End User Support and Resources

Need help with printing or scanning? You might be trying to get connected to a printer, add credit to your account, or wrestling with print settings like tray selection. Let us help you get back on track.

PaperCut is a print management software designed to reduce printing costs and promote sustainability. It offers a range of features that benefit both organizations and end users, making printing more efficient, cost-effective, and environmentally friendly.

How do I get support?

PaperCut is designed to simplify the print process but stuff happens. Whether the printer is jammed, you can’t find the link to log in, or a gremlin ate your print job your local IT department is your go-to resource for support.

They can assist with:

• Logging in to PaperCut
• Recovering or resetting your username or password
• Getting a refund
• Installing the PaperCut software
• Connecting to printers
• Tracking down a missing print job
• Troubleshooting any kind of printing problem

That being said, we also have a some resources on our website geared towards the everyday people using our software, which we’ve included below.

PaperCut NG & MF Topics

Your experience with PaperCut is going to be different depending on which PaperCut product your organization has implemented. These our the end-user topics for our on-premise solutions, PaperCut NG and MF.

• I’m a Student - How do I log in?
• How do I redeem my top-up card or add credit?
• I’m a student - How do I get a refund for my failed print job?
• How to Uninstall the PaperCut User Client
• Using Print Deploy
• Submit a Web Print job
• End user help for Mobility Print

PaperCut Pocket & Hive Topics

Your experience with PaperCut is going to be different depending on which PaperCut product your organization has implemented. These our the end-user topics for our Cloud-based solutions, PaperCut Pocket and Hive

• Getting started with Pocket and Hive - an end users guide

• Choosing the Best Driver for PaperCut Pocket and Hive

• PaperCut Pocket and Hive Printing Tips for Users

• Set up a new computer or mobile phone

• “Printing for iOS is currently not set up, contact your administrator if you want to print from your iPhone” error message

   

Can I get help from PaperCut directly?

Not exactly… Unlike Facebook or eBay, PaperCut isn’t one website that users can log into. Instead it’s software that we sell to organizations around the world, who implement it the way they want.

That means we don’t have any backdoor access, so we can’t reset your password, and we’re not the people to talk to for a refund. Help generally is going to come from your IT department or school administration.