Support End-of-life Policy

PaperCut Software continues to provide assistance to customers running PaperCut releases all the way back to version 1.0 released in 1998. (Yes, we still have customers running 1.0!). Support for older versions includes:

  • Assistance with operation – for example answering questions about how to perform tasks.
  • Assistance with troubleshooting – for example offering tips on how to overcome problems.

Once a product is out of support life, we can provide only limited support for the product. If problems are encountered with an end-of-life product, it is recommended to upgrade to a recent version. When running a recent version we can provide great support and diagnose and fix any issues you encounter.

Note: It’s also worth checking out our System requirements pages for PaperCut NG, PaperCut MF, Mobility Print and Print Deploy


End-of-life overview

PaperCut Software may elect now, or in the future, to discontinue support for a given product, module or public API. The reasons for this include:

  • Technical advances in computing and networking may mean that maintaining an old application in an evolving network may become cost prohibitive.
  • It may not be an effective use of development resources to commit time to older products with very low customer utilization.
  • Internal code changes may mandate changes to public APIs.

Any end-of-life (EOL) announcements will be listed on this page at least three (3) months in advance. Note: End-of-life does not mean that the application will no longer function - you may continue to run the application. EOL simply indicates that PaperCut Software may choose not to devote resources to resolving support issues and instead suggest an upgrade pathway. Our policy, once EOL is announced, is that PaperCut will provide a transition plan where existing software is supported for a period of time. Existing software is usually supported for at least 6-months and up to 18-months for Maintenance and Support (M&S) customers.

For deprecation of APIs, any deprecation of XML Web Services APIs will be listed here at least two (2) months in advance. Where technically possible the deprecated API will be marked as “deprecated” but left active for at least 12-months or longer ensuring developers have time to change their code/projects. If you have important development and would like to be notified of changes, please contact the PaperCut development team.

2022 Announcements

Announcement dateImpact                                                  NotesImpact date
2 Nov 2022Ricoh SDK/J embedded platformRicoh stopped supporting SDK/J in 2014 - see the Ricoh SDK/J announcement on their website: “Please note that the SDK/J platform is deprecated. RiDP continues to support SDK/J in a maintenance capacity. We recommend all new development focus on modern SmartSDK devices using the SmartSDK APIs.”

While we will not disable the use of Ricoh SDK/J embedded devices, we will not be providing any development or security fixes for this platform moving forward.

We recommend moving to devices running Ricoh’s SmartSDK platform wherever possible.
Nov 2022
6 Sept 2022Windows 8.1
macOS 10.14 (Mojave)
Microsoft will stop supporting Windows 8.1 from January 2023. Apple have also stopped producing regular security updates for macOS 10.14 (Mojave).

While we will not disable PaperCut products on these platforms, we’ll offer best-efforts support for PaperCut products running on these platforms until the end of January 2023, after which support will end.

We recommend upgrading Windows machines to at least Windows 10, and macOS devices to at least 10.15 (Catalina).
Jan 2023
29 June 2022PaperCut MF version 19
PaperCut NG version 19
We will be ending support for these versions on:

30th September 2022
(customers without current M&S)

31st December 2022
(customers with current M&S)

We recommend upgrading directly to PaperCut MF or PaperCut NG version 22. The software can be upgraded with a standard install-over-the-top procedure as outlined here.
Sept 2022
29 June 2022Paper-Less Alliance Widget & Adobe AIR based Desktop Environmental Widget ApplicationWe are discontinuing the ability to order or download the Paper-Less Alliance Widget and Adobe AIR based Desktop Environmental Widget Applications. Adobe formally handed over support of AIR to a 3rd party company in 2019.

Existing installations will continue to function, however we will not be able to support or provide updates for these moving forward.

Instead, we encourage customers using PaperCut MF or PaperCut Hive to think about Forest Positive printing, with PaperCut Grows.

