Times are Reported Incorrectly in PaperCut NG or PaperCut MF

KB Home   |   Times are Reported Incorrectly in PaperCut NG or PaperCut MF

On Windows, PaperCut NG and PaperCut MF rely on the Windows Time Zone settings to determine the correct time zone. If this is set incorrectly then the print and application logs will report incorrect times (e.g. all out by a constant interval of time).

First check that your system time zone is set correctly. To do this:

  1. Open the Windows Control Panel
  2. Open the Date and Time
  3. Select the Time Zone tab
  4. Make sure that the selected time zone is set correctly
  5. If the time zone is set incorrectly and was changed, then the PaperCut Application Server must be restarted (Control Panel->Admin Tools->Services)

If the time zone was set correctly but the application is still reporting the wrong times, the Windows Time Zone data may be corrupted. To fix this:

  1. Open the Windows Control Panel
  2. Open the Date and Time
  3. Select the Time Zone tab
  4. Change the time zone to a completely different time zone (e.g. Tokyo Japan)
  5. Click the Apply button
  6. Reselect the correct time zone and click the Apply button again
  7. Restart the PaperCut Application Server (Control Panel->Admin Tools->Services)

The times will now be reported correctly in the print and application logs.

If you are running the application on an external database (like PostgreSQL), then check that the time zone in the database’s configuration is set correctly.

Manually Configuring the Time Zone

If problems persist and the time zone is still not being detected properly from your system, there is a way to set this manually.

1. Select the time zone identifier for your time zone from the list below, at the bottom of this page. This will be used in a configuration file.

2. Locate the file called service.conf in the following directory:

[app-path]\server\custom\

Please Note: If you’re running a version of PaperCut NG or PaperCut MF prior to 17.3, you will instead need to create the service.conf file in the directory noted above.

3. Open the file in a text editor and add the following line, replacing YourTimeZone? with the time zone identifier you selected earlier in step one:

wrapper.java.additional.8=-Duser.timezone=YourTimeZone
For example, to set the time zone to “Australia/Melbourne”, use the following:
wrapper.java.additional.8=-Duser.timezone=Australia/Melbourne

4. Save and close the text file.

5. Restart the PaperCut Application Server service. On Windows, this can be done via Control Panel->Administration Tools->Services.

6. After the service is restarted, the Application Server log file ([app-path]\server\logs\server.log) will show the new time zone setting.

Valid Time Zone Identifiers

The time zone identifiers are sorted by time offset, starting at GMT+12, and going through to GMT-14.

