Our products
Troubleshooting Articles
Tip: if you arrived here through a Google search, and you’re looking for something in particular, try using the Search box (at the top right corner) to search content across our website - including manual pages, product pages and the knowledgebase!
Administration
- “The publisher could not be verified” prompt running executable from network
- Assistive Technology not found: com.sun.java.accessibility.AccessBridge
- Error: cups-api-helper is not optimised for your Mac
- Hostname Resolution Issues
- How to identify which programs are accessing a port
- Mapdb Errors in PaperCut
- Modulus Size Must Range from 512 to 1024 and Be a Multiple of 64
- No SMTP server defined
- PaperCut Application Server wont start with Symantec Endpoint Protection installed
- PaperCut on Linux errors with “Java heap space”
- Print Provider error of “address is not valid in its context”
- Problem Starting the PaperCut Application Server on Windows
- RM Network Monitor Service
- server-command.exe shows a memory error “Java heap space”
- SonicWall with Content Filter Service
- Windows Connection Limit
- Working with the 10 connection limit in Windows XP
Architecture
Authentication
Backing up and Restoring
Charging
Databases
Devices
- Copiers & Devices Connecting to the Wrong IP Address
- Elatec Fast Release TCConfig Tool Not Saving Settings
- HowToTroubleshootEscrowIssuesOnDevices
- Konica Minolta device logs prints as copies
- Konica Minolta embedded application shows “Connecting to server”
- Lexmark Embedded Clock/Stopwatch Freeze
- Lexmark Embedded: clicking “log out” results in a “function disabled” message
- Resetting the Lexmark embedded Solution Framework (LeSF)
- Ricoh MFD displays a SoftKeyboard error
- SHA1 error message on Konica Minolta
- SSL Connection Issues with some Xerox devices and PaperCut
- Toshiba Print Driver asks you to Specify LDAP Server when printing
- Troubleshooting the PaperCut Fiery Program
- Unable to authenticate at a Toshiba MFD (PaperCut MF)
- You receive a Failed Read Error when installing embedded software on a Kyocera MFD
Email to Print
Find Me Printing
Google Cloud Print
Installing, Uninstalling and Migrating
Integrations
Languages
Legacy Articles
- iOS 9+ Printing with IPv4 and IPv6 mixed networks
- iOS Print Options (Black and White / Double Sided)
- iOS Print Options (Bonjour TTL Settings)
- Papercut Client Details Link not working on Safari browser
- PaperCut Web Print can’t load XPS files under Windows XP 64bit
- Print Jobs not displayed on in the iPhone/iPad App
Logs
- The parameter is incorrect. Error: 87
- “Too Many Open Files” Error on Linux
- Debug output from the Active Directory provider
- Find Me Printing “Error 32”
- How To Filter The Windows Event Log By IP Address
- How to log print jobs in the Windows Event Viewer
- Important Log Files to Check
- Providing Error dump files to support
- Saving Abnormal Spool Files
Mobility Print
Monitoring
Notifications
- Authentication Failed error when sending email notifications via Google
- No SMTP server defined
- PaperCut Client Not Popping Up
- RM CC3 and CC4 Considerations
- SMTP Connection Problems when delivering Email Notifications
- SMTP Notification Problems
- When the iPrint client throws canceled job notifications for successful print jobs
- Why do I only get dots in my popup?
Novell
Print Archiving
Print Jobs
- Attempted to be Unpaused
- Capturing a Linux Spool File
- Capturing Spool Files for Mobility Print
- Excel Printing Issues
- Failed to redirect job to printer The specified datatype is invalid
- Grayscale Conversion Limitations
- How to log print jobs in the Windows Event Viewer
- I am running Windows Server 2008 (pre R2) and jobs are logging under the wrong user
- Incorrect copy count with mopier mode
- Jobs getting logged twice in PaperCut
- Jobs Owned By Computer
- Losing Held Jobs on a Linux CUPS Server
- Page count, color, and other attribute detection problems
- PCL5 Watermarking
- Print Jobs Not Being Tracked by PaperCut
- Print Jobs Not Paused in Hold/Release Queue or for Client Popup
- Print Jobs stuck with the status of “Printing”
- Render Print Jobs on Client Computers
- Saving Abnormal Spool Files
- Sent to Printer
- Strange Additions to Document Names (and How to Fix Them)
- Troubleshooting issues with Hardware Page Count
- When you’re using Mobility Print, the print job owner name is SYSTEM
- Why was this job ‘Temporarily Hidden’?
- Windows Print Job Order
Print Provider
Print Queue Deployment
Print Queues
- “The specified port cannot be added”
- ‘Hold for Authentication’ Error in Mac Print Queue
- Common Mac Printing Issues
- Configuration error - no compatible queues for redirection
- CUPS Host Error
- CUPS raises an error on Linux (queue stops) after enabling PaperCut on the queue
- Disabling Advanced Printing Features
- Duplicate Printers
- Fixing encoding problems/unintelligible characters appearing in PaperCut LPD job queue
- Localhost showing in Printer list
- No print queues found after setting up PaperCut on a Microsoft cluster
- PaperCut and Host-only drivers
- Printing from Microsoft Edge Browser and other Windows 10 Store Apps
- Printing to PaperCut Global Driver from Adobe Reader
- Slow Connection with Windows Print Servers
- Slow Printing on Some Sharp Copiers
- Special considerations with Windows Type 4 print drivers
- Tracking print related application failures back to a print driver name
- Troubleshooting Global Print Driver Issues
- Troubleshooting issues with Hardware Page Count
- Troubleshooting Slow Printing
- Troubleshooting the PaperCut Fiery Program
- Troubleshooting when the Toner Status is missing or incorrect
- TroubleshootingPDLTransforms
- Unable to Add a Printer
- Unable to edit CUPS config file
- Virtual Queue Issues
- When Paper Cut Published Google Cloud Print Printers Show as Offline
Releasing Print Jobs
Reporting
SalesAndLicensing
Scanning
Scripting and APIs
Security and Privacy
SiteServers
Testing PaperCut
Upgrading or Downgrading
User Client
- ‘ditto: can’t get real path for source’ Error
- ‘Unable to connect to server’ error when starting client
- ‘Unable to successfully retrieve valid data from secure connection to server’ error when starting client
- Currency Symbol for User Client Not Displaying Correctly
- High CPU usage in the client software
- High memory usage in the client software
- PaperCut Client Not Popping Up
- Problems starting the User Client, resulting in a ‘local cache’ error
- RM CC3 and CC4 Considerations
- Running the PaperCut User Client on Linux results in a Assistive Technology not found error
- Slow server/slow popups with Novell iPrint
- User Client Exits After Log in - login script
- Why do I only get dots in my popup?
- Why Is My User Client Running Slowly?
- Why is my username saved?
- Why is the client software preventing exit?
- Windows error ‘Windows cannot access \\server\PCClient’ when launching the client shared folder
Language Microsites
Comments