PaperCut Pocket and Hive Printing Tips for Users

AVAILABLE TO CUSTOMERS ON:

Welcome to PaperCut Pocket. We’re so glad you’re here. PaperCut Pocket is quite new and we’re busy building out some guides and FAQs to help you print better.

I can’t print from my mobile phone

If you are trying to print from your mobile phone and the document is not showing up in the PaperCut app.

Ensure that you are on the same network as the printer you are trying to print from. If you are on the same WiFi network and are still having issues please reach out to us for help.

I can’t view my invitation instructions to download the computer app or connect to my mobile app

The invitation email that you’ve received from your administrator is highly likely to be older than a year. We recommend asking for a new invite from your administrator.

Have a question?

Let us know! We love chatting about what’s going on under the hood. Feel free to leave a comment below or visit our Support Portal for further assistance.

For more information about PaperCut Pocket and Hive, check out the PaperCut Pocket and Hive Help Center.