Sometimes when troubleshooting issues PaperCut Support may ask you to pause a Windows print queue to make a copy of the Windows spool files used for printing. This can help us diagnose issues related to print analysis and other problems.
How to save Windows spool files manually
Log into the Windows print server.
Open Print Management by pressing Windows key + R , then type printmanagement.msc and hit the enter key.
Right-click on the printer you want to manage and click Pause Printing.
Print a document that demonstrates the problem (normally from a workstation).
On the print server, navigate to C:\Windows\System32\Spool\PRINTERS\ and look for the .SPL and .SHD files where the timestamp matches the time of the print job.
Copy and rename these files to a descriptive name like “testprint-3pages-2color-1bw.spl”.
Let us know! We love chatting about what’s going on under the hood, and we’re happy to help out when needed. Contact your PaperCut Authorized Solutions Center or head over to Support Portal for further assistance.
This release contains an updated Java version which no longer supports 32-bit workstations. If you have any 32-bit users launching the User Client or Release Station from a network share, see this Knowledge Base article for more information.