Etc/GMT+12
Etc/GMT+11
MIT
Pacific/Apia
Pacific/Midway
Pacific/Niue
Pacific/Pago_Pago
Pacific/Samoa
US/Samoa
America/Adak
America/Atka
Etc/GMT+10
HST
Pacific/Fakaofo
Pacific/Honolulu
Pacific/Johnston
Pacific/Rarotonga
Pacific/Tahiti
SystemV/HST10
US/Aleutian
US/Hawaii
Pacific/Marquesas
AST
America/Anchorage
America/Juneau
America/Nome
America/Yakutat
Etc/GMT+9
Pacific/Gambier
SystemV/YST9
SystemV/YST9YDT
US/Alaska
America/Dawson
America/Ensenada
America/Los_Angeles
America/Santa_Isabel
America/Tijuana
America/Vancouver
America/Whitehorse
Canada/Pacific
Canada/Yukon
Etc/GMT+8
Mexico/BajaNorte
PST
PST8PDT
Pacific/Pitcairn
SystemV/PST8
SystemV/PST8PDT
US/Pacific
US/Pacific-New
America/Boise
America/Cambridge_Bay
America/Chihuahua
America/Dawson_Creek
America/Denver
America/Edmonton
America/Hermosillo
America/Inuvik
America/Mazatlan
America/Ojinaga
America/Phoenix
America/Shiprock
America/Yellowknife
Canada/Mountain
Etc/GMT+7
MST
MST7MDT
Mexico/BajaSur
Navajo
PNT
SystemV/MST7
SystemV/MST7MDT
US/Arizona
US/Mountain
America/Bahia_Banderas
America/Belize
America/Cancun
America/Chicago
America/Costa_Rica
America/El_Salvador
America/Guatemala
America/Indiana/Knox
America/Indiana/Tell_City
America/Knox_IN
America/Managua
America/Matamoros
America/Menominee
America/Merida
America/Mexico_City
America/Monterrey
America/North_Dakota/Center
America/North_Dakota/New_Salem
America/Rainy_River
America/Rankin_Inlet
America/Regina
America/Swift_Current
America/Tegucigalpa
America/Winnipeg
CST
CST6CDT
Canada/Central
Canada/East-Saskatchewan
Canada/Saskatchewan
Chile/EasterIsland
Etc/GMT+6
Mexico/General
Pacific/Easter
Pacific/Galapagos
SystemV/CST6
SystemV/CST6CDT
US/Central
US/Indiana-Starke
America/Atikokan
America/Bogota
America/Cayman
America/Coral_Harbour
America/Detroit
America/Fort_Wayne
America/Grand_Turk
America/Guayaquil
America/Havana
America/Indiana/Indianapolis
America/Indiana/Marengo
America/Indiana/Petersburg
America/Indiana/Vevay
America/Indiana/Vincennes
America/Indiana/Winamac
America/Indianapolis
America/Iqaluit
America/Jamaica
America/Kentucky/Louisville
America/Kentucky/Monticello
America/Lima
America/Louisville
America/Montreal
America/Nassau
America/New_York
America/Nipigon
America/Panama
America/Pangnirtung
America/Port-au-Prince
America/Resolute
America/Thunder_Bay
America/Toronto
Canada/Eastern
Cuba
EST
EST5EDT
Etc/GMT+5
IET
Jamaica
SystemV/EST5
SystemV/EST5EDT
US/East-Indiana
US/Eastern
US/Michigan
America/Caracas
America/Anguilla
America/Antigua
America/Argentina/San_Luis
America/Aruba
America/Asuncion
America/Barbados
America/Blanc-Sablon
America/Boa_Vista
America/Campo_Grande
America/Cuiaba
America/Curacao
America/Dominica
America/Eirunepe
America/Glace_Bay
America/Goose_Bay
America/Grenada
America/Guadeloupe
America/Guyana
America/Halifax
America/La_Paz
America/Manaus
America/Marigot
America/Martinique
America/Moncton
America/Montserrat
America/Port_of_Spain
America/Porto_Acre
America/Porto_Velho
America/Puerto_Rico
America/Rio_Branco
America/Santiago
America/Santo_Domingo
America/St_Barthelemy
America/St_Kitts
America/St_Lucia
America/St_Thomas
America/St_Vincent
