KB Home | Google Cloud Print, PaperCut and your data
Google Cloud Print is a cloud based printing service from Google that allows people to print from mobile and user-owned devices without the need to install print drivers or join your network.
When enabling this feature in the PaperCut admin interface the system administrator is greeted with a request for permissions. As with any 3rd party application requesting user information this may raise concerns about privacy.
Following is a list of the requested permissions and why they are required:
Know who you are on Google
Your PaperCut Application Server (your local install) will be able to see the email address for the Google Account you choose. This email address is required to integrate with the Google Cloud Print service.
View your email address
This is the same as “Know who you are on Google” above.
Manage your printers
Your PaperCut Application Server (your local install) will be able to make Google Cloud Print related API calls. This includes registering/updating/deleting printers in Google Cloud Print, receiving print jobs, etc.
View and send chat messages
The Google Cloud Print service uses a notification system to tell your PaperCut server when new print jobs arrive. This notification system uses the protocol XMPP, the same protocol used in Google’s chat services. These “chat” messages are not visible in chat sessions; they are simply used to get notified when new jobs arrive.
To perform the above actions, the PaperCut Application Server stores tokens that allow it to make Google API calls on behalf of your selected Google Account. PaperCut Software International (the company behind the PaperCut product) does not receive content associated with your Google Cloud Print service or selected Google Account. Additionally, PaperCut does not store or have access to your Google Account password. A system administrator could safely register a Google Account with the knowledge that only their own PaperCut Application Server can make API calls on its behalf, and the tokens required to make those calls are only stored on that server.
If you would like further information about how your privacy could be affected by enabling the Google Cloud Print service on your PaperCut Application Server, then please contact us either by phone or email and we’d be happy to help: https://www.papercut.com/contact/
This release contains an updated Java version which no longer supports 32-bit workstations. If you have any 32-bit users launching the User Client or Release Station from a network share, see this Knowledge Base article for more information.