Email to Print Gmail blocked sign-in attempt problem
KB Home | Email to Print Gmail blocked sign-in attempt problem
When setting up Email to Print with a Gmail mailbox thereís one common issue thatís reported to PaperCut Support quite often.
Youíve entered the IMAP settings correctly in the Options → Mobile BYOD → Email to Print but itís not starting.
If thatís the case, then please check the Gmail inbox youíre attempting to connect to PaperCut for Email to Print. You could have an email about a blocked sign-in attempt from a less secure app as below:
You could also be seeing an Error while fetching mail log entry in your Application Log, under Logs → Application Log. As Below:
The reason for this is because by default Google will block sign-in attempts from the PaperCut Server.
The workaround for this is to allow less secure apps to access your account by logging into your Google account and going to the following page:
Once this has been enabled, Email to Print should begin working with your gmail account.
This release contains an updated Java version which no longer supports 32-bit workstations. If you have any 32-bit users launching the User Client or Release Station from a network share, see this Knowledge Base article for more information.