For our NG and MF customers, there are alternative environment widgets available in the Admin Dashboard, the User Web Interface and even a dedicated Environmental Dashboard (and Windows Tile).
June 2022
9 Feb 2022Android 5.xDue to changes made in Android 12, from our next release (after 9th Feb 2022), the Mobility Print client for Android devices will be installable on devices running Android 6.0 and newer. Existing installations on Android 5 and older will continue to work, but will not receive upgrades.Feb 2022
9 Feb 2022MySQL version 5.5
Oracle version 12.2.0.1
macOS 10.13 (High Sierra)
Linux SUSE version 11
Debian versions 6, 7 and 8
iOS 11
Ending support for these platforms from March 2022, in line with manufacturer support announcements.March 2022
9 Feb 2022MS SQL Server 2012
MS SQL Express 2012
Ending support for these platforms from July 2022, in line with manufacturer support announcements.July 2022

2021 Announcements

Announcement dateImpact                                                  NotesImpact date
30 June 2021PaperCut MF version 18
PaperCut MF version 17
PaperCut NG version 18
PaperCut NG version 17
We will be ending support for these versions on:

30th September 2021
(customers without current M&S)

31st December 2021
(customers with current M&S)

We recommend upgrading directly to PaperCut MF or PaperCut NG version 21. The software can be upgraded with a standard install-over-the-top procedure as outlined here.
Sept 2021
7 Jan 2021Android 4.xFrom April 2021, the Mobility Print client for Android devices will be installable on devices running Android 5.0 and newer. Existing installations on Android 4.4 and older will continue to work, but will not receive upgrades.April 2021

2020 Announcements

Announcement dateImpact                                                  NotesImpact date
30 June 2020PaperCut MF 17
PaperCut NG 17
We have decided to extend full support of version 17 for the foreseeable future, as we know a lot of our customers have been seriously impacted by the current pandemic. Many IT teams have had to turn their attention to other urgent projects (like enabling distributed working, for example), and many cost-saving plans have been put in place - so we thought it would only be fair for us to extend full support of version 17, as we didn’t want to put pressure on customers to make upgrades during this difficult period.

We will make a future announcement regarding EOL for version 17. For now though, you can rest assured that we will continue to fully support version 17 until further notice.
N/A
13 April 2020Payment Gateway API Java pluginAnnouncing the end of life for the Payment Gateway API Java plugin. The plugin will stop working in early/mid 2022 (whenever version 22.0 is released).

Developers should plan to migrate to the new Network Payment API.
2022
(release of 22.0)
21 Jan 2020MS SQL Server 2008
MS SQL Server 2008 R2
From end of 2019, Microsoft stopped supporting SQL Server 2008 and SQL Server 2008 R2. We’ll offer best-efforts support for PaperCut products running on these databases until 30th April 2020, after which support will end.April 2020
21 Jan 2020Windows 7
Windows Server 2008
Windows Server 2008 R2
From 14th January 2020, Microsoft stopped supporting Windows 7 and Windows Server 2008 and 2008 R2. This means that Microsoft no longer provide technical support, software updates or security fixes for these platforms.

We’ll offer best-efforts support for PaperCut products running on these platforms until 30th April 2020, after which support will end.
April 2020

2019 Announcements

Announcement dateImpact                                                  NotesImpact date
4 Nov 2019Mobility Print 32-bit supportAfter 1 February 2020 Mobility Print servers running on 32-bit architecture will no longer receive automatic updates.

We recommend moving to 64-bit servers so that you continue to get the latest bug and security fixes plus enhancements.
Feb 2020
28 Oct 2019macOS 10.12 (Sierra)PaperCut NG/MF will no longer be supported on macOS 10.12 (Sierra) on the server and user workstations after 30 November 2019. Versions of PaperCut NG/MF released after this date will support macOS 10.13 (High Sierra) or later.Nov 2019
01 Aug 2019macOS 10.11 (El Capitan)PaperCut will no longer be supported on macOS 10.11 (El Capitan) on the server and user workstations after 31 August 2019. Versions of PaperCut released after this date will support macOS 10.12 (Sierra) or later.Aug 2019
2nd April 2019PaperCut MF version 16
PaperCut NG version 16
The end-of-life of version 16 will occur on the following dates:

31st May 2019
(customer without current M&S)

31st Dec 2019
(customers with current M&S)

We recommend upgrading directly to PaperCut MF or PaperCut NG version 20. The software can be upgraded with a standard install-over-the-top procedure as outlined here.
May 2019

2018 Announcements

Announcement dateImpact                                                  NotesImpact date
19 July 201832-bit operating systemsPaperCut client support on 32 bit operating systems:
We will be dropping support for PaperCut Client / Workstation and desktop Print Release stations on 32 bit operating systems on 15 January 2019. This is to allow use of a more a modern Java runtime that does not support 32 bit but offers other updates that are needed.

