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Xerox embedded devices - Incorrect login screen issues

THE PAGE APPLIES TO:

PaperCut NG product logo PaperCut MF product logo PaperCut Pocket product logo PaperCut Hive product logo

Last updated April 13, 2026

For the Xerox embedded application to function correctly in both PaperCut MF and PaperCut Hive, the login screen displayed should be the Xerox native ‘convenience’ page. If the device has been setup to show the PaperCut login screen (used by most other OEMs) then this will cause instability in the application.

What should the login screen look like?

If the device has been setup correctly, the device will show the Xerox native login screen. Please note this screenshot is for PaperCut Hive, but will display very similarly in PaperCut MF.

Xerox App Native Login Screen

How do I know if my device is setup incorrectly?

If your device is not showing the Xerox native login screen, then the device is misconfigured and the app may behave inconsistently and some features may not function correctly. The following screenshot is of the PaperCut Hive login screen, which should never be present on a Xerox device.

PaperCut Hive Generic Login Screen

Possible symptoms

If the Xerox has been incorrectly setup to show the PaperCut login screen, there are many possible symptoms that can increase in severity based on other settings set incorrectly. This may include, but is not limited to:

  • Users are unable to authenticate to the device properly, with Card swipe authentication failing to work.
  • Integrated scanning fails to function correctly.
  • Native jobs may not be tracked as expected.
  • Difficulty logging out / inconsistent log out experience.

How to resolve

Auto

To resolve this issue, a re-installation of the embedded application from the PaperCut MF or PaperCut Hive admin interface should revert the settings to the correct defaults.

Manual

If you prefer to change the settings manually, or the re-installation failed to resolve the issue, the setting can be corrected by following these instructions:

Navigate to Properties > Login/ Permissions / Accounting > User Permissions > Configuration Settings > User Permission Roles > Edit…

Xerox User Permissions

Select Guest Access (Non-Logged-In Users) > Permission Role > Non-Logged-In User > Edit…

Xerox Guest Access

Select the Apps & Tools option.

Xerox Apps And Tools

Scroll down to the bottom of the page. Find PaperCut Hive (or PaperCut MF) and change the option to Not allowed & Hidden.

Xerox Not Allowed And Hidden

Still having issues?

If you are still having issues after changing the above setting. Please visit the Support Portal to begin an escalation to PaperCut.

Category: Troubleshooting Articles

Subcategory: Devices, Devices (PaperCut Hive)

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