The video below demonstrates the processes involved in upgrading PaperCut MF & NG.
Q Where do I start?
If it’s your first update on a production system, you may find some of our Technical Solutions team’s advice on managing updates useful.
Also, make sure you’re eligible for an upgrade; have you got current Maintenance and Support (M&S)?
Q I’m a PaperCut Chargeback customer, how do I move up to PaperCut NG?
No problem, we have a KB on this here.
Q Can I upgrade straight from e.g. 16.x to 19.x or do I need to go for staggered upgrades?
Yes, you can! PaperCut is designed to support “install over the top” upgrades from any version to any newer version.
However, from a best practices point of view, if you’re on quite an old version (say v12 and before) and are looking to move straight up to our latest version, you would be better off minimising the risk of the upgrading accidentally failing by staggering your updates. The best judge of this is check whether there’s been a large number of database schema changes or features implemented between versions. If it seems like a lot we would recommend a staggered upgrade approach, e.g. v15 → v17→ v19. Obviously, a easy way to mitigate this risk is by taking a backup of your server or PaperCut install beforehand.
If you need help accessing interim release versions of PaperCut for a staggered upgrade, as a MF customer, you will need to contact your PaperCut Reseller. As a NG customer, please contact our Technical Solutions team over here.
Q Is there any preparation I should complete before the upgrade?
Please look at our server sizing guide to make sure that your system can perform adequately when supporting the newer features in current versions of PaperCut NG/MF.
It’s also worth checking out the latest information on PaperCut NG/MF Known Issues to make sure you know what to expect with the new version.
Q Can I upgrade the Application Server but keep the clients and secondary servers on a previous version?
The PaperCut Application Server is designed to be backwards compatible, so you can have a newer version of the Application Server being used with older versions of the Secondary Servers, Release Stations, and Clients for the purposes of the upgrade. However, we highly recommend upgrading those other components to match the primary Application Server as soon as possible, so that you gain the benefits of upgrading all the components in your environment.
You cannot have an older version of the Application Server being used with a newer version of the Secondary Server, Release Station, or Client software.
Q Is the same true for Site Servers?
If you have Site Servers, they must be maintained at the same version as your Application Server. Site Servers have an especially close relationship with the Application Server and it is not possible to support older versions of the Site Server. When your Application Server is upgraded, your Site Servers will operate in offline mode until they are also upgraded.
The Upgrade Process
If you are using a licensed version of PaperCut NG, you can upgrade to the latest version here.
If you have PaperCut MF then you can obtain the installation software from your PaperCut Authorised Reseller, or via the
Check for Updates option found on the About tab of your PaperCut administration console. Please note that customer self-service upgrades are only recommended for server and workstation components.
If you are migrating from PaperCut NG to PaperCut MF, then contact your PaperCut Authorised Reseller for support as this upgrade procedure does not apply.
Note: Sites running on Microsoft Cluster servers should consult the documentation in Upgrading PaperCut NG in a Microsoft Cluster Environment.
Also see: Common upgrade questions
Please note: Upgrading instructions are the same for Linux, Mac, Windows, Novell. You just need to install the latest version “over the top”. Please follow the steps listed in this section of the manual for installation instructions for each operating system.
The recommended upgrade procedure is:
C:\Program Files\PaperCut NG\(if using PaperCut NG)
C:\Program Files\PaperCut MF\(if using PaperCut MF)
PaperCut version 16.2 and above:
PaperCut version 15.0 to 16.1:
PaperCut version 14.3 or earlier:
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