KB Home | How to Enable Debug in HP FutureSmart Devices
This article covers obtaining logs from HP FutureSmart devices running the PaperCut embedded application. These steps also apply to HP OXP devices. If you are running an HP Chai device see here instead.
Log into the device’s web admin interface.
Navigate to Troubleshooting → Retrieve Diagnostic Data.
Select Create zipped debug information file.
UncheckInclude crash dump files.
CheckClean up debug information.
After a short wait a .jdp file should be offered for download. Save this file, being sure to maintain the original file name. This file is an encrypted log file using your device’s serial number as the key. The serial number is in the filename, hence why it is important not to rename the file.
Send the .jdp file to us along with any relevant information:
Approximate date/time you performed the test.
Description of the problem, any errors that occurred, etc.
Details of the test, including at least the username.
This release contains an updated Java version which no longer supports 32-bit workstations. If you have any 32-bit users launching the User Client or Release Station from a network share, see this Knowledge Base article for more information.