PaperCut's Upgrade Policy

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July 18, 2017, at 09:13 AM by Nick - Update to move from reference to version 13 to version 17 - bringing it up to date
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** Minor point releases within a version are free (e.g. version 13.0 to 13.1 to 13.2)
to:
** Minor point releases within a version are free (e.g. version 17.0 to 17.1 to 17.2)
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** For customers without current upgrade assurance, a small upgrade fee may apply for ''major'' releases (e.g. 12.x to 13.0).  This is typically around 25% to 30% of the purchase price.  You can review upgrade pricing or get a quote or place an order here: [[https://www.papercut.com/pricing/education/upgrade/ | price pages]].
to:
** For customers without current upgrade assurance, a small upgrade fee may apply for ''major'' releases (e.g. 16.x to 17.0).  This is typically around 25% to 30% of the purchase price.  You can review upgrade pricing or get a quote or place an order here: [[https://www.papercut.com/pricing/education/upgrade/ | price pages]].
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Q: I'm a premium upgrade assurance (and support) customer, am I eligible to upgrade to PaperCut version 13?

A: All customers with current [[https://www.papercut.com/support/premium-upgrade-assurance/ | Premium Upgrade Assurance]], or customers whom purchased the [[https://www.papercut.com/support/implementation_pack/ | Implementation Pack]] within the last 12 months can upgrade immediately.  You can tell if your premium support is current by checking the "Software updates available until" field in the "About" page.  If your premium support is still valid, then your existing license will also work with version 13.
to:
Q: I'm a premium upgrade assurance (and support) customer, am I eligible to upgrade to PaperCut version 17?

A: All customers with current [[https://www.papercut.com/support/premium-upgrade-assurance/ | Premium Upgrade Assurance]], or customers whom purchased the [[https://www.papercut.com/support/implementation_pack/ | Implementation Pack]] within the last 12 months can upgrade immediately.  You can tell if your premium support is current by checking the "Software updates available until" field in the "About" page.  If your premium support is still valid, then your existing license will also work with version 17.
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Q: I purchased version 12 just before the release of version 13.  Can I upgrade?

A: If you purchased a PaperCut license within 3 months of major release then you are eligible to run this new version.  You can check the date your license was issued in the "Issued On" field in the "About" page.  If you purchased a version 11 license on or after October 17th 2011 you are eligible to run version 11, and your license will automatically work with any version 13 release.
to:
Q: I purchased version 16 just before the release of version 17.  Can I upgrade?

A: If you purchased a PaperCut license within 3 months of major release then you are eligible to run this new version.  You can check the date your license was issued in the "Issued On" field in the "About" page.  If you purchased a version 16.X license within 3 months prior to the date of the release of 17.0  you are eligible to run version 17.0, and your license will automatically work with any version 17 release.
May 31, 2013, at 12:42 AM by 203.12.22.88 -
Changed line 9 from:
** Minor point releases within a version are free (e.g. version 12.0 to 13.0 to 13.2)
to:
** Minor point releases within a version are free (e.g. version 13.0 to 13.1 to 13.2)
May 31, 2013, at 12:41 AM by 203.12.22.88 -
Changed line 9 from:
** Minor point releases within a version are free (e.g. version 11.0 to 11.1 to 11.2)
to:
** Minor point releases within a version are free (e.g. version 12.0 to 13.0 to 13.2)
Changed line 11 from:
** For customers without current upgrade assurance, a small upgrade fee may apply for ''major'' releases (e.g. 11.x to 12.0).  This is typically around 25% to 30% of the purchase price.  You can review upgrade pricing or get a quote or place an order here: [[https://www.papercut.com/pricing/education/upgrade/ | price pages]].
to:
** For customers without current upgrade assurance, a small upgrade fee may apply for ''major'' releases (e.g. 12.x to 13.0).  This is typically around 25% to 30% of the purchase price.  You can review upgrade pricing or get a quote or place an order here: [[https://www.papercut.com/pricing/education/upgrade/ | price pages]].
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Q: I'm a premium upgrade assurance (and support) customer, am I eligible to upgrade to PaperCut version 12?

