PaperCut has special debug options which causes PaperCut to produce a more verbose level of detal in the log files. The log allows our developers to inspect the internal workings of the PaperCut application and pinpoint the cause of problems. Enabling debug logging is only usually required or requested by the PaperCut Support team.
Please note: for support on Brother, Epson, OKI (sXP2 devices), RISO, Sindoh embedded devices, you would need to contact the manufacturer directly for help as these are created via our third party certification process and not made by PaperCut directly.
If you’re ever in any doubt as a PaperCut MF customer to where you should go first for support with a embedded device, speak to your PaperCut Authorised Reseller for assistance as your first port of call.
This release contains an updated Java version which no longer supports 32-bit workstations. If you have any 32-bit users launching the User Client or Release Station from a network share, see this Knowledge Base article for more information.