How to turn off Unknown Name and Withheld User in the Mac OS X - CUPS web interface
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By default, CUPS has increased security and privacy settings that may mean that the Document Name (Name) and User (Username) are anonymised in the CUPS Web interface as shown below.
This behaviour is controlled by the JobPrivateValues directive in the cupsd.conf
To reveal the Document Name and Username in the Web Interface, add the appropriate JobPrivateValues setting to the <Policy> section. You can do this by editing the cupsd.conf file directly or via the CUPS administration interface > Administration tab > on right side under “Server” and click the button called “Edit Configuration File”.
You may want to limit this information to specific users via the JobPrivateAccess directive.
This release contains an updated Java version which no longer supports 32-bit workstations. If you have any 32-bit users launching the User Client or Release Station from a network share, see this Knowledge Base article for more information.