User Client shows “No shared accounts available”

“Help! I’m a systems administrator of PaperCut, and I’ve run into an error message, “No Shared Accounts Available”, in the user client. What do we need to do?

As the message suggests, the user client is indicating that no shared accounts are available for the user to select. This could be for one of the following reasons:

• No Shared Accounts Created: The system administrator may not have created any shared accounts for users to see. The administrator will need to create some shared accounts.

• Access restrictions by the PaperCut administrator: Such as the user not being in the correct group, or the shared account not having any users assigned to it in the account’s security settings. To fix this, an administrator must grant the user or their user group access to the shared account.

  Common Pitfall: New Group Synced but Account Missing from Pop-up. New network groups do not automatically link to identical shared accounts. Synced groups need explicit permissions before users can see them. Use these steps to fix the visibility issue.

  1. In the PaperCut admin console, click the Accounts tab.
  2. From the account list, click your specific shared account.
  3. On the account page, click the Security tab to add your network group.
  4. On the main menu, click the Groups tab to check the total member count.
  5. On the main menu, click the Users tab to find the affected person.
  6. From the user list, click the specific user.
  7. On the user page, click their Groups tab to confirm active membership.