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Contents
- Overview
- Administration
- Architecture
- Authentication
- Charging and Billing
- Databases
- Devices
- Email to Print
- Find Me Printing
- Grows
- Installing, Uninstalling and Migrating
- Integrations
- Languages
- Legacy Articles
- Logs
- Mobility Print
- Monitoring
- Notifications
- Novell
- Print Archiving
- Print Jobs
- Print Provider
- Print Queue Deployment
- Print Queues
- Releasing Print Jobs
- Reporting
- SalesAndLicensing
- Integrated Scanning
- Scripting and APIs
- Security and Privacy
- Site Servers
- Testing PaperCut
- Upgrading or Downgrading
- User Client
- User Interface
- User Management
- Watermarks and Signatures
- Web Print
Troubleshooting Articles
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Last updated June 5, 2025
Contents
- Overview
- Administration
- Architecture
- Authentication
- Charging and Billing
- Databases
- Devices
- Email to Print
- Find Me Printing
- Grows
- Installing, Uninstalling and Migrating
- Integrations
- Languages
- Legacy Articles
- Logs
- Mobility Print
- Monitoring
- Notifications
- Novell
- Print Archiving
- Print Jobs
- Print Provider
- Print Queue Deployment
- Print Queues
- Releasing Print Jobs
- Reporting
- SalesAndLicensing
- Integrated Scanning
- Scripting and APIs
- Security and Privacy
- Site Servers
- Testing PaperCut
- Upgrading or Downgrading
- User Client
- User Interface
- User Management
- Watermarks and Signatures
- Web Print
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Administration
- Assistive Technology not found: com.sun.java.accessibility.AccessBridge
- Decreasing the load for Print Deploy environments
- Mapdb Errors in PaperCut
- PaperCut Application Server wont start with Symantec Endpoint Protection installed
- PaperCut on Linux errors with “Java heap space”
- Print Provider error of “address is not valid in its context”
- Problem Starting the PaperCut Application Server on Windows
- server-command.exe shows a memory error “Java heap space”
- SonicWall with Content Filter Service
- Tips when using SSL Packet Inspection (man-in-the-middle) on your network
- Troubleshooting and optimizing Server Performance
- When the PaperCut Server Won’t Start
- Windows Connection Limit
- Working with the 10 connection limit in Windows XP
Architecture
Authentication
- [Legacy] Authentication Failed error when sending email notifications via Google
- Common LDAP Errors
- Troubleshooting Active Directory Authentication / AD login issues
- Troubleshooting login at devices
- Troubleshooting slow LDAP synchronization and lookups
- Troubleshooting Standard AD Sync Issues
- Unix PAM users are unable to log in to PaperCut NG/MF
- Web Single Sign-on Problems and Diagnosis
- Why is my username saved?
Charging and Billing
- Print Jobs Not Being Tracked by PaperCut
- The Job Owner is ComputerName$
- Troubleshooting Escrow (Insufficient Funds) when users try to login to devices
Databases
- Database Upgrade Error
- Errors when running db-tools
- I receive an error “Malformed \uxxxx encoding” when using db-tools
- SQL Server connection problems
Devices
- Copiers & Devices Connecting to the Wrong IP Address
- Elatec Fast Release TCConfig Tool Not Saving Settings
- Konica Minolta device logs prints as copies
- Konica Minolta Device Status Errors
- Konica Minolta embedded application shows “Connecting to server”
- Lexmark Embedded: clicking “log out” results in a “function disabled” message
- Resetting the Lexmark embedded Solution Framework (LeSF)
- SHA1 error message on Konica Minolta
- SSL Connection Issues with some Xerox devices and PaperCut
- Toshiba Print Driver asks you to Specify LDAP Server when printing
- Troubleshooting Escrow (Insufficient Funds) when users try to login to devices
- Troubleshooting PaperCut MF embedded devices
- Troubleshooting the PaperCut Fiery Program
Email to Print
- “Error while fetching mail - AUTHENTICATE failed” message when you’re using Email to Print
- Email to Print Gmail blocked sign-in attempt problem
- Recent Issues with IMAP or POP3 for Microsoft Exchange Mail Servers
- Troubleshooting Email to Print issues when using IMAP OAuth for Microsoft 365, Office 365, Outlook.com
Find Me Printing
- Configuration error - no compatible queues for redirection
- Failed to redirect job to printer The specified datatype is invalid
- Find Me Printing “Error 32”
- Incorrect copy count with mopier mode
- Troubleshooting Disappearing jobs with Find-Me Printing
Grows
Installing, Uninstalling and Migrating
- Linux Installer Error
- Using “start” with parameters gives error “invalid switch”
- Why is Windows preventing me from installing PaperCut NG/MF, and what can I do about it?
- How to check PaperCut NG/MF component version numbers
Integrations
Languages
Legacy Articles
Logs
- “Too Many Open Files” Error on Linux
- Debug output (collect logs) from the Active Directory provider
- Find Me Printing “Error 32”
- How to enable SSL debug mode
- How To Filter The Windows Event Log By IP Address
- Important Log Files to Check
- Providing Error dump files to support for PaperCut NG/MF
- Saving Abnormal Spool Files
- Troubleshooting email issues with PaperCut NG/MF
- Use the Windows Event Viewer to track printing events
Mobility Print
- “Test Page failed to print” error with Mobility Print and PaperCut Pocket/Hive
- Capturing Spool Files with Mobility Print
- DNS_ERROR_DP_DOES_NOT_EXIST
- Printers disappear after running the Windows Mobility Print installer
- Speed up Mobility Print Rendering
- When printing to Canon drivers, the print job owner name is SYSTEM
- How to check PaperCut NG/MF component version numbers
Monitoring
Notifications
- [Legacy] Authentication Failed error when sending email notifications via Google
- SMTP Connection Problems when delivering Email Notifications
- Troubleshooting email issues with PaperCut NG/MF
- Troubleshooting PaperCut User Client Not Popping Up
- When the iPrint client throws canceled job notifications for successful print jobs
- Why do I only get dots in my popup?