As of version 19.0, PaperCut MF and PaperCut NG no longer include 32-bit executables for these workstation components. Sites which still accommodate 32-bit workstations may require special handling when upgrading from an earlier release to version 19.0 or later. Please see our End-of-life for 32-bit Operating Systems article for more information.
Jan 2019
23 April 2018iOption support for specific Konica Minolta devicesFor the following devices:
C650, C550, C451/C353, C253, 751, 601/501, 421, 361, C652, C552, C452, C652ds, C552ds, C360, C280, C220, 423, 363, 283, 223/602, 502, 652, 552.

These devices will no longer be supported in iOption mode from PaperCut 18.2 onwards. The devices will still be supported in native interface mode, and they should continue to work in iOption mode with PaperCut 18.1 and earlier versions. However, updates to bring the latest user interface improvements to other iOption devices have meant that we can no longer support iOption on these devices.
July 2018
23 Feb 2018PaperCut MF version 15
PaperCut NG version 15
The end-of-life of version 15 will occur on the following dates:

31st May 2018
(customers without current M&S)

31st Dec 2018
(customers with current M&S)

We recommend upgrading directly to PaperCut MF or PaperCut NG version 18. The software can be upgraded with a standard install-over-the-top procedure as outlined here.
May 2018

2017 and older Announcements

Announcement dateImpact                                                  NotesImpact date
4 Dec 2017Windows 32-bit platforms
Windows Server 2008
PaperCut MF/NG will no longer be supported on Windows 32-bit and Windows 2008 platforms after the 31st of March, 2018. You will not be able to update PaperCut MF/NG on these platforms after this date.
Note: Windows Server 2008 R2 is still supported.
The recommended upgrade path is to a 64-bit server running Windows Server 2016. Follow this guide if you need to migrate to a new server.
March 2018
13 Nov 2017Chrome version 26
Safari version 8
Firefox version 24
As of 1 February 2018, the following browsers will not be supported by PaperCut MF/NG:
Chrome versions 26 and below. Version 27 was released in 2013.
Safari versions 8 and below. Version 9 was released in 2015.
Firefox versions 24 and below. Version 25 was released in 2013.
Feb 2018
13 Nov 2017Oracle 11.1
SQL Server 2005
SQL Server 2005 Express
As of 1 February 2018, the following databases will not be supported by PaperCut MF/NG:
Oracle 11.1 and below. Extended support for Oracle 11.1 ended during August 2015.
SQL Server 2005 and below. Extended support for SQL Server 2005 ended on April 12, 2016.
SQL Server 2005 Express.
Feb 2018
13 Nov 2017macOS 10.10 (Yosemite)
Novell OES 2
As of 1 February 2018, the following operating systems will not be supported by PaperCut MF/NG:
macOS 10.10 (Yosemite)
Novell OES 2 and below. Recommended upgrade path is to OES 2015, as OES 11 mainstream support ended on 13 June 2017.
Feb 2018
2 Nov 2017PostgreSQL version 8.1PaperCut will no longer be supported on PostgreSQL version 8.1 and below. This will take affect immediately as we need to make backwards incompatible changes to support PostgreSQL version 10. Nov 2017
15 Dec 2016Linux 32-bitPaperCut will no longer be supported on Linux 32-bit platforms after the 15th of March 2017. Versions of PaperCut released after this date will support Linux 64-bit. The recommended upgrade path is to move to Linux on a 64-bit platform.March 2017
15 Dec 2016Internet Explorer 10PaperCut will no longer be supported on Internet Explorer 10 after the 31st of December 2016, as Microsoft no longer provides security updates or technical support.Dec 2016
15 Dec 2016Mac OS X 10.9 (Mavericks)PaperCut will no longer be supported on Mac OS X 10.9 on the server after 31st December 2016. Versions of PaperCut released after this date will support OS X 10.10 or later.Dec 2016
15 Dec 2016Mac OS X 10.7PaperCut will no longer be supported on Mac OS X 10.7 on the client after 31st December 2016. Versions of PaperCut released after this date will support OS X 10.8 or later.Dec 2016
24th Mar 2016PaperCut MF version 14
PaperCut NG version 14
The end-of-life of PaperCut version 14 will occur on the following dates:

