Guest self-release setup
  1. Configure your printer to use a hold/release queue.

    • Check Enable hold/release queue in the Printer Details page.

    • User Release is the correct option for most scenarios.

  2. Set a password for the configured guest user (default guest-user). Change this password regularly - e.g. daily or weekly.

Known users and anonymous printing

The anonymous printing feature is designed for ad-hoc use by guests and visitors. It should not be used by people within your organization, as printing is not tracked by user and many important features such as account selection, script popups etc are not supported.

If an Email to Print job is sent to an anonymous printer email address by a known user (i.e. the source email matches a user in the PaperCut database), the job is not logged to the guest-user account. Instead, the normal print workflow for the known user is performed and the job logged against that user.

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