America/Thule
America/Tortola
America/Virgin
Antarctica/Palmer
Atlantic/Bermuda
Atlantic/Stanley
Brazil/Acre
Brazil/West
Canada/Atlantic
Chile/Continental
Etc/GMT+4
PRT
SystemV/AST4
SystemV/AST4ADT
America/St_Johns
CNT
Canada/Newfoundland
AGT
America/Araguaina
America/Argentina/Buenos_Aires
America/Argentina/Catamarca
America/Argentina/ComodRivadavia
America/Argentina/Cordoba
America/Argentina/Jujuy
America/Argentina/La_Rioja
America/Argentina/Mendoza
America/Argentina/Rio_Gallegos
America/Argentina/Salta
America/Argentina/San_Juan
America/Argentina/Tucuman
America/Argentina/Ushuaia
America/Bahia
America/Belem
America/Buenos_Aires
America/Catamarca
America/Cayenne
America/Cordoba
America/Fortaleza
America/Godthab
America/Jujuy
America/Maceio
America/Mendoza
America/Miquelon
America/Montevideo
America/Paramaribo
America/Recife
America/Rosario
America/Santarem
America/Sao_Paulo
Antarctica/Rothera
BET
Brazil/East
Etc/GMT+3
America/Noronha
Atlantic/South_Georgia
Brazil/DeNoronha
Etc/GMT+2
America/Scoresbysund
Atlantic/Azores
Atlantic/Cape_Verde
Etc/GMT+1
Africa/Abidjan
Africa/Accra
Africa/Bamako
Africa/Banjul
Africa/Bissau
Africa/Casablanca
Africa/Conakry
Africa/Dakar
Africa/El_Aaiun
Africa/Freetown
Africa/Lome
Africa/Monrovia
Africa/Nouakchott
Africa/Ouagadougou
Africa/Sao_Tome
Africa/Timbuktu
America/Danmarkshavn
Atlantic/Canary
Atlantic/Faeroe
Atlantic/Faroe
Atlantic/Madeira
Atlantic/Reykjavik
Atlantic/St_Helena
Eire
Etc/GMT
Etc/GMT+0
Etc/GMT-0
Etc/GMT0
Etc/Greenwich
Etc/UCT
Etc/UTC
Etc/Universal
Etc/Zulu
Europe/Belfast
Europe/Dublin
Europe/Guernsey
Europe/Isle_of_Man
Europe/Jersey
Europe/Lisbon
Europe/London
GB
GB-Eire
GMT
GMT0
Greenwich
Iceland
Portugal
UCT
UTC
Universal
WET
Zulu
Africa/Algiers
Africa/Bangui
Africa/Brazzaville
Africa/Ceuta
Africa/Douala
Africa/Kinshasa
Africa/Lagos
Africa/Libreville
Africa/Luanda
Africa/Malabo
Africa/Ndjamena
Africa/Niamey
Africa/Porto-Novo
Africa/Tunis
Africa/Windhoek
Arctic/Longyearbyen
Atlantic/Jan_Mayen
CET
ECT
Etc/GMT-1
Europe/Amsterdam
Europe/Andorra
Europe/Belgrade
Europe/Berlin
Europe/Bratislava
Europe/Brussels
Europe/Budapest
Europe/Copenhagen
Europe/Gibraltar
Europe/Ljubljana
Europe/Luxembourg
Europe/Madrid
Europe/Malta
Europe/Monaco
Europe/Oslo
Europe/Paris
Europe/Podgorica
Europe/Prague
Europe/Rome
Europe/San_Marino
Europe/Sarajevo
Europe/Skopje
Europe/Stockholm
Europe/Tirane
Europe/Vaduz
Europe/Vatican
Europe/Vienna
Europe/Warsaw
Europe/Zagreb
Europe/Zurich
MET
Poland
ART
Africa/Blantyre
Africa/Bujumbura
Africa/Cairo
Africa/Gaborone
Africa/Harare
Africa/Johannesburg
Africa/Kigali
Africa/Lubumbashi
Africa/Lusaka
Africa/Maputo
Africa/Maseru
Africa/Mbabane
Africa/Tripoli
Asia/Amman
Asia/Beirut
Asia/Damascus
Asia/Gaza
Asia/Istanbul
Asia/Jerusalem
Asia/Nicosia
Asia/Tel_Aviv
CAT
EET
Egypt
Etc/GMT-2
Europe/Athens
Europe/Bucharest
Europe/Chisinau
Europe/Helsinki
Europe/Istanbul
Europe/Kaliningrad
Europe/Kiev
Europe/Mariehamn
Europe/Minsk
Europe/Nicosia
Europe/Riga
Europe/Simferopol
Europe/Sofia
Europe/Tallinn
Europe/Tiraspol
Europe/Uzhgorod
Europe/Vilnius
Europe/Zaporozhye
Israel
Libya
Turkey
Africa/Addis_Ababa
Africa/Asmara
Africa/Asmera
