How to exclude/whitelist PaperCut Hive in your antivirus protection of choice

“My antivirus or endpoint software is flagging PaperCut Hive as a potential threat. How do I stop that?”

Not what you want first thing Monday morning, and while we do test our files for false positives, these things can still happen as antivirus (AV) attempts to keep up with the changing world out there.

You can however, still add exceptions to the detection rules of your chosen protector.
Below you’ll find:

• common places in supported operating systems for PaperCut Hive files to live
• alternative ways of allowing the application files
• brand-specific instructions.

Path exclusions for PaperCut Hive —Windows

Edge node (system component)

• Installed under:
  C:\Program Files\PaperCut Hive
• Edge node logs:
  C:\Program Files\PaperCut Hive\data\logs

Print client (per‑user component)

• Installed under (per user):
  %LOCALAPPDATA%\Programs\PaperCut Hive
• Print client logs:
  %LOCALAPPDATA%\Programs\PaperCut Hive\data\logs

Installation

• During install, temporary folders are created under:
  %LOCALAPPDATA%\Temp\… (e.g. IS-XXXX.tmp\papercut-hive-…tmp) and are cleaned up after installation

Path exclusions for PaperCut Hive — macOS

Edge node (system component)

• Installed system‑wide under:
  /Library/PaperCut Hive
• Edge node logs:
  /Library/PaperCut Hive/data/logs [Kandji logs]

Print client (per‑user component)

• Installed under the home folder (per user):
  ~/Library/PaperCut Hive
• Print client logs:
  ~/Library/PaperCut Hive/data/logs [Kandji logs; Printer client logs]

Installer working area

• Bulk‑deployment scripts expect the unzipped installer at:
  /var/tmp/hive_installer before running install.sh.

Application exclusions for PaperCut Hive

Certificate signer white listing

Should you have the ability to whitelist an app by it’s signer/publisher name:
Use: *PaperCut Software Pty Ltd
*This should be used on all up-to-date Hive binaries.

The above should help in setting up exclusions on the protection you use in a general way.

Not sure how to achieve any of the exclusions in the above sections?

If you’re not sure how to do some or all of the tasks in this article, we encourage you to reach out to your protection provider support for help. We’re more than happy to get looped into the conversation, which you can do by opening a ticket on the Support Portal page.

Specific instructions by brand

Knowledge base articles that cover specific AV and Endpoint versions below:

SentinelOne
PaperCut Hive and SentinelOne

We’d love your help

If you have an AV or Endpoint system that you’ve configured and just happen to have a few clean screenshots, we would love to add it to the collection. Please reach out to us via the support page below.

Still having issues?

It might not be because of antivirus

Sometimes, it may seem like the issue is one caused by protection software. If the issue persist after excluding/whitelisting the above, it can’t hurt to run the PaperCut Hive compatibility tool to see if there are any blocked ports etc.

PaperCut Hive and Pocket Compatibility Tool

If you’ve run the tool and everything looks rosey, then it’s definitely time to reach out to your partner. They will be able to help, and if it is something they need us for, we can always be reached at: support.papercut.com