PaperCut SNMP Test Tool

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From time to time PaperCut Technical support will request that you run a SNMP Test Tool to verify the behaviour of a printer/copier. We can then use this information to better support these printers/copiers.

This process requires that you have exclusive use of the printer during this process which should only take about 5 to 10 minutes to complete. During this process you print some same documents that are provided to you. We will take before and after snapshots of the printer/copier information and also monitor the printer/copier as it prints.

To start, simply open a command prompt and “cd” into [app-path]\providers\print\win\ and run “pc-print-monitor.exe -t” and follow the on screen instructions. Once done, compress and email the “snmp-results” directory to PaperCut Technical Support.

C:\Program Files\PaperCut NG\providers\print\win>pc-print-monitor.exe -t

PRINTER SNMP TEST TOOL
======================
This tool is used to guide the user through a series of printer tests.
It will require the following:
* exclusive access to a network printer
* the printer turned on with SNMP enabled
* the printer having sufficient paper and toner
* access to the test pdf documents: mono-doc.pdf and color-doc.pdf
* a pdf reader such as Acrobat Reader for printing the documents

It will generate some results files in the directory: snmp-results

Enter the printer's ip address (or hostname): hp.papercutsoftware.com
Successfully retrieved data for printer, "HP Color LaserJet CM3530 MFP".

Take a screen shot of the printer's page counters if possible.
This can usually be done by entering http://hp.papercutsoftware.com into a web browser,
navigating to the counters page and then taking a screen image.
Please save this image into the directory: snmp-results
Were you able to take a screen shot of the counters page? (y or n): y

1. Does the printer support color print jobs (y or n): y
2. Does the printer support duplex print jobs (y or n): y
3. Does the printer support large paper sizes like A3/Ledger/Tabloid (y or n): n

Here is a list of printer tests to perform for this printer type:
[1] - mono test
[2] - color test
[3] - duplex test
Press enter to run ALL tests, select a test number, or press q to quit:
Performing ALL the tests

Performing mono test (1 of 3)
-----------------------------
Step 1 of 3 - collect initial printer information
Make sure the printer is powered on and idle.
It should not be used by others for the duration of this test.
Hit enter when ready:
Please be patient. This may take some time.
Saving printer state to "snmp-results/hp.papercutsoftware.com-snmp-mono.before": 4396
Printer results completed

Step 2 of 3 - print the test document
Print the document testdocs/mono-doc.pdf with duplex disabled.
Hit enter immediatly AFTER starting the print job:
Monitoring printer status. Please wait for this to complete...
Printer status changed from Idle to Printing
Page count changed from 44401 to 44402
Page count changed from 44402 to 44403
Page count changed from 44403 to 44404
Printer status changed from Printing to Idle

Has the job finished printing? (y or n): y

Please be patient. This may take some time.
Saving printer state to "snmp-results/hp.papercutsoftware.com-snmp-mono.after": 4395
Printer results completed

Step 3 of 3 - manual verification
Did the printer print out 3 black & white pages and 0 color pages
in simplex mode using standard paper size (y or n): y

Test Complete.


Performing color test (2 of 3)
------------------------------
Step 1 of 3 - collect initial printer information
Make sure the printer is powered on and idle.
It should not be used by others for the duration of this test.
Hit enter when ready:
Please be patient. This may take some time.
Saving printer state to "snmp-results/hp.papercutsoftware.com-snmp-color.before": 4395
Printer results completed

Step 2 of 3 - print the test document
Print the document testdocs/color-doc.pdf with duplex disabled and color enabled.
Hit enter immediatly AFTER starting the print job:
Monitoring printer status. Please wait for this to complete...
Printer status changed from Idle to Printing
Page count changed from 44404 to 44405
Page count changed from 44405 to 44406
Page count changed from 44406 to 44407
Page count changed from 44407 to 44408
Page count changed from 44408 to 44409
Printer status changed from Printing to Idle

Has the job finished printing? (y or n): y

Please be patient. This may take some time.
Saving printer state to "snmp-results/hp.papercutsoftware.com-snmp-color.after": 4388
Printer results completed

Step 3 of 3 - manual verification
Did the printer print out 2 black & white pages and 3 color pages
in simplex mode using standard paper size (y or n): y

Test Complete.


Performing duplex test (3 of 3)
-------------------------------
Step 1 of 3 - collect initial printer information
Make sure the printer is powered on and idle.
It should not be used by others for the duration of this test.
Hit enter when ready:
Please be patient. This may take some time.
Saving printer state to "snmp-results/hp.papercutsoftware.com-snmp-duplex.before": 4388
Printer results completed

Step 2 of 3 - print the test document
Print the document testdocs/mono-doc.pdf with duplex enabled.
Hit enter immediatly AFTER starting the print job:
Monitoring printer status. Please wait for this to complete...
Printer status changed from Idle to Printing
Page count changed from 44409 to 44410
Page count changed from 44410 to 44411
Page count changed from 44411 to 44412
Page count changed from 44412 to 44413
Printer status changed from Printing to Idle

Has the job finished printing? (y or n): y

Please be patient. This may take some time.
Saving printer state to "snmp-results/hp.papercutsoftware.com-snmp-duplex.after": 4388
Printer results completed

Step 3 of 3 - manual verification
Did the printer print out 3 black & white pages and 0 color pages
in duplex mode using standard paper size (y or n): y

Test Complete.

After you have finished testing on each printer,
please zip up the entire results directory, "snmp-results", and send it to PaperCut.
Thank you for your efforts.

C:\Program Files\PaperCut NG\providers\print\win>

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Article last modified on September 05, 2012, at 03:32 AM
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