Q A message says that my license has expired - what do I do?
If you’re seeing ‘Your existing PaperCut license has expired’, then this usually happens after your free 40-day fully functioning trial has expired. If you’re wanting to continue to use the Free license then you don’t need to do anything else. Just keep the number of users in PaperCut (under the ‘Users’ tab) at 5 or less, and you’ll be able to continue to use the free license on whichever version of PaperCut you’re running. There’s no need to apply a ‘free’ license, and there’s no restriction on which version you can use - as long as you have 5 or less users under the ‘Users’ tab.
Q How do I purchase a new license (If I’m not interested in the free license)?
If you have more than 5 users, and you’re looking to purchase a license please follow the link below to our online order system. If you need to raise a purchase order, you can use the order system to generate a quote.
Q What if I’m currently trialing PaperCut on the trial license and need more time?
This release contains an updated Java version which no longer supports 32-bit workstations. If you have any 32-bit users launching the User Client or Release Station from a network share, see this Knowledge Base article for more information.