How to Enable Debug in HP FutureSmart Devices

KB Home   |   How to Enable Debug in HP FutureSmart Devices

This article covers obtaining logs from HP FutureSmart devices running the PaperCut embedded application. If you are running an HP Chai device see here instead.

  1. Log into the device’s web admin interface.
  2. Navigate to Troubleshooting → Retrieve Diagnostic Data.
  3. Select Create zipped debug information file.
  4. Uncheck Include crash dump files.
  5. Check Clean up debug information.
  6. Click Export.
  7. After a short wait a .jdp file should be offered for download. Save this file, being sure to maintain the original file name. This file is an encrypted log file using your device’s serial number as the key. The serial number is in the filename, hence why it is important not to rename the file.
  8. Send the .jdp file to us along with any relevant information:
    • Approximate date/time you performed the test.
    • Description of the problem, any errors that occurred, etc.
    • Details of the test, including at least the username.
    • Description of steps to reproduce the problem.

See also


Categories: Debugging, Troubleshooting


Keywords: HP Jedi, diagnosis, error, future

Comments

Share your findings and experience with other PaperCut users. Feel free to add comments and suggestions about this Knowledge Base article. Please don't use this for support requests.

Article last modified on March 12, 2015, at 10:43 PM
Printable View   |   Article History   |   Edit Article