This article covers obtaining logs from HP Chai devices running the PaperCut embedded application. If you are running an HP FutureSmart device see here instead.
- Open a web browser.
- Visit the URL:
Show application log.
- Copy this into a text file.
- Send us the above log file along with the following information:
- Approximate date/time you performed the test.
- Description of the problem, any errors that occurred, etc.
- Details of the test, including at least the username.
- Description of steps to reproduce the problem.
Categories: Debugging, Troubleshooting
Keywords: diagnosis, error, chai, dse