Attempted to be Unpaused

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Q In the logs I see an error message that says “A print job was attempted to be unpaused while being held and was deleted by the system”. What do I do?

This error occurs when PaperCut detects that a print job was deleted from the Windows Print Spooler by an unknown process. This can occur for a broad number of reasons which we have tried to document below.

If you suspect that end-users are cancelling or resuming held print jobs on their own, then make sure that the Windows Print Queue Permissions have been configured.

If you are seeing these issues when printing from Mac workstations to a Windows print queue, it may occur because the Legacy Windows LPR service is in use. For customers with PaperCut version 15.1 and above, replace Windows LPD with the PaperCut LPD Service.

Occasionally we see this occur when there a 3rd party software program with the ability to manage the Windows Print queue like Printer Logic or Print Audit 6. Please make sure that you have not configured this program to purge active or held print jobs after a certain number of hours. It may also be the case that this application could conflict with PaperCut as both applications try to manage print jobs in the queue, so try disabling the application as a test to see if it resolves the issue.

Alternatively, if you have McAfee HDLP (Host Data Loss Protection) set up on your network, we have seen issues with it causing this error - symptoms include jobs being printed successfully but not being logged, and the account in question not being debited. To test to see if this is the root cause, disable HDLP, and re-test.

Categories: Troubleshooting

Keywords: LPR, print queue, unpaused


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Article last modified on February 19, 2018, at 07:14 AM
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