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System requirements

This page applies to:

Find out which operating systems, platforms, and devices are supported with PaperCut Hive and Pocket.

If you’re looking to see which printers and MFDs are supported with PaperCut Hive and Pocket, take a look at the Supported Printers page.

Client requirements

Supported browsers

Use your regular browser to access the PaperCut Hive or Pocket console.

  • Google Chrome (109 and later)
  • Apple Safari (14 and later)
  • Microsoft Edge (109 and later)
  • Mozilla Firefox (82 and later)

Mobile app

You can use the mobile app to release print jobs, receive job notifications, and print from your device.

  • iOS 12.0 and later (iPadOS is currently not supported)*
  • Android KitKat 4.4 and later

*Printing from iOS requires a configuration profile to be installed on your iOS device.

Client software and edge node installation

This is the installer that you run on your computer after being invited to a PaperCut Pocket or Hive organization. It contains the ‘client software’ (which lets you see the PaperCut Printer) and also the edge node software (which lets you participate in the Edge Mesh).

  • macOS 11 (Big Sur) and later
  • Windows 10, Windows 11, and later
  • Windows Server 2016 and later
  • Chrome OS*

ChromeOS supports printing only. Edge Node installation is not currently available.
Also note that only 64-bit OS versions are supported.
VDI environments (Citrix) are not supported.
Machine names must conform to Windows NetBIOS naming conventions and be 15 characters and less, even though on newer versions of Windows, the ‘Rename this PC’ UI button does not prompt any NetBIOS warning when using a longer name as the ‘sysdm.cpl’ window would.*

Memory

Most modern client workstations are configured with 2GB to 4GB of memory. PaperCut recommends 1GB.

Hard disk

600MB, plus additional storage for logs. Most modern client workstations have 60GB to 250GB of storage available.

CPU

Dual core CPU. a Quad core is even better**.

**Emulation has been reported to work on Mac computers using the Apple M1 processor, but this has not been officially tested or developed for. Other devices that support ARM architecture, such as the Raspberry Pi, are not supported.

Running PaperCut MF/NG with PaperCut Hive or Pocket

Running PaperCut MF/NG alongside either PaperCut Pocket or Hive will cause issues. We advise against running both of these together on the same computer.

If you would like to test both our products, we recommend uninstalling one and using the other.

Firewall and networking

In many networks, PaperCut Pocket and Hive should ‘just work’. However, if you have a more restrictive firewall policy in place, you may need to open the following ports and URLs to get everything working.

Please note, PaperCut Pocket and Hive is hosted in a region of your choice, so please choose the correct location based on your tenancy.

United States (US) data center

If it’s allowed, add: \*.papercut.com, storage.googleapis.com and mqtt.googleapis.com to your firewall. Alternatively, you can use the below. They are outbound traffic to the URLs, using port 443 (HTTPS):

  • pocket.papercut.com
  • hive.papercut.com
  • pmitc.papercut.com
  • cloudnode.pmitc.papercut.com
  • update.pmitc.papercut.com
  • regions.pmitc.papercut.com
  • mqtt.googleapis.com
  • mqtt.notifications.cloud.papercut.com
  • mqtt2.notifications.cloud.papercut.com
  • mqtt3.notifications.cloud.papercut.com
  • storage.googleapis.com
  • mobile.pcut.app for ChromeOS devices
  • send.papercut.com for Integrated Scanning in PaperCut Hive
  • \*.printerapp.papercut.com wildcard for embedded applications in PaperCut Hive

Email Delivery Service - SendGrid

  • IP Address: 168.245.53.86
  • Domain: papercut.com
Europe (EU) data center

If it’s allowed, add: \*.papercut.com, storage.googleapis.com and mqtt.googleapis.comto your firewall. to your firewall. Alternatively, you can use the below. They are outbound traffic to the URLs, using port 443 (HTTPS):

  • eu.pocket.papercut.com
  • eu.hive.papercut.com
  • eu.pmitc.papercut.com
  • cloudnode.eu.pmitc.papercut.com
  • update.pmitc.papercut.com
  • regions.pmitc.papercut.com
  • mqtt.googleapis.com
  • mqtt.notifications.cloud.papercut.com
  • mqtt2.notifications.cloud.papercut.com
  • mqtt3.notifications.cloud.papercut.com
  • storage.googleapis.com
  • mobile.eu.pcut.app for ChromeOS devices
  • eu.send.papercut.com for Integrated Scanning in PaperCut Hive
  • \*.eu.printerapp.papercut.com wildcard for embedded applications in PaperCut Hive

