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Customers running a program called ImageNow, from Perceptive Content may experience the above error message when loading the PaperCut User Client when using an old version of PaperCut (pre version 14).

This error may also be caused by other ‘screen reading’ applications.

This is caused by a mismatch in Java Runtime (JRE) versions. PaperCut bundles the Windows JRE with the PaperCut User Client to avoid issues with versions installed on local machines. From time to time we update the bundled JRE.

At the time of writing, PaperCut ships JRE7 or Java 1.7. We are planning on moving to Java8 or JRE 1.8 later in 2015.

You can confirm the version of Java in your installation by running the “java.exe” binary in the [client-install-path]\runtime\jre\bin\.

For PaperCut MF:

C:\Program Files\PaperCut MF\client\win\runtime\jre\bin>java -version
java version "1.7.0_60"
Java(TM) SE Runtime Environment (build 1.7.0_60-b19)
Java HotSpot(TM) Client VM (build 24.60-b09, mixed mode)

For PaperCut NG:

C:\Program Files\PaperCut NG\client\win\runtime\jre\bin>java -version
java version "1.7.0_60"
Java(TM) SE Runtime Environment (build 1.7.0_60-b19)
Java HotSpot(TM) Client VM (build 24.60-b09, mixed mode)

Solution 1

Upgrading PaperCut to include a JRE version that is compatible with your 3rd party Product. To do this, confirm with your 3rd party what version is required, then contact PaperCut Technical Support who can check what version(s) have that JRE.

Solution 2

We generally suggest running pc-client-local-cache.exe in a login script or installing the client locally and running pc-client.exe. However in this situation you may need to run pc-client-java.exe as this version of the PaperCut User Client will use the system installed Java Runtime Environment rather than the one we bundle.

Solution 3

Not really an option, but we’ll put it out there! You may need to downgrade or change the version of the 3rd party product to match our JRE version.


Categories: Troubleshooting, Errors


Keywords: jaws

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Article last modified on August 05, 2015, at 04:52 AM
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