Correcting Historical Displays of Page Count Errors

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Occasionally incorrect page counts are reported due to printer configuration settings or driver errors. After the underlying issue has been resolved, administrators may want to correct the page count entries. This procedure is primarily focused on correcting significant page count errors, and is probably not required for small count deviations.

Editing incorrect data within the individual job log entry can be done from the PaperCut Administration Console → Printers Tab.

1. Select the printer in question.
2. Select the Job Log tab under the printer that you intend to edit.
3. If you cannot locate the record that has the error, clear or adjust the filters currently active on the Job Log.
4. Locate the job where the page count error occurred and select the edit link located in the status column.
5. Once you have finished editing click on [Apply] and then [OK] to close the Job Log entry.

Note: The job cost is not recalculated when the page count is edited. You will need to recalculate and edit the job cost to ensure that it accurately reflects the number of pages printed.

Updating Dashboard and Environmental graphs:

IMPORTANT: Take care when using the Config Editor. If you use the Config Editor incorrectly, you may cause serious problems which can only be fixed by reinstallation of the application.

The PaperCut User Guide has additional instructions for Using the Config Editor.

Administrators can edit config keys using the following procedure:

1. Login to the PaperCut Administration Console.
2. Navigate to the Options tab.
3. Click on the “Config editor (advanced)” link in the Actions menu on the left.

Update the following config-editor keys to make corrections to the total pages/sheets:

print.stats.total.pages
print.stats.total.sheets

Updating the total sheets will update the Environmental Impact Information.

To fix the graph located on the Dashboard, you will need to update the print.stats.rolling-day.pages config-editor key.

The first number is the time stamp. The numbers that follow are the number of pages printed per day starting with the most recent day.

Example: 1320969600000,4,0,0,0,1,0,0,100,0,0,0,0,0,0,0,11,0,0,0,0,0,0,0,3

Clearing Dashboard Statistics:

IMPORTANT: Take care when using the Config Editor. If you use the Config Editor incorrectly, you may cause serious problems which can only be fixed by reinstallation of the application.

The PaperCut User Guide has additional instructions for Using the Config Editor.

Administrators can edit config keys using the following procedure:

1. Login to the PaperCut Administration Console.
2. Navigate to the Options tab.
3. Click on the “Config editor (advanced)” link in the Actions menu on the left.

Reset the following config-editor keys to an empty field:

print.stats.total.pages
print.stats.total.sheets
print.stats.rolling-day.pages
print.stats.rolling-month.cost
print.stats.rolling-month.pages
print.stats.rolling-month.sheets
print.stats.rolling-week.pages
print.stats.rolling-week.sheets

Updating the above will update the all the dashboard statistics.


Categories: Troubleshooting


Keywords: counting, copies, copy count, printer counts, wrong, too many, clearing dashboard statistics, remove incorrect page count, edit print history, dashboard statistics

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Article last modified on May 22, 2013, at 05:07 AM
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