31st December 2016
(customers without current M&S)

31st December 2017
(customers with current M&S)

The supported upgrade path is to upgrade to PaperCut version 16. The software can be upgraded with a standard install-over-the-top procedure as outlined here.
Dec 2016
1st Dec 2015Mac OS X 10.8 (Mountain Lion)PaperCut will no longer be supported on Mac OS X 10.8 on the server after 31st December 2015. Versions of PaperCut released after this date will support OS X 10.9 or later.

The PaperCut server relies on the Java runtime. Apple no longer ships updated versions of Java (only security updates). Oracle is now the maintainer of Java for OS X, and recent versions support OS X 10.9 and newer.

NOTE: PaperCut will continue support for user workstations running Mac OS X 10.7.
Dec 2015
Nov 2015API for Outbound External Account APIThis API continues to be supported for existing solutions. However new solutions (or existing solutions that wish to upgrade) should contact PaperCut Support for advice on APIs that better support flexible payment worklows.Nov 2015
23rd June 2015PaperCut MF version 13
PaperCut NG version 13
The end-of-life of PaperCut version 13 will occur on the following dates:

31st December 2015
(customers without current M&S)

31st December 2016
(customers with current M&S)

The supported upgrade path is to upgrade to PaperCut version 14 or higher (version 15 recommended). The software can be upgraded with a standard install-over-the-top procedure as outlined here.
Dec 2015
1st Sept 2014Ubuntu 10.03
Debian 5.x
RHEL / Centos 5
SLES 10
PaperCut will no longer be supported on Linux distributions that use glibc 2.10 or earlier after 31st December 2014. Versions of PaperCut released after this date will support Linux using glibc 2.11 or higher. (See glibc version history).

The versions of major linux distros we WILL be supporting after this time include:

Ubuntu 10.04 or higher
Debian 6 (Squeeze) or higher
RHEL / Centos 6 or higher
SLES 11 or higher
Dec 2014
6th June 2014Mac OS X 10.7 (Lion)PaperCut will no longer be supported on Mac OS X 10.7 on the server after 31st December 2014. Versions of PaperCut released after this date will support OS X 10.8 or later.

The PaperCut server relies on the Java runtime. Apple no longer ships updated versions of Java (only security updates). Oracle is now the maintainer of Java for OS X, and recent versions support OS X 10.8 and newer.

NOTE: PaperCut will continue support for user workstations running Mac OS X 10.7.
Dec 2014
8th April 2014Windows XP (all editions)PaperCut will no longer be supported on Windows XP after the 8th of April 2014, as this is Microsoft’s end-of-life date for their Windows XP operating systems internally.April 2014
22nd Jan 2014PaperCut MF version 12
PaperCut NG version 12
The end-of-life of PaperCut version 12 will occur on the following dates:

31st Dec 2014
(customers without current M&S)

31st Dec 2015
(customers with current M&S)

The supported upgrade path is to upgrade to PaperCut version 13 or higher (version 15 recommended). The software can be upgraded with a standard install-over-the-top procedure as outlined here.
Dec 2014
29th Nov 2013Novell 32 bit serversPaperCut will end-of-life platform support for Novell OES on 32-bit platforms on the 31st of December 2013. Novell ended general support for 32-bit OES 2 in June 2013. PaperCut will continue to provide product support and assistance for customers running on 32-bit OES until 1st March 2014. The recommended upgrade path is to move to Novell OES on a 64-bit platform. PaperCut version 14.0 will be the first release to exclusively support 64-bit platforms.Dec 2013
24th Oct 2013Ricoh SDK 2.x devicesPaperCut MF embedded software on Ricoh SDK 2.x devices will reach end-of-life on the 31st December 2013. These devices are quite old, and due to limitations in the device SDK they had limited functionality (e.g. no card reader support, nor any zero-stop for quota limits) and are difficult to support.

