Troubleshooting Articles
Tip: if you arrived here through a Google search, and you’re looking for something in particular, try using the Search box (at the top right corner) to search content across our website - including manual pages, product pages and the knowledgebase!
Administration
- “The publisher could not be verified” prompt running executable from network
- Assistive Technology not found: com.sun.java.accessibility.AccessBridge
- Decreasing the load for Print Deploy environments
- Error: cups-api-helper is not optimised for your Mac
- Hostname Resolution Issues
- Mapdb Errors in PaperCut
- PaperCut Application Server wont start with Symantec Endpoint Protection installed
- PaperCut on Linux errors with “Java heap space”
- Print Provider error of “address is not valid in its context”
- Problem Starting the PaperCut Application Server on Windows
- server-command.exe shows a memory error “Java heap space”
- SonicWall with Content Filter Service
- Troubleshooting and optimizing Server Performance
- When the PaperCut Server Won’t Start
- Windows Connection Limit
- Working with the 10 connection limit in Windows XP
Architecture
Authentication
- Authentication Failed error when sending email notifications via Google
- Common LDAP Errors
- Troubleshooting Active Directory Authentication / AD login issues
- Troubleshooting login at devices
- Troubleshooting slow LDAP synchronization and lookups
- Troubleshooting Standard AD Sync Issues
- Unix PAM users are unable to log in to PaperCut NG/MF
- Web Single Sign-on Problems and Diagnosis
- Why is my username saved?
Charging and Billing
Databases
Devices
- Copiers & Devices Connecting to the Wrong IP Address
- Elatec Fast Release TCConfig Tool Not Saving Settings
- Konica Minolta device logs prints as copies
- Konica Minolta embedded application shows “Connecting to server”
- Lexmark Embedded Clock/Stopwatch Freeze
- Lexmark Embedded: clicking “log out” results in a “function disabled” message
- Resetting the Lexmark embedded Solution Framework (LeSF)
- Ricoh MFD displays a SoftKeyboard error
- SHA1 error message on Konica Minolta
- SSL Connection Issues with some Xerox devices and PaperCut
- Toshiba Print Driver asks you to Specify LDAP Server when printing
- Troubleshooting Escrow (Insufficient Funds) when users try to login to devices
- Troubleshooting the PaperCut Fiery Program
- Unable to authenticate at a Toshiba MFD (PaperCut MF)
Email to Print
Find Me Printing
Google Cloud Print
Installing, Uninstalling and Migrating
Integrations
Languages
Legacy Articles
- [Legacy] I am running Windows Server 2008 (pre R2) and jobs are logging under the wrong user
- [Legacy] iOS 9+ Printing with IPv4 and IPv6 mixed networks
- [Legacy] iOS Print Options (Black and White / Double Sided)
- [Legacy] iOS Print Options (Bonjour TTL Settings)
- Papercut Client Details Link not working on Safari browser
- Print Jobs not displayed on in the iPhone/iPad App
Logs
- “Too Many Open Files” Error on Linux
- Debug output (collect logs) from the Active Directory provider
- Find Me Printing “Error 32”
- How to enable SSL debug mode
- How To Filter The Windows Event Log By IP Address
- Important Log Files to Check
- Providing Error dump files to support for PaperCut NG/MF
- Saving Abnormal Spool Files
- Troubleshooting email issues with PaperCut NG/MF
- Use the Windows Event Viewer to track printing events
Mobility Print
- Capturing Spool Files with Mobility Print
- DNS_ERROR_DP_DOES_NOT_EXIST
- Error: Test Page failed to print with Mobility Print and PaperCut Pocket/Hive
- Printers disappear after running the Windows Mobility Print or the PaperCut Pocket/Hive printer installer
- Speed up Mobility Print Rendering
- When printing to Canon drivers, the print job owner name is SYSTEM
Monitoring
Notifications
- Authentication Failed error when sending email notifications via Google
- PaperCut User Client Not Popping Up
- RM CC3 and CC4 Considerations
- SMTP Connection Problems when delivering Email Notifications
- Troubleshooting email issues with PaperCut NG/MF
- When the iPrint client throws canceled job notifications for successful print jobs
- Why do I only get dots in my popup?
