What's in it for me?
Have some questions?
That's okay! We've put some of our Frequently Asked Questions below to help you get started.
Is your question not there? Then get in touch with us below and we'd be happy to answer other any questions you have.
PaperCut M&S FAQs
We do provide free access to full documentation on each of the products to help with installing and configuring each one. We will also support questions or issues that come up through the use of these products, however we are not able to remote in and ‘install and configure' these products on your behalf.
Here’s what’s included in M&S:
- Consultation to find the best PaperCut solution to your printing conundrum.
- Troubleshooting via phone, email, or chat if things go wrong.
Here’s what’s not included with M&S:
- Hands-on setup and installation of your print environment, clients, or PaperCut Software. If we ask you to do something involving PaperCut, we will normally provide instructions from our manual or knowledge base.
Is there an option to pay for hands-on setup?
If you're using PaperCut MF or PaperCut Hive, or you simply need the extra help with installation and configuration of the other products, you can always reach out to one of our Partners offering Professional Services (additional fee may apply).
PaperCut support would only observe the session (think read-only!), and all changes to the customer environment would be made by the customer as part of the troubleshooting process, or implementation of a fix.
We are not able to offer installation and configuration services through remote assistance (see the question above).