KB Home | What is PaperCut Software's refund policy?
PaperCut Software makes its software available for testing and evaluation prior to purchase. Payment is not required until the software is operational and running on your network/computers. In the event of unforeseen circumstances, PaperCut Software will refund the full value of the purchase less administrative fees such as bank fees and credit-card processing fees such to the following conditions:
Refund request should be made within 60 days of order.
The PaperCut Support Team has had the opportunity to resolve any related technical difficulties (if applicable).
The request must be in writing (email is fine) and should include a short description of the reason for cancellation and confirmation that the license supplied will be destroyed and the software uninstalled.
Please note that if you had purchased PaperCut software through our Authorized Solution Centers and Reseller Partners, they may charge a refund fee to cover administrative costs also.
PaperCut Software is very proud of the support and quality of their software. Since 1999, and 50,000 customers later, very few refunds have been requested by end-users and this was due to language difficulties and problems providing local-language support. Most importantly though, we believe in putting the customer first and will make right any reasonable requests.
This release contains an updated Java version which no longer supports 32-bit workstations. If you have any 32-bit users launching the User Client or Release Station from a network share, see this Knowledge Base article for more information.