Africa/Dar_es_Salaam
Africa/Djibouti
Africa/Kampala
Africa/Khartoum
Africa/Mogadishu
Africa/Nairobi
Antarctica/Syowa
Asia/Aden
Asia/Baghdad
Asia/Bahrain
Asia/Kuwait
Asia/Qatar
Asia/Riyadh
EAT
Etc/GMT-3
Europe/Moscow
Europe/Samara
Europe/Volgograd
Indian/Antananarivo
Indian/Comoro
Indian/Mayotte
W-SU
Asia/Riyadh87
Asia/Riyadh88
Asia/Riyadh89
Mideast/Riyadh87
Mideast/Riyadh88
Mideast/Riyadh89
Asia/Tehran
Iran
Asia/Baku
Asia/Dubai
Asia/Muscat
Asia/Tbilisi
Asia/Yerevan
Etc/GMT-4
Indian/Mahe
Indian/Mauritius
Indian/Reunion
NET
Asia/Kabul
Antarctica/Mawson
Asia/Aqtau
Asia/Aqtobe
Asia/Ashgabat
Asia/Ashkhabad
Asia/Dushanbe
Asia/Karachi
Asia/Oral
Asia/Samarkand
Asia/Tashkent
Asia/Yekaterinburg
Etc/GMT-5
Indian/Kerguelen
Indian/Maldives
PLT
Asia/Calcutta
Asia/Colombo
Asia/Kolkata
IST
Asia/Kathmandu
Asia/Katmandu
Antarctica/Vostok
Asia/Almaty
Asia/Bishkek
Asia/Dacca
Asia/Dhaka
Asia/Novokuznetsk
Asia/Novosibirsk
Asia/Omsk
Asia/Qyzylorda
Asia/Thimbu
Asia/Thimphu
BST
Etc/GMT-6
Indian/Chagos
Asia/Rangoon
Indian/Cocos
Antarctica/Davis
Asia/Bangkok
Asia/Ho_Chi_Minh
Asia/Hovd
Asia/Jakarta
Asia/Krasnoyarsk
Asia/Phnom_Penh
Asia/Pontianak
Asia/Saigon
Asia/Vientiane
Etc/GMT-7
Indian/Christmas
VST
Antarctica/Casey
Asia/Brunei
Asia/Choibalsan
Asia/Chongqing
Asia/Chungking
Asia/Harbin
Asia/Hong_Kong
Asia/Irkutsk
Asia/Kashgar
Asia/Kuala_Lumpur
Asia/Kuching
Asia/Macao
Asia/Macau
Asia/Makassar
Asia/Manila
Asia/Shanghai
Asia/Singapore
Asia/Taipei
Asia/Ujung_Pandang
Asia/Ulaanbaatar
Asia/Ulan_Bator
Asia/Urumqi
Australia/Perth
Australia/West
CTT
Etc/GMT-8
Hongkong
PRC
Singapore
Australia/Eucla
Asia/Dili
Asia/Jayapura
Asia/Pyongyang
Asia/Seoul
Asia/Tokyo
Asia/Yakutsk
Etc/GMT-9
JST
Japan
Pacific/Palau
ROK
ACT
Australia/Adelaide
Australia/Broken_Hill
Australia/Darwin
Australia/North
Australia/South
Australia/Yancowinna
AET
Antarctica/DumontDUrville
Asia/Sakhalin
Asia/Vladivostok
Australia/ACT
Australia/Brisbane
Australia/Canberra
Australia/Currie
Australia/Hobart
Australia/Lindeman
Australia/Melbourne
Australia/NSW
Australia/Queensland
Australia/Sydney
Australia/Tasmania
Australia/Victoria
Etc/GMT-10
Pacific/Chuuk
Pacific/Guam
Pacific/Port_Moresby
Pacific/Saipan
Pacific/Truk
Pacific/Yap
Australia/LHI
Australia/Lord_Howe
Antarctica/Macquarie
Asia/Anadyr
Asia/Kamchatka
Asia/Magadan
Etc/GMT-11
Pacific/Efate
Pacific/Guadalcanal
Pacific/Kosrae
Pacific/Noumea
Pacific/Pohnpei
Pacific/Ponape
SST
Pacific/Norfolk
Antarctica/McMurdo
Antarctica/South_Pole
Etc/GMT-12
Kwajalein
NST
NZ
Pacific/Auckland
Pacific/Fiji
Pacific/Funafuti
Pacific/Kwajalein
Pacific/Majuro
Pacific/Nauru
Pacific/Tarawa
Pacific/Wake
Pacific/Wallis
NZ-CHAT
Pacific/Chatham
Etc/GMT-13
Pacific/Enderbury
Pacific/Tongatapu
Etc/GMT-14
Pacific/Kiritimati

Categories: Troubleshooting


Keywords: times timezone zone log times GMT UTC offset, wrong time

Comments

Share your findings and experience with other PaperCut users. Feel free to add comments and suggestions about this Knowledge Base article. Please don't use this for support requests.

Article last modified on September 12, 2017, at 02:15 AM
Printable View   |   Article History   |   Edit Article