A: All customers with current [[https://www.papercut.com/support/premium-upgrade-assurance/ | Premium Upgrade Assurance]], or customers whom purchased the [[https://www.papercut.com/support/implementation_pack/ | Implementation Pack]] within the last 12 months can upgrade immediately.  You can tell if your premium support is current by checking the "Software updates available until" field in the "About" page.  If your premium support is still valid, then your existing license will also work with version 12.
to:
Q: I'm a premium upgrade assurance (and support) customer, am I eligible to upgrade to PaperCut version 13?

A: All customers with current [[https://www.papercut.com/support/premium-upgrade-assurance/ | Premium Upgrade Assurance]], or customers whom purchased the [[https://www.papercut.com/support/implementation_pack/ | Implementation Pack]] within the last 12 months can upgrade immediately.  You can tell if your premium support is current by checking the "Software updates available until" field in the "About" page.  If your premium support is still valid, then your existing license will also work with version 13.
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Q: I purchased version 11 just before the release of version 12.  Can I upgrade?

A: If you purchased a PaperCut license within 3 months of major release then you are eligible to run this new version.  You can check the date your license was issued in the "Issued On" field in the "About" page.  If you purchased a version 11 license on or after October 17th 2011 you are eligible to run version 11, and your license will automatically work with any version 12 release.
to:
Q: I purchased version 12 just before the release of version 13.  Can I upgrade?

A: If you purchased a PaperCut license within 3 months of major release then you are eligible to run this new version.  You can check the date your license was issued in the "Issued On" field in the "About" page.  If you purchased a version 11 license on or after October 17th 2011 you are eligible to run version 11, and your license will automatically work with any version 13 release.
Changed lines 36-37 from:
A: We aim to issue one major release a year with a target date in the December to January period and have conformed to this goal for the past 4 years.  As like all software applications, development schedules may change over time and hence future release dates may vary.
to:
A: We have a release often policy. We aim to issue one major release a year with a target date in the December to January period and have conformed to this goal for the past 4 years.  As like all software applications, development schedules may change over time and hence future release dates may vary.
January 09, 2013, at 01:38 AM by rick - clarify that pay for major upgrades doesn't apply to PUA customers
Changed line 11 from:
** A small upgrade fee will apply for ''major'' releases (e.g. 11.x to 12.0).  This is typically around 25% to 30% of the purchase price.
to:
** For customers without current upgrade assurance, a small upgrade fee may apply for ''major'' releases (e.g. 11.x to 12.0).  This is typically around 25% to 30% of the purchase price.  You can review upgrade pricing or get a quote or place an order here: [[https://www.papercut.com/pricing/education/upgrade/ | price pages]].
Changed lines 14-15 from:
->For customers without current upgrade assurance, the upgrade price for major upgrades is always listed on our website.  Full details can be found on the [[https://www.papercut.com/pricing/education/upgrade/ | price pages]]. An upgraded license can quickly be purchased online.
to:
 
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[-keywords: assurance, upgrade costs, upgrades, maintenance-]
to:
[-keywords: assurance, upgrade costs, upgrades, maintenance-]
April 02, 2012, at 12:06 PM by 50.53.13.121 -
Changed line 9 from:
** Minor point releases within a version are free (e.g. version 10.0 to 10.1 to 10.2)
to:
** Minor point releases within a version are free (e.g. version 11.0 to 11.1 to 11.2)
Changed line 11 from:
** A small upgrade fee will apply for ''major'' releases (e.g. 10.x to 11.0).  This is typically around 25% to 30% of the purchase price.
to:
** A small upgrade fee will apply for ''major'' releases (e.g. 11.x to 12.0).  This is typically around 25% to 30% of the purchase price.
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Q: I'm a premium upgrade assurance (and support) customer, am I eligible to upgrade to PaperCut version 11?

A: All customers with current [[https://www.papercut.com/support/premium-upgrade-assurance/ | Premium Upgrade Assurance]], or customers whom purchased the [[https://www.papercut.com/support/implementation_pack/ | Implementation Pack]] within the last 12 months can upgrade immediately.  You can tell if your premium support is current by checking the "Software updates available until" field in the "About" page.  If your premium support is still valid, then your existing license will also work with version 11.
to:
Q: I'm a premium upgrade assurance (and support) customer, am I eligible to upgrade to PaperCut version 12?

A: All customers with current [[https://www.papercut.com/support/premium-upgrade-assurance/ | Premium Upgrade Assurance]], or customers whom purchased the [[https://www.papercut.com/support/implementation_pack/ | Implementation Pack]] within the last 12 months can upgrade immediately.  You can tell if your premium support is current by checking the "Software updates available until" field in the "About" page.  If your premium support is still valid, then your existing license will also work with version 12.
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Q: I purchased version 10 just before the release of version 11.  Can I upgrade?

