When you're using Mobility Print, the print job owner name is SYSTEM

KB Home   |   When you're using Mobility Print, the print job owner name is SYSTEM

“Help! When users print through Mobility Print the job owner is “SYSTEM” instead of the actual username. Why does this happen and how can we fix it?”

We’ve heard of this happening with very specific drivers (in particular the Canon Generic PCL6 driver and Canon PostScript driver). When these drivers are used in conjunction with Mobility Print, the print job owner is SYSTEM instead of the correct user account. Fortunately we know of a simple workaround which requires changing the settings of the driver.

Here are the steps to take:

  1. On the Print Server where the print queue exists, right-click the print queue and select “Printer Properties”.
  2. Go to the “Device Settings” tab.
  3. You’ll see a setting called “Spooling at Host”. Set this to “Disabled”.

This will allow us to track the print jobs under the correct username.

Want to learn more about Mobility Print? Check out the Mobility Print Help Center.


Categories: Mobility Print


Keywords: Secret squirrel , Mobility

Comments

Share your findings and experience with other PaperCut users. Feel free to add comments and suggestions about this Knowledge Base article. Please don't use this for support requests.

Article last modified on October 30, 2018, at 07:53 PM
Printable View   |   Article History   |   Edit Article