How to Enable Debug in HP Chai Devices

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This article covers obtaining logs from HP Chai devices running the PaperCut embedded application. If you are running an HP FutureSmart device see here instead.

  1. Open a web browser.
  2. Visit the URL: http://<device-ip>/hp/device/this.loader
  3. Click PaperCut.
  4. Click Show application log.
  5. Copy this into a text file.
  6. Send us the above log file along with the following information:
    • Approximate date/time you performed the test.
    • Description of the problem, any errors that occurred, etc.
    • Details of the test, including at least the username.
    • Description of steps to reproduce the problem.

See also

Categories: Debugging, Troubleshooting

Keywords: diagnosis, error, chai, dse


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Article last modified on January 18, 2013, at 12:35 AM
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