PRODUCT MANUALS

Pocket and Hive manual

PRODUCTS FEATURED

System Requirements

Find out which operating systems, platforms and devices are supported with Pocket and Hive.

If you’re looking to see which printers and MFDs are supported with Pocket and Hive, take a look at the Pocket and Hive Supported Printers page.

Client requirements

Supported browsers

Your regular ol’ browser can be used to access the Pocket or Hive dashboard.

• Google Chrome (82 and above)
• Apple Safari (13 and above)
• Firefox (77 and above)
• Microsoft Edge (82 and above)

Mobile app

You can use the mobile app to release print jobs, receive job notifications, and print from your device.

• iOS 12.0 and above (iPadOS is currently not supported)*
• Android KitKat 4.4 and above

*Printing from iOS requires a configuration profile to be installed on your iOS device.

Client software and Edge Node installation

This is the installer that you run on your computer after being invited to a Pocket or Hive organization. It contains the ‘client software’ (which lets you see the PaperCut Printer) and also the Edge Node software (which lets you participate in the Edge Mesh).

• macOS 10.13 (High Sierra) and above
• Windows 8.1, Windows 10 (version 1709) and above
• Windows Server 2012 and above
• Chrome OS*

*ChromeOS supports printing only. Edge Node installation is not currently available.

Firewall ports and networking

In many networks, Pocket and Hive should ‘just work’. However if you have a more restrictive firewall policy in place, you may need to open the following ports to get everything working:

• 9263 HTTP protocol for accepting print jobs from Chromebook clients.
• 9264 HTTPS protocol for job replication between the Edge Nodes and for accepting print jobs from Windows, macOS, Android and iOS clients.
• 9266 HTTPS protocol for offline printing.
• 443 MQTT protocol to send notifications to the edge nodes and to the PaperCut Cloud services.
• 161 TCP/UDP protocol used for SNMP requests.
• 162 TCP/UDP protocol used for SNMP requests.
• 631/80 IPP/IPPS to release jobs using the IPP/IPPs protocol.

Note: To avoid routing confusion, it’s recommended for all printers being used with PaperCut Pocket/Hive to have a static IP address.