Customers who are running these devices can continue to use the embedded software, however the embedded software will not receive any future updates and requests for support will be limited. New installations on SDK 2.x devices will not be supported.

These devices include:MP C2500SP/C3000SP, MP C3500/C3500SP/C4500/C4500SP, MP C1500SP/C1500SPF/615C, MP 5500/5500SP/6500/6500SP/7500/7500SP, MP 9000/1100/1350, MP 6000/7000/8000

(This also applies to Lanier, Nashuatec, Gestetner devices supporting SDK 2.x)
Dec 2013
8th July 2013Mac OS X 10.6 (Snow Leopard)PaperCut will no longer be supported on Mac OS X 10.6 on the server after 31st December 2013. Versions of PaperCut released after this date will support 10.7 or later.

The PaperCut server relies on the Java runtime. Apple no longer ships updated versions of Java - they are only issuing security updates. Oracle is now the maintainer of Java for Mac OS X, and supports Mac OS X 10.7 or later.

NOTE: PaperCut will continue support user workstations running Mac OS X 10.6.
Dec 2013
24th Jan 2012PaperCut MF version 11
PaperCut NG version 11
The end-of-life of PaperCut versions 11 will occur on the following dates:

31st Dec 2013
(customers without current M&S)

31st Dec 2014
(customers with current M&S)

The supported upgrade path is to upgrade to PaperCut version 12 or higher (version 13 recommended). The software can be upgraded with a standard install-over-the-top procedure as outlined here.
Dec 2013
1st Sept 2012MS Windows 2000PaperCut 12.3 is the last release supported on MS Windows 2000. We continue to provide product support and assistance for customers running PaperCut 12.3 on Windows 2000 for the next 6 months (until 1st March 2013). Customers with current Maintenance and Support (M&S) will received product support and assistance for 12 months (until 1st September 2013) as well as back ported bug fixes on an as-needed basis.

This is inline with Microsoft announcing end of life support for Windows 2000 in 2005 and no longer supporting Windows 2000 on their current compiler toolkit.
Sept 2013
19th Jan 2012PaperCut MF version 10
PaperCut NG version 10
The end-of-life of PaperCut versions 10 will occur on the following dates:

31st December 2012
(customers without current M&S)

31st December 2013
(customers with current M&S)

The supported upgrade path is to upgrade to PaperCut version 11 or higher (version 12 recommended). The software can be upgraded with a standard install-over-the-top procedure as outlined here.
Dec 2012
1st July 2011Mac OS X 10.4 (Tiger)
Mac OS X 10.3 (Panther)
Mac OS X 10.7 (Lion) is just about to be released, and we have taken this opportunity to review support for older Mac versions. PaperCut has supported Mac OS X 10.4 and 10.3 from the beginning of when we added our support for the Mac platform. These operating system versions are now very old and are becoming difficult for us to support. Our statistics show that less than 5% customers running PaperCut on Mac servers are using OS X 10.4. For this reason we are ending support for running PaperCut OS X 10.4 on the server (we will continue to support workstations running 10.4).

The end-of-life for these versions will apply on the following dates:

Mac OS X 10.5 on the server (and PPC CPU support) - 31st December 2012
Mac OS X 10.4 on the server - 31st December 2011
Mac OS X 10.3 on the workstation - 31st December 2011
Dec 2012
1st July 2011PaperCut Internet Control moduleThe Internet Control module has always been a niche product that has only been used by a small percentage of customers, and only in particular regions of the world. It was mainly used where internet bandwidth was expensive and usually charged by the MB or GB (e.g. Australia, New Zealand and the Netherlands).

As internet bandwidth caps have increased and bandwidth based charging is diminishing, there is less need for the PaperCut Internet Control Module. There are also other products in the market that are dedicated to various aspects of Internet usage control, filtering, reporting, etc.

Over the past 5 years PaperCut print control features have grown to cater for all aspects of print monitoring and control. We have decided to focus on this side of the product and will no longer support the Internet control component for new customers after December 2011. Existing customers may continue to run it until the end of December 2012 at which point it will be retired completely.
Dec 2012
18th Jan 2011PaperCut ChargeBackThe functionality provided by PaperCut ChargeBack has now been rolled into PaperCut NG with a new licensing option for professional organizations (PaperCut NG professional client billing).