A: If you purchased a PaperCut license within 3 months of major release then you are eligible to run this new version.  You can check the date your license was issued in the "Issued On" field in the "About" page.  If you purchased a version 10 license on or after October 17th 2010 you are eligible to run version 11, and your license will automatically work with any version 11 release.
to:
Q: I purchased version 11 just before the release of version 12.  Can I upgrade?

A: If you purchased a PaperCut license within 3 months of major release then you are eligible to run this new version.  You can check the date your license was issued in the "Issued On" field in the "About" page.  If you purchased a version 11 license on or after October 17th 2011 you are eligible to run version 11, and your license will automatically work with any version 12 release.
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** Upgrades are always optional and older versions are fully supported ([[EndOfLifePolicy | see policy]]).
to:
** Upgrades are always optional and older versions are fully supported ([[EndOfLifePolicy | more information]]).
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->For customers without current upgrade assurance, the upgrade price for major upgrades is always listed on our website.  Full details can be found on the [[https://www.papercut.com/pricing/education/upgrade/ | price pages]].
to:
->For customers without current upgrade assurance, the upgrade price for major upgrades is always listed on our website.  Full details can be found on the [[https://www.papercut.com/pricing/education/upgrade/ | price pages]]. An upgraded license can quickly be purchased online.
Changed lines 27-28 from:
A: If Premium Upgrade Assurances lapses you'll revert back to the standard upgrade policy (see above).  The software as currently installed will continue to work.  You will however need to pay an upgrade any future major upgrades.  Support services also we be limited to the standard level.  If you have accidentally let your Premium Upgrade Assurances laps please contact PaperCut and we'll discuss options to get you back on the program.
to:
A: If Premium Upgrade Assurances lapses you'll revert back to the standard upgrade policy (see above).  The software as currently installed will continue to work.  You will however need to pay an upgrade to install any future upgrades.  Support services also we be limited to the standard level.  If you have accidentally let your Premium Upgrade Assurances laps please contact PaperCut and we'll discuss options to get you back on the program.
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to:
Q: What happens if I don't renew my Premium Upgrade Assurance?

A: If Premium Upgrade Assurances lapses you'll revert back to the standard upgrade policy (see above).  The software as currently installed will continue to work.  You will however need to pay an upgrade any future major upgrades.  Support services also we be limited to the standard level.  If you have accidentally let your Premium Upgrade Assurances laps please contact PaperCut and we'll discuss options to get you back on the program.

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[-keywords: assurance, upgrade, maintenance-]
to:
[-keywords: assurance, upgrade costs, upgrades, maintenance-]
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---
to:
----
Added line 10:
** Current [[https://www.papercut.com/support/premium-upgrade-assurance/ | Premium Upgrade Assurance and Support]] customers will always receive free upgrades.  We are committed to ensuring our annual upgrade assurance fee sits at, or below the industry standard of 20% of the license price per year.
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** Current [[https://www.papercut.com/support/premium-upgrade-assurance/ | Premium Upgrade Assurance and Support]] customers will always receive free upgrades.  We are committed to ensuring our annual upgrade assurance fee sits at, or below the industry standard of 20% of the license price per year.
to:
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---
[-keywords: assurance, upgrade, maintenance-]
January 19, 2011, at 09:10 AM by matt - Fix up links
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->For customers without current upgrade assurance, the upgrade price for major upgrades is always listed on our website.  Full details can be found on the [[/pricing/education/upgrade/|price pages]].
to:
->For customers without current upgrade assurance, the upgrade price for major upgrades is always listed on our website.  Full details can be found on the [[https://www.papercut.com/pricing/education/upgrade/ | price pages]].
January 19, 2011, at 09:08 AM by matt - Fix up links
Changed lines 12-15 from:
** Current [[https://www.papercut.com/support/premium/ | Premium Upgrade Assurance and Support]] customers will always receive free upgrades.  We are committed to ensuring our annual upgrade assurance fee sits at, or below the industry standard of 20% of the license price per year.

