If running Web Print in Default Mode, check if the printer being printed to is running on the local computer. The SYSTEM account does not have privileges for printing to remote printers.
If the printer is remote, then check the steps listed in Default Mode Setup to ensure that the service is correctly configured to run as the
webprint user account.
If the printer is local, check that the printer's privileges allow the SYSTEM account to print to it.
If the above steps do not fix the problem, then the failure is logged in
[app-path]/providers/web-print/[platform]/logs/web-print-handler-pdf.log. Tech support will analyze this file, and help you find out the cause of the failure.
If running Web Print in Sandbox Mode, this error can indicate that the service
PaperCut Web Print Server is running. This service is not required in sandbox mode, and should be disabled.
No valid handler programs installed/defined
See Why are some file formats not available? (Supported file formats listed in the section called “Supported Applications and File Formats” are not listed under Options → Mobile & Print → Web Print → Status page, or not accepted when uploading a file.)
The configured hot folder location is not writable.
Check that the location indicated by Hot folder on the Web Print dialog is correct.
webprint user, navigate to the configured
web-print-hot-folder. Try creating an empty text file. If this action fails, there is a problem with permissions. Check the Sharing and Security (NTFS/file) permissions for
web-print-hot-folder share on the PaperCut primary server. Allow the
webprint user read and write access.
Other error messages
Check the Web Print server log file
web-print.log. See Where is the Web Print logs folder? for the location of the logs directory.
For further assistance, contact PaperCut Software Support.