KB Home | Debug output from the Active Directory provider
If requested by support please follow the instructions below to gather debug output from the Active Directory user provider (the component of PaperCut that retrieves information from Active Directory).
To get debug output:
1. Open a command prompt on the server running PaperCut. e.g. Start→Run and enter cmd.exe.
2. Change to directory containing UserDirAD.exe. e.g.:
cd “C:\Program Files\PaperCut NG\server\bin\win”
3. Run one of the following commands (as requested by support)
4. Wait until the UserDirAD.exe process exits - use Task Manager to view the process list. It may take a few minutes to run on large networks.
Note: if the files are large, please place in a zip or equivalent archive before sending.
This release contains an updated Java version which no longer supports 32-bit workstations. If you have any 32-bit users launching the User Client or Release Station from a network share, see this Knowledge Base article for more information.