->For customers without current upgrade assurance, the upgrade price for major upgrades is always listed on our website.  Full details can be found on the appropriate product price page (e.g. [[https://www.papercut.com/products/ng/upgrade_price/|NG]] and [[https://www.papercut.com/products/chargeback/upgrade_price/|ChargeBack]])
to:
** Current [[https://www.papercut.com/support/premium-upgrade-assurance/ | Premium Upgrade Assurance and Support]] customers will always receive free upgrades.  We are committed to ensuring our annual upgrade assurance fee sits at, or below the industry standard of 20% of the license price per year.

->For customers without current upgrade assurance, the upgrade price for major upgrades is always listed on our website.  Full details can be found on the [[/pricing/education/upgrade/|price pages]].
Changed lines 21-22 from:
A: All customers with current [[https://www.papercut.com/support/premium/ | Premium Upgrade Assurance]], or customers whom purchased the [[https://www.papercut.com/support/implementation_pack/ | Implementation Pack]] within the last 12 months can upgrade immediately.  You can tell if your premium support is current by checking the "Software updates available until" field in the "About" page.  If your premium support is still valid, then your existing license will also work with version 11.
to:
A: All customers with current [[https://www.papercut.com/support/premium-upgrade-assurance/ | Premium Upgrade Assurance]], or customers whom purchased the [[https://www.papercut.com/support/implementation_pack/ | Implementation Pack]] within the last 12 months can upgrade immediately.  You can tell if your premium support is current by checking the "Software updates available until" field in the "About" page.  If your premium support is still valid, then your existing license will also work with version 11.
Changed lines 42-43 from:
--->[[https://www.papercut.com/products/ng/release_history/ | PaperCut NG Release History]]
to:
--->[[https://www.papercut.com/release-history/ | PaperCut Release History]]
January 19, 2011, at 05:51 AM by 202.129.124.120 -
Changed lines 19-22 from:
Q: I'm a premium upgrade assurance (and support) customer, am I eligible to upgrade to PaperCut version 10?

A: All customers with current [[https://www.papercut.com/support/premium/ | Premium Upgrade Assurance]], or customers whom purchased the [[https://www.papercut.com/support/implementation_pack/ | Implementation Pack]] within the last 12 months can upgrade immediately.  You can tell if your premium support is current by checking the "Software updates available until" field in the "About" page.  If your premium support is still valid, then your existing license will also work with version 10.
to:
Q: I'm a premium upgrade assurance (and support) customer, am I eligible to upgrade to PaperCut version 11?

A: All customers with current [[https://www.papercut.com/support/premium/ | Premium Upgrade Assurance]], or customers whom purchased the [[https://www.papercut.com/support/implementation_pack/ | Implementation Pack]] within the last 12 months can upgrade immediately.  You can tell if your premium support is current by checking the "Software updates available until" field in the "About" page.  If your premium support is still valid, then your existing license will also work with version 11.
Changed lines 26-29 from:
Q: I purchased version 9 just before the release of version 10.  Can I upgrade?

A: If you purchased a PaperCut license within 3 months of major release then you are eligible to run this new version.  You can check the date your license was issued in the "Issued On" field in the "About" page.  If you purchased a version 9 license on or after September 28th 2009 are eligible to run version 10, and your license will automatically work with any version 10 release.  (For the version 10 release we extended the usual 3 month grace period to 4 months due to the later than normal release date.)
to:
Q: I purchased version 10 just before the release of version 11.  Can I upgrade?

A: If you purchased a PaperCut license within 3 months of major release then you are eligible to run this new version.  You can check the date your license was issued in the "Issued On" field in the "About" page.  If you purchased a version 10 license on or after October 17th 2010 you are eligible to run version 11, and your license will automatically work with any version 11 release.
Changed lines 43-44 from:
--->[[https://www.papercut.com/products/chargeback/release_history/ | PaperCut ChargeBack Release History]]
to:
Changed line 10 from:
** A small upgrade fee will apply for ''major'' releases (e.g. 9.x to 10.0).  This is typically around 25% to 30% of the purchase price.
to:
** A small upgrade fee will apply for ''major'' releases (e.g. 10.x to 11.0).  This is typically around 25% to 30% of the purchase price.
Changed lines 9-10 from:
** Minor point releases within a version are free (e.g. version 9.0 to 9.1 to 9.2)
** A small upgrade fee will apply for ''major'' releases (e.g. 8.X to 9.0).  This is typically around 25% to 30% of the purchase price.
to:
** Minor point releases within a version are free (e.g. version 10.0 to 10.1 to 10.2)
** A small upgrade fee will apply for ''major'' releases (e.g. 9.x to 10.0).  This is typically around 25% to 30% of the purchase price.
Changed lines 19-22 from:
Q: I'm a premium upgrade assurance (and support) customer, am I eligible to upgrade to PaperCut version 9?

