Find your dream job at PaperCut

Choose your language

Choose your login

Contact us

Help Center menu


PaperCut NG & PaperCut MF Manual


User management FAQs

How do I add credit to a user?

Select the user from the groups list; then click the adjust link next to the credit or select the Adjustment & Charges tab.

How do I add a new user to the system?

PaperCut NG/MF automatically adds users to the system the first time they print. If your new user initial settings rules are defined correctly on the Groups tab, the user is automatically created with the designated starting credit and settings.

If you have added a large batch of new users, you can force the addition of these users immediately via the User/group synchronization option on the Options page. For more information, see Synchronize user and group details.

How should I make a change to more than one user?

If you need to make a change to more than one user, consider using the Bulk user actions link located in the Actions menu on either the User List or Group List page. This allows bulk modification of user settings based on their network group membership. See Bulk user operations.

How do I grant administrator access to a trusted person to manage a group of users?

You can grant administrator level access to trusted individuals. See Assigning administrator level access. By using advanced access control rights, you can limit administrators to a subset of users (a group) via the option Limit access to users only in group.

How can I prevent new users from being added automatically?

Due to technical reasons I'm unable to create new groups in my domain. Can I create groups in PaperCut NG/MF?

Yes. You can also define groups via a text file (e.g. a tab-delimited file). Simply place your group definition file at the location


See the template file additional-groups.txt.tmpl in the same directory for an example and further information.

I have two different networks with different username naming conventions (e.g. j.smith and jsmith). Is this supported?

Yes. You can enable Username aliasing under Options > Advanced

Another option to set up username aliasing is described in the file below:


See the comments in this file for more information.

Can I manage my own set of users inside PaperCut NG/MF (as well as / instead of importing users from a user directory)?

Yes. PaperCut NG/MF is designed to keep user management simple and automated, but you can manage users inside PaperCut NG/MF as well as or instead of using users from a user directory. Users managed by PaperCut NG/MF are termed internal users. For more information, see Internal users (users managed by PaperCut NG/MF).