Troubleshooting issues with the installation, configuration and printing workflow

Every system has its roadblocks. Sometimes it’s the network, sometimes it’s the clients that you’re installing on. There are a few points where you might experience policy or configuration conflicting with the use of your PaperCut Pocket or PaperCut Hive system.

First thing’s first - if you’re a user and you’re having a hard time with your PaperCut Pocket or PaperCut Hive experience, reach out to your organization’s IT Support - feel free to send them this article to get them pointed in the right direction!

In general, if you experience issues, you’ll notice them during one of the following areas of use:

Illustration showing the different stages of printing, including installing the software, discovering printers, submitting your print job and releasing your print job. — Some areas where printing can go wrong, from the software installation through to releasing your print job.

This topic covers troubleshooting for:

Installation issues - problems with the installer program and any other machine issues when installing the printer software.
Finding and discovering your printers - issues you may see when trying to get all your printers showing up in PaperCut Pocket or Hive.
Printing documents - identifying what can go wrong when printing from your device.
Releasing print jobs at the printer - what you can check if your job doesn’t come out of the printer.
Activity Log - identifying administrator configuration changes and user actions whilst troubleshooting.
The Super Node is offline - Troubleshooting steps if one or more of your Super Nodes are showing offline.

Troubleshooting issues with the installation, configuration and printing workflow

This topic covers troubleshooting for:

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