Email Delivery Service - SendGrid

  • IP Address: 168.245.53.86
  • Domain: papercut.com
United Kingdom (UK) data center

If it’s allowed, add: \*.papercut.com, storage.googleapis.com and mqtt.googleapis.comto your firewall. to your firewall. Alternatively, you can use the below. They are outbound traffic to the URLs, using port 443 (HTTPS):

  • uk.pocket.papercut.com
  • uk.hive.papercut.com
  • uk.pmitc.papercut.com
  • cloudnode.uk.pmitc.papercut.com
  • update.pmitc.papercut.com
  • regions.pmitc.papercut.com
  • mqtt.googleapis.com
  • mqtt.notifications.cloud.papercut.com
  • mqtt2.notifications.cloud.papercut.com
  • mqtt3.notifications.cloud.papercut.com
  • storage.googleapis.com
  • mobile.uk.pcut.app for ChromeOS devices
  • uk.send.papercut.com for Integrated Scanning in PaperCut Hive
  • \*.uk.printerapp.papercut.com wildcard for embedded applications in PaperCut Hive

Email Delivery Service - SendGrid

  • IP Address: 168.245.53.86
  • Domain: papercut.com
Australia (AU) data center

If it’s allowed, add: \*.papercut.com, storage.googleapis.com and mqtt.googleapis.comto your firewall. to your firewall. Alternatively, you can use the below. They are outbound traffic to the URLs, using port 443 (HTTPS):

  • au.pocket.papercut.com
  • au.hive.papercut.com
  • au.pmitc.papercut.com
  • cloudnode.au.pmitc.papercut.com
  • update.pmitc.papercut.com
  • regions.pmitc.papercut.com
  • mqtt.googleapis.com
  • mqtt.notifications.cloud.papercut.com
  • mqtt2.notifications.cloud.papercut.com
  • mqtt3.notifications.cloud.papercut.com
  • storage.googleapis.com
  • mobile.au.pcut.app for ChromeOS devices
  • au.send.papercut.com for Integrated Scanning in PaperCut Hive
  • \*.au.printerapp.papercut.com wildcard for embedded applications in PaperCut Hive

Email Delivery Service - SendGrid

  • IP Address: 168.245.53.86
  • Domain: papercut.com

On-premise and cloud ports

PortProtocolFromToReason
9263HTTPChromeOSEdge nodeFor accepting print jobs from ChromeOS
9264HTTPSWindows, macOS, Android, iOS, edge nodeEdge nodeJob submission, Job replication, Pull a job from spooling edge node to processing edge node (Edge node with access to printer calls the edge node holding the job)
9265HTTPSWindows, macOS, Android, iOSEdge nodeSubmits the print job into the Edge Mesh
9266HTTPSMobile appEdge nodeJob release in offline mode
443HTTPS/MQTTEdge nodes and print clientsPaperCut cloud servicesCloud communication including sending notifications to the edge nodes and replication to the Cloud Node
80/443/631IPP/IPPSEdge nodePrintersIPP job submission, Printer discovery
9100TCPEdge NodePrintersPrint job delivery when using a manufacturer print driver
161/162SNMPEdge NodePrintersPrinter discovery and status monitoring

Mobile and ChromeOS users

Mobile and ChromeOS users will need access to:

  • iOS - App Store
  • Android - Play Store
  • ChromeOS - ChromeStore

PaperCut Hive embedded applications

  • For Integrated Scanning:
    • US data center: send.papercut.com
    • UK data center: uk.send.papercut.com
    • EU data center: eu.send.papercut.com
    • AU data center: au.send.papercut.com
  • Use a wildcard for the following URL:
    • US data center: \*.printerapp.papercut.com
    • UK data center: \*.uk.printerapp.papercut.com
    • EU data center: \*.eu.printerapp.papercut.com
    • AU data center: \*.au.printerapp.papercut.com
If you're unable to use a wildcard, expand me for platform specific URLs

PaperCut Hive Lite Release App MFD URLs

MFDPortProtocolRegionURL
Brother443HTTPSUnited States
Europe
United Kingdom
Australia
brother-connect.printerapp.papercut.com
Not available in this region
Not available in this region
Not available in this region
All other platforms443HTTPSUnited States
Europe
United Kingdom
Australia
lite-release.printerapp.papercut.com
lite-release.eu.printerapp.papercut.com
lite-release.uk.printerapp.papercut.com
lite-release.au.printerapp.papercut.com