Novell
- Common issues, and diagnosing problems with Novell OES iPrint
- Web Print when using Novell and Samba
- When the iPrint client throws canceled job notifications for successful print jobs
Print Archiving
Print Jobs
- [Legacy] Grayscale Conversion Limitations
- Attempted to be Unpaused
- Capturing a Linux Spool File
- Capturing Spool Files with Mobility Print
- Excel Printing Issues
- Incorrect copy count with mopier mode
- Jobs getting logged twice in PaperCut
- Losing Held Jobs on a Linux CUPS Server
- Print jobs called “Remote Downlevel Document” (and How to Fix Them)
- Print Jobs Not Being Tracked by PaperCut
- Print Jobs Not Held or Paused in Hold/Release Queue or for Client Popup
- Print Jobs stuck with the status of “Sent to printer”
- Print Jobs stuck with the status of “Printing”
- Render Print Jobs on Client Computers
- Saving Abnormal Spool Files
- The Job Owner is ComputerName$
- Troubleshooting jobs attributed to the wrong user or wrong owner name
- Troubleshooting Missing or Disappearing Print Jobs
- Troubleshooting page count and color detection issues
- Troubleshooting PaperCut’s Hardware Page Count
- Use the Windows Event Viewer to track printing events
- When printing to Canon drivers, the print job owner name is SYSTEM
- Why was this job ‘Temporarily Hidden’?
- Windows Print Job Order
Print Provider
- Secondary Print Server version does not match the primary server version
- Secondary Server/Direct Print Monitor/Print Provider Troubleshooting
Print Queue Deployment
Print Queues
- “The specified port cannot be added”
- ‘Hold for Authentication’ Error in Mac Print Queue
- Bidirectional Support in Windows
- Common Mac Printing Issues
- Configuration error - no compatible queues for redirection
- CUPS Host Error
- CUPS raises an error on Linux (queue stops) after enabling PaperCut on the queue
- Disabling Advanced Printing Features
- Driver Isolation Mode in Windows
- Duplicate Printers
- Fixing encoding problems/unintelligible characters appearing in PaperCut LPD job queue
- Localhost showing in Printer list
- PaperCut and Host-only drivers
- Printing from Microsoft Edge Browser and other Windows 10 Store Apps
- Printing to PaperCut Global Driver from Adobe Reader
- Slow Connection with Windows Print Servers
- Slow Printing on Some Sharp Copiers
- Special considerations with Windows Type 4 print drivers
- Tracking print-related application failures back to a print driver name
- Troubleshooting Global Print Driver Issues
- Troubleshooting Missing or Disappearing Print Jobs
- Troubleshooting PaperCut’s Hardware Page Count
- Troubleshooting PDL Transforms
- Troubleshooting Slow Printing
- Troubleshooting the PaperCut Fiery Program
- Troubleshooting when the Toner Status is missing or incorrect
- Unable to Add a Printer
- Unable to edit CUPS config file
- When PaperCut Published Google Cloud Print Printers Show as Offline
Releasing Print Jobs
Reporting
SalesAndLicensing
Integrated Scanning
- Client does not have permissions to send as this sender
- Granular mail delivery controls for Scan to Fax using the Basic (Generic SMTP) connector
- How to turn off PaperCut’s Document Processing
- Large Scan to Email jobs fail
- Troubleshooting PaperCut Integrated Scanning
Scripting and APIs
Security and Privacy
- Browser Certificate Warnings and Errors
- CSRF validation error
- How to enable SSL debug mode
- Impact on PaperCut Software due to Print Nightmare vulnerabilities
- Log4Shell (CVE-2021-44228) - How is PaperCut Affected?
Site Servers
Testing PaperCut
Upgrading or Downgrading
- Database Upgrade Error
- During an upgrade, the installer fails to rename a file
- How to check PaperCut NG/MF component version numbers
User Client
- ‘ditto: can’t get real path for source’ Error
- ‘Unable to connect to server’ error when starting client
- ‘Unable to successfully retrieve valid data from secure connection to server’ error when starting client
- High CPU usage in the client software
- High memory usage in the client software
- Problems starting the User Client, resulting in a ‘local cache’ error
- Running the PaperCut User Client on Linux results in a Assistive Technology not found error
- The user client is already running
- Troubleshooting PaperCut User Client Not Popping Up
- User Client Exits After Log in - login script
- Why do I only get dots in my popup?
- Why Is My User Client Running Slowly?
- Why is my username saved?
- Why is the client software preventing exit?
- Windows error ‘Windows cannot access \\server\PCClient’ when launching the client shared folder
User Interface
- Browser Certificate Warnings and Errors
- PaperCut Web Interface Won’t Load
- Users cannot log in to PaperCut web interface
- Web Single Sign-on Problems and Diagnosis
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