PaperCut Maintenance & Support (M&S)
Peace of mind with M&S
Whether it’s the latest features, or tailored tech support around the clock, PaperCut M&S has you covered.
New features
New features pushed automatically
With M&S, the latest enhancements and updates are yours whenever you're ready – from regular bug fixes to game-changing Google integrations.
soun
Support
On-demand, on-point support
You often can't afford to wait days for tech support. M&S puts you at the front of the queue with an answer just hours away, and the option of localized 24/7 support.
Security
Best-practice security measures
Whether it’s complying with the latest GDPR regulations, or patching through year-round security hotfixes, M&S delivers the best in print network protection.
PaperCut NG
Reach out to our Customer Care team for a quote.
PaperCut MF
Reach out to your Reseller for a quote. Their contact details can be found on the About tab of your admin login.
PaperCut M&S: the FAQs
How much does M&S cost?
M&S costs a percentage of your license value – and the percentage depends on how much M&S you buy. Basically, the longer you get M&S for, the less you pay per year. You can also purchase M&S for up to five years in advance to convert the annual fee into something more like a capital fee – if that helps with approval processes.
What do I receive when I purchase M&S?
Your digitally-signed license file will be stamped with the upgrade assurance expiration date. Once installed, this date is visible on the application's About page. This license file will automatically work with all future versions released during the purchased period, and you can upgrade any time with the standard ‘install over the top’ upgrade procedure.
Is M&S just about getting quicker access to tech support?
You do get priority access to support, but you also get access to software upgrades. In a constantly changing environment, having the latest version of PaperCut is highly recommended – not just for features, but for timely security enhancements as well. For example, only versions 17.2.1 and later support customer GDPR obligations.
How can I find out if my M&S is current/active?
Your M&S expiration date is listed under the license details, which can be found in the application's About page.
How do I buy M&S?
Email us, or contact your original PaperCut reseller to get a quote. If you have PaperCut NG, you can get a quote and purchase M&S online here (you’ll need to upload your current license file).
Any additional questions, please feel free to contact us.