Copiers & Devices Connecting to the Wrong IP Address
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As part of communicating with external systems such as photocopiers and similar hardware, PaperCut will sometimes be required to tell the external system what IP address it needs to use when initiating communication with PaperCut.
This is done by obtaining the list of IP addresses on the machine and determining which one is most relevant to use. This is known as the Primary IP address.
It looks like this in your [app-path]\server\logs\server.log
But first, check your hosts file for an edge case situation.
If in your [app-path]\server\logs\server.log you see that the Primary: 10.128.140.1 is not in the list of IP addresses, check that your hosts file doesn’t have an entry that overrides our detection processes.
This release contains an updated Java version which no longer supports 32-bit workstations. If you have any 32-bit users launching the User Client or Release Station from a network share, see this Knowledge Base article for more information.