How to Enable Debug in HP Chai Devices

AVAILABLE TO CUSTOMERS ON:

This article covers obtaining logs from HP Chai devices running the PaperCut embedded application. If you are running an HP FutureSmart device see here instead.

1. Open a web browser.
2. Visit the URL: http://<device-ip>/hp/device/this.loader
3. Click PaperCut.
4. Click Show application log.
5. Copy this into a text file.
6. Send us the above log file along with the following information:
   • Approximate date/time you performed the test.
   • Description of the problem, any errors that occurred, etc.
   • Details of the test, including at least the username.
   • Description of steps to reproduce the problem.

See also

• Reporting Problems
• HowToObainLogsFromHpFutureSmart