Novell
Print Archiving
Print Jobs
- Attempted to be Unpaused
- Capturing a Linux Spool File
- Capturing Spool Files with Mobility Print
- Excel Printing Issues
- Grayscale Conversion Limitations
- Incorrect copy count with mopier mode
- Jobs getting logged twice in PaperCut
- Losing Held Jobs on a Linux CUPS Server
- Print jobs called “Remote Downlevel Document” (and How to Fix Them)
- Print Jobs Not Being Tracked by PaperCut
- Print Jobs Not Paused in Hold/Release Queue or for Client Popup
- Print Jobs stuck with the status of “Sent to printer”
- Print Jobs stuck with the status of “Printing”
- Render Print Jobs on Client Computers
- Saving Abnormal Spool Files
- The Job Owner is ComputerName$
- Troubleshooting jobs attributed to the wrong user or wrong owner name
- Troubleshooting Missing or Disappearing Print Jobs
- Troubleshooting page count and color detection issues
- Troubleshooting PaperCut’s Hardware Page Count
- Use the Windows Event Viewer to track printing events
- When printing to Canon drivers, the print job owner name is SYSTEM
- Why was this job ‘Temporarily Hidden’?
- Windows Print Job Order
Print Provider
Print Queue Deployment
Print Queues
- “The specified port cannot be added”
- ‘Hold for Authentication’ Error in Mac Print Queue
- Bidirectional Support in Windows
- Common Mac Printing Issues
- Configuration error - no compatible queues for redirection
- CUPS Host Error
- CUPS raises an error on Linux (queue stops) after enabling PaperCut on the queue
- Disabling Advanced Printing Features
- Driver Isolation Mode in Windows
- Duplicate Printers
- Fixing encoding problems/unintelligible characters appearing in PaperCut LPD job queue
- Localhost showing in Printer list
- No print queues found after setting up PaperCut on a Microsoft cluster
- PaperCut and Host-only drivers
- Printing from Microsoft Edge Browser and other Windows 10 Store Apps
- Printing to PaperCut Global Driver from Adobe Reader
- Slow Connection with Windows Print Servers
- Slow Printing on Some Sharp Copiers
- Special considerations with Windows Type 4 print drivers
- Tracking print-related application failures back to a print driver name
- Troubleshooting Global Print Driver Issues
- Troubleshooting Missing or Disappearing Print Jobs
- Troubleshooting PaperCut’s Hardware Page Count
- Troubleshooting PDL Transforms
- Troubleshooting Slow Printing
- Troubleshooting the PaperCut Fiery Program
- Troubleshooting when the Toner Status is missing or incorrect
- Unable to Add a Printer
- Unable to edit CUPS config file
- When PaperCut Published Google Cloud Print Printers Show as Offline
Releasing Print Jobs
Reporting
SalesAndLicensing
Integrated Scanning
Scripting and APIs
Security and Privacy
Site Servers
Testing PaperCut
Upgrading or Downgrading
User Client
- ‘ditto: can’t get real path for source’ Error
- ‘Unable to connect to server’ error when starting client
- ‘Unable to successfully retrieve valid data from secure connection to server’ error when starting client
- Currency Symbol for User Client Not Displaying Correctly
- High CPU usage in the client software
- High memory usage in the client software
- PaperCut User Client Not Popping Up
- Problems starting the User Client, resulting in a ‘local cache’ error
- RM CC3 and CC4 Considerations
- Running the PaperCut User Client on Linux results in a Assistive Technology not found error
- The user client is already running
- User Client Exits After Log in - login script
- Why do I only get dots in my popup?
- Why Is My User Client Running Slowly?
- Why is my username saved?
- Why is the client software preventing exit?
- Windows error ‘Windows cannot access \\server\PCClient’ when launching the client shared folder
Language Microsites
Comments