Device Offline mode

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Server or network downtime usually means that the PaperCut application server is unavailable and copiers can not be used.

Systems administrators can now select “offline mode” in the Device Details page, to offer continued use of copiers without a server connection. Offline mode is currently available on Kyocera Embedded and Ricoh Embedded,

When the copier is working in offline mode, users can log into the copier with a swipe card, and activity is logged against the card number. This activity is not restricted. When connection to the server is restored, the activity is logged against the user with that card number. If no user is found for the card number, the activity is logged against the username “unknown” (edit ext-device.unknown-offline-username config key to change the name of this user; see Using the Config Editor). A warning will also appear in the App.Log when a copy job is charged to the unknown user. If there is no account for the “unknown” user, one will be created automatically.

It is also possible to configure the text displayed when the device goes into offline mode. You can use the following config key to modify the text according to your organization’s requirements: ext-device-msg.offline-welcome-text . To edit a config key follow the steps listed here.

It is important to note that in offline mode, the copier is not able to:

  • authenticate users anonymously or via username, identity number or PIN
  • associate swipe cards or PINs with users
  • access shared accounts
  • check account balances
  • apply restrictions
  • release print jobs

Enabling offline mode

Offline mode can be enabled via the Device Details page.

You can specify a delay between the time the copier first fails to contact the server and the copier going offline. This is useful to avoid switching to offline mode for brief periods of server unavailability, e.g. a server reboot.

Offline mode should be carefully considered before it is enabled as it allows overrunning of account balances on restricted user accounts. Offline mode can be configured based on the environment, including an option to set up an administrative unlock code. This allows offline mode to be set up in environments such as schools where administrative oversight is required before each activation of offline mode.

Offline mode - for organizations

Offline mode can be set up for commercial environments where the tracking of print usage to users, groups or departments is important and charging is not a factor. The device can be configured to go into offline mode automatically when the copier fails to contact the application server.

Unlock code - for pay per use (Education)

For added security, system administrators can require offline mode to be unlocked before users can log into the copier with a swipe card. Unlocking offline mode involves entering the specified code at the copier and choosing to unlock the copier for a single use or until connection to the server is restored. This is specifically useful for education organizations where a supervisor or teacher can enter this code before the device can be used by users in offline mode.


Keywords: offline, resilience, supervisor code

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Article last modified on June 27, 2016, at 09:00 PM
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