PaperCut Hive Full Release App MFD URLs

MFDPortProtocolRegionURL
Canon443HTTPSUnited States
Europe
United Kingdom
Australia
canon-connect.printerapp.papercut.com
canon.eu.printerapp.papercut.com
canon.uk.printerapp.papercut.com
canon.au.printerapp.papercut.com
Fujifilm443HTTPSUnited States
Europe
United Kingdom
Australia
fujifilm-connect.printerapp.papercut.com
fujifilm.eu.printerapp.papercut.com
fujifilm.uk.printerapp.papercut.com
fujifilm.au.printerapp.papercut.com
Fuji Xerox443HTTPSUnited States
Europe
United Kingdom
Australia
fuji-xerox-connect.printerapp.papercut.com
fuji-xerox.eu.printerapp.papercut.com
fuji-xerox.uk.printerapp.papercut.com
fuji-xerox.au.printerapp.papercut.com
HP OXPd443HTTPSUnited States
Europe
United Kingdom
Australia
hp-oxp-connect.printerapp.papercut.com
hp-oxp.eu.printerapp.papercut.com
hp-oxp.uk.printerapp.papercut.com
hp-oxp.au.printerapp.papercut.com
Konica Minolta443HTTPSUnited States
Europe
United Kingdom
Australia
konica-minolta-connect.printerapp.papercut.com
konica-minolta.eu.printerapp.papercut.com
konica-minolta.uk.printerapp.papercut.com
konica-minolta.au.printerapp.papercut.com
Kyocera Hypas443HTTPSUnited States

Europe
United Kingdom
Australia
connect.printerapp.papercut.com
printerapp.papercut.com
connect.eu.printerapp.papercut.com
eu.pmitc.papercut.com
connect.uk.printerapp.papercut.com
uk.pmitc.papercut.com
connect.au.printerapp.papercut.com
au.pmitc.papercut.com
Ricoh SmartSdK443HTTPSUnited States

Europe
United Kingdom
Australia
connect.printerapp.papercut.com
printerapp.papercut.com
connect.eu.printerapp.papercut.com
eu.pmitc.papercut.com
connect.uk.printerapp.papercut.com
uk.pmitc.papercut.com
connect.au.printerapp.papercut.com
au.pmitc.papercut.com
Sharp OSA443HTTPSUnited States
Europe
United Kingdom
Australia
sharp-connect.printerapp.papercut.com
sharp.eu.printerapp.papercut.com
sharp.uk.printerapp.papercut.com
sharp.au.printerapp.papercut.com
Toshiba MDS V3443HTTPSUnited States
Europe
United Kingdom
Australia
toshiba-connect2.printerapp.papercut.com
toshiba.eu.printerapp.papercut.com
toshiba.uk.printerapp.papercut.com
toshiba.au.printerapp.papercut.com
Xerox443HTTPSUnited States
Europe
United Kingdom
Australia
xerox-connect.printerapp.papercut.com
xerox.eu.printerapp.papercut.com
xerox.uk.printerapp.papercut.com
xerox.au.printerapp.papercut.com

PaperCut Hive Lite Release App MFD firewall ports

MFDPortProtocolPort direction
Brother443HTTPSOutbound
Epson443HTTPSOutbound
Fuji Xerox443HTTPSOutbound
HP OXPd & WorkPath443HTTPSOutbound
Konica Minolta443HTTPSOutbound
Sharp OSA443HTTPSOutbound
Toshiba MDS v3443HTTPSOutbound
Xerox443HTTPSOutbound

PaperCut Hive Full Release App MFD firewall ports

MFDPortProtocolPort Direction
Canon443
443
HTTPS
HTTPS
Outbound
Inbound(from Edge Mesh to MFD)
Fujifilm443
443
HTTPS
HTTPS
Outbound
Inbound(from Edge Mesh to MFD)
Fuji Xerox443
443
HTTPS
HTTPS
Outbound
Inbound(from Edge Mesh to MFD)
HP OXPd443
7627
HTTPS
HTTPS
Outbound
Inbound(from Edge Mesh to MFD)
Konica Minolta443
50003
HTTPS
HTTPS
Outbound
Inbound(from Edge Mesh to MFD)
Kyocera HyPAS443HTTPSOutbound
Ricoh SmartSDK443HTTPSOutbound
Sharp OSA443HTTPSOutbound
Toshiba MDS v3443
49630
50083 (or any customized port for scanning services)
HTTPS
HTTPS
HTTP
Outbound
Inbound(from Edge Mesh to MFD)
Inbound(from Edge Mesh to MFD)
Xerox443
443
HTTPS
HTTPS
Outbound
Inbound(from Edge Mesh to MFD)
Network traffic flowing around a PaperCut Pocket or PaperCut Hive environment

The above diagram shows network traffic flowing around a PaperCut Pocket or Hive environment. You can download a copy of this diagram here.

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