In versions of CUPS from 2009 onwards for both Linux and Mac OS X, administrators may encounter issues where jobs sent from a network workstation to the print server will halt and generate errors in the CUPS print logs. This is not a problem caused by PaperCut and will happen even without PaperCut installed. Based on research at the time of writing, it is a currently tracked bug within a number of Linux communities.
The key error notification will appear in the CUPS print log, similar to the example below:
[15/Dec/2011:17:44:12 −0500] Request from “10.1.10.21” using invalid
Host: field “thishost.department.company.au”
The most common way to resolve this issue is as follows:
ServerAlias * in a new line to your
- For Linux this should be located here:
- For OS X this should be located here:
- If you are using IPP to share the printers, try connecting with LPR.
Categories: Printers, Troubleshooting
Keywords: queue, stuck job