Capturing Spool Files for Mobility Print

The steps below describe how to capture spool files as it passes through Mobility Print. These steps can be used on a Server running Mobility Print with Windows Server, Linux, and MacOS.

1. Recreate the issue by printing a document via Mobility Print that demonstrates the problem.
2. On the Mobility Print server, navigate to where Mobility Print is installed [app-path]/PaperCut Mobility Print/data/spool and locate the three files are generated for print each job:
  • job content in PDL (*.pdl)
  • print job options/instructions (*.ticket.toml)
  • printing state for the job (*.info.toml)
NOTE: These files will remain available for up to one hour after the print was submitted.
3. Zip the whole folder.
4. Send this to support along with a copy of the Mobility Print logs so that we can see a full picture of the issue (click in the top right of the Mobility Print admin interface, then select Download Logs.)

Note the following information:

  • Date/time the problem occurred
  • IP address of the Mobility Print Server
  • IP address of the device you are printing from
  • Username
  • Name of any printed documents

For more information about Mobility Print, check out the Mobility Print Help Center.


Categories: Troubleshooting Articles, Mobility Print, Print Jobs

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