Choose your language

Choose your login


How to Enable Debug in HP Chai Devices


This article covers obtaining logs from HP Chai devices running the PaperCut embedded application. If you are running an HP FutureSmart device see here instead.

  1. Open a web browser.
  2. Visit the URL: http://<device-ip>/hp/device/this.loader
  3. Click PaperCut.
  4. Click Show application log.
  5. Copy this into a text file.
  6. Send us the above log file along with the following information:
    • Approximate date/time you performed the test.
    • Description of the problem, any errors that occurred, etc.
    • Details of the test, including at least the username.
    • Description of steps to reproduce the problem.

See also

Categories: How-to Articles , Logs , Devices

Keywords: diagnosis , error , chai , dse , mf-only


Last updated June 13, 2024