Page count, color, and other attribute detection problems

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Try the following problem resolution actions in this order, testing after each step to see if it has resolved the issue:

1. If the print server is running Windows, try turning off ‘Enable Advanced Printing Features’. This will ensure that print jobs spool in a format that PaperCut can analyze directly, rather than relying on the driver’s reported counts or attributes. This often helps with copy-count related problems as some drivers do not pass this through correctly!
2. PaperCut supports the majority of printer languages on the market (see Supported Printers for more details). Some printers support a proprietary language, but also accept PCL or PostScript - languages which are open standards. In the case that both are available we recommend installing a PostScript or PCL driver. Do this on both the print server and all workstations. (We recommend the PostScript language over PCL.) The most current drivers available from the manufacturer are usually the most reliable.
The “Job Log” tab in the admin interface displays a table of all the print jobs, printer language is displayed under the “Attributes” column. When printing from a language we don’t support, it would display the language as “Unknown” and the page count would listed as 0. We have added support for those proprietary languages based on customer requests.
3. If you’re running an older version of PaperCut, try upgrading to the latest version. We regularly make printer detection improvements as new printer drivers are released, so chances are that the newer version will have corrected the problem. Type Release History on the search bar, then find the link for your version or edition of PaperCut to see if the problem has been addressed in a recent release.
4. Please email support at support@papercut.com with the following information:
  • The problem in general terms
  • The model and make of printer
  • A link to the printer driver in use
  • The operating system that the print queue is hosted on
  • The PaperCut version and edition (NG or MF)
  • If the problem occurs with the current driver and is related to a specific application, a spool file captured when printing a file that demonstrates the issue may be helpful.

See also:


Categories: Troubleshooting


Keywords: unrecognized language, unrecognized printer language, unrecognised language, unrecognised printer language, detection, supported hardware, driver, counting, paper size, paper area, copies, copy count, duplex, page size, color, colour, grayscale, greyscale, colour detection, Zero page count, 0 page count

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Article last modified on July 01, 2015, at 07:34 PM
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