Stopping and Starting (Restarting) PaperCut Services
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“Help! I am a PaperCut Administrator and I need to know how to stop and start or restart the various PaperCut services as part of my troubleshooting!”
Throughout the life of a PaperCut installation, an Administrator might encounter a situation where it is necessary to isolate PaperCut from a particular problem. This can be accomplished by temporarily stopping certain PaperCut services, but how are these services stopped? This article will shed some light on the recommended process for each Operating System that is supported by PaperCut.
Note: Only perform the below actions if instructed to by PaperCut Support. Any service that is manually stopped will need to also be started again, so remember to bring the service back up when you are done!
PaperCut services can be started/stopped from services.msc as shown below:
The process is the same for all services when using Windows, just highlight the service you wish to stop/start!
PaperCut services can be started/stopped from the Terminal using the below commands:
This release contains an updated Java version which no longer supports 32-bit workstations. If you have any 32-bit users launching the User Client or Release Station from a network share, see this Knowledge Base article for more information.