Troubleshooting slow LDAP synchronization and lookups
KB Home | Troubleshooting slow LDAP synchronization and lookups
PaperCut can use LDAP to synchronize user and group details from a directory server such as Apple Open Directory, Novell eDirectory, OpenLDAP and even Windows Active Directory (in addition to the native integration when running on Windows). PaperCut performs lookups against LDAP when:
Performing a manual user/group sync
Performing the automatic overnight new user import and user details update
Creating a new user “on the fly”
Adding a new group to PaperCut
Signs that LDAP lookups are taking a long time may include:
Running a manual sync takes a long time
The first print job for a user being created “on the fly” takes a long time
A slow synchronization is not necessarily a bad thing. This article is for sites where sychronization is slow enough to be a problem.
The following is a list of factors that may cause slow LDAP lookups.
Large Numbers of LDAP Aliases
PaperCut will dereference LDAP aliases in case those aliases are for users. In most cases this is the desired behavior. In some cases where there are large numbers of aliases (e.g. 5,000+) this may cause a noticeable slowdown. If these aliases are not for users then it is possible to disable dereferencing of LDAP aliases, which will speed up the sync. To do this:
In the admin interface navigate to Options → Actions → Config editor (advanced)
Find the config key ldap.dereference-aliases.
The default value should be “always”. Change this to “never” and press Update.
Test the sync again. Ensure that the correct list of users are imported (i.e. that aliases didn’t need to be dereferenced to retrieve the right users).
This release contains an updated Java version which no longer supports 32-bit workstations. If you have any 32-bit users launching the User Client or Release Station from a network share, see this Knowledge Base article for more information.