KB Home | Capturing Spool Files for Mobility Print
The steps below describe how to capture spool files as it passes through Mobility Print. These steps can be used on a Server running Mobility Print with Windows Server, Linux, and MacOS.
1. Recreate the issue by printing a document via Mobility Print that demonstrates the problem.
2. On the Mobility Print server, navigate to where Mobility Print is installed [app-path]/PaperCut Mobility Print/data/spool and locate the three files are generated for print each job:
job content in PDL (*.pdl)
print job options/instructions (*.ticket.toml)
printing state for the job (*.info.toml)
NOTE: These files will remain available for up to one hour after the print was submitted.
3. Zip the whole folder.
4. Send this to support along with a copy of the Mobility Print logs so that we can see a full picture of the issue (click in the top right of the Mobility Print admin interface, then select Download Logs.)
This release contains an updated Java version which no longer supports 32-bit workstations. If you have any 32-bit users launching the User Client or Release Station from a network share, see this Knowledge Base article for more information.