All existing functionality provided by PaperCut ChargeBack, plus much more, is now offered in PaperCut NG version 11+. This move to a single online edition of PaperCut has been done to reduce the engineering and testing time around releases freeing up development resources so we can add more features faster. PaperCut ChargeBack users can upgrade by simply installing PaperCut NG over-the-top of their current install using the standard upgrade procedure. Your ChargeBack license will be detected and automatically converted to a PaperCut NG license with professional client billing enabled.
Jan 2011
18th Jan 2011PaperCut MF version 9
PaperCut NG version 9
The end-of-life of PaperCut versions 9 will occur on the following dates:

31st Dec 2011
(customers without current M&S)

31st Dec 2012
(customers with current M&S)

The supported upgrade path is to upgrade to PaperCut version 10 or higher (version 11 recommended). The software can be upgraded with a standard install-over-the-top procedure as outlined here.
Dec 2012
27th May 2010PaperCut MF version 8
PaperCut NG version 8
The end-of-life of PaperCut versions 8 will occur on the following dates:

31st Dec 2010
(customers without current M&S)

31st Dec 2011
(customers with current M&S)

The supported upgrade path is to upgrade to PaperCut version 9 or higher (version 10 recommended). The software can be upgraded with a standard install-over-the-top procedure as outlined here.
Dec 2011
1st Oct 2009PaperCut MF version 7
PaperCut MF version 6
PaperCut NG version 7
PaperCut NG version 6
The end-of-life of PaperCut versions 6 & 7 will occur on the following dates:

1st December 2009
(customers without current M&S)

31st December 2010
(customers with current M&S)

The supported upgrade path is to upgrade to PaperCut version 9 or higher. The software can be upgraded with a standard install-over-the-top procedure as outlined here.
Dec 2010
13th Mar 2008PaperCut Quota 6.3
and below
The end-of-life of PaperCut Quota versions 1.0 to 6.3 will occur on the following dates:

31st December 2008
(customers without current M&S)

31st December 2009
(customers with current M&S)

PaperCut Quota has been superseded by PaperCut NG which includes all the features of PaperCut Quota and much more. Customers are encouraged to upgrade to PaperCut NG. The upgrade procedure is documented here. PaperCut Quota license holders may upgrade at a discounted price.
Dec 2009
9th May 2007Multi-server with PaperCut QuotaThe end-of-life for officially supported multi-server support in PaperCut Quota will occur on the following dates:

1st June 2007
(customers without current M&S)

31st Dec 2008
(customers with current M&S)

The multi-server support features will continue to be available in the application however technical support will not be offered. Customers can continue to use this feature in an unsupported manner. This methods used to support multi-servers in PaperCut Quota (communication over network shares) have proven to be problematic to maintain as operating system hotfixes and/or network changes have been known to cause problems. Customers with multiple servers should consider migrating to PaperCut NG. This is a free upgrade for current Maintenance and Support customers.

The supported upgrade path is migration to PaperCut NG or consolidation onto a single server.
Dec 2008
14th Feb 2007PaperCut ChargeBack 6.2
and below
The end-of-life of the legacy version of PaperCut ChargeBack between versions 1.0 to 6.2 (also previously known as PrintCharger Enterprise and PaperCut Enterprise) will occur on the following dates:

1st June 2007
(customers without current M&S)

31st December 2008
(customers with current M&S)

The end-of-life on PaperCut ChargeBack is required as the communications method used between client and server is Microsoft file share based. This method has proven to be problematic to maintain as operating system hotfixes and/or network changes have been known to cause problems.

The supported upgrade path is PaperCut ChargeBack 7.0 (or later).
Dec 2008




  • (NOTE: M&S is our ‘Maintenance and Support’ option. Formerly known as ‘Premium Upgrade Assurance’ or PUA.)

Categories: Reference Articles, Upgrading or Downgrading


Keywords: continuing support, eosl, end-of-service-life, end of service, upgrade, net module end of life

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