A: All customers with current [[https://www.papercut.com/support/premium/ | Premium Upgrade Assurance]], or customers whom purchased the [[https://www.papercut.com/support/implementation_pack/ | Implementation Pack]] within the last 12 months can upgrade immediately.  You can tell if your premium support is current by checking the "Software updates available until" field in the "About" page.  If your premium support is still valid, then your existing license will also work with version 9.
to:
Q: I'm a premium upgrade assurance (and support) customer, am I eligible to upgrade to PaperCut version 10?

A: All customers with current [[https://www.papercut.com/support/premium/ | Premium Upgrade Assurance]], or customers whom purchased the [[https://www.papercut.com/support/implementation_pack/ | Implementation Pack]] within the last 12 months can upgrade immediately.  You can tell if your premium support is current by checking the "Software updates available until" field in the "About" page.  If your premium support is still valid, then your existing license will also work with version 10.
Changed lines 26-29 from:
Q: I purchased version 8 just before the release of version 9.  Can I upgrade?

A: If you purchased a PaperCut license within 3 months of major release then you are eligible to run this new version.  You can check the date your license was issued in the "Issued On" field in the "About" page.  If you purchased a version 8 license between October and December 2008 you are eligible to run version 9, and your license will automatically work with any version 9 release.
to:
Q: I purchased version 9 just before the release of version 10.  Can I upgrade?

A: If you purchased a PaperCut license within 3 months of major release then you are eligible to run this new version.  You can check the date your license was issued in the "Issued On" field in the "About" page.  If you purchased a version 9 license on or after September 28th 2009 are eligible to run version 10, and your license will automatically work with any version 10 release.  (For the version 10 release we extended the usual 3 month grace period to 4 months due to the later than normal release date.)
Changed lines 12-13 from:
** Current [[https://www.papercut.com/support/premium/ | Premium Upgrade Assurance and Support]] customers will always receive free upgrades.  We are commited to ensuring our annual upgrade assurance fee sits at, or below the industry standard of 20% of the license price per year.
to:
** Current [[https://www.papercut.com/support/premium/ | Premium Upgrade Assurance and Support]] customers will always receive free upgrades.  We are committed to ensuring our annual upgrade assurance fee sits at, or below the industry standard of 20% of the license price per year.
Changed lines 12-13 from:
** Current [[https://www.papercut.com/support/premium/ | Premium Support]] customers will always receive free upgrades.
to:
** Current [[https://www.papercut.com/support/premium/ | Premium Upgrade Assurance and Support]] customers will always receive free upgrades.  We are commited to ensuring our annual upgrade assurance fee sits at, or below the industry standard of 20% of the license price per year.
Changed lines 32-33 from:
Q: How often to major updates come out?
to:
Q: How often do major updates come out?
Changed lines 32-35 from:
to:
Q: How often to major updates come out?

A: We aim to issue one major release a year with a target date in the December to January period and have conformed to this goal for the past 4 years.  As like all software applications, development schedules may change over time and hence future release dates may vary.

Changed lines 26-27 from:
Q: I purchased version 8 recently, am I eligible to upgrade to version 9?
to:
Q: I purchased version 8 just before the release of version 9.  Can I upgrade?
Changed line 44 from:
** You find the new features useful and a worthwhile.  PaperCut Quota users should also consider PaperCut NG as an upgrade option. PaperCut Quota has reached its end of support life you can read about it [[https://www.papercut.com/products/quota/| here]].
to:
** You find the new features useful and a worthwhile.  PaperCut Quota users should also consider PaperCut NG as an upgrade option. PaperCut Quota has reached its end-of-life you can read about it [[https://www.papercut.com/products/quota/| here]].
Changed line 44 from:
** You find the new features useful and a worthwhile.  PaperCut Quota users should also consider PaperCut NG as an upgrade option.
to:
** You find the new features useful and a worthwhile.  PaperCut Quota users should also consider PaperCut NG as an upgrade option. PaperCut Quota has reached its end of support life you can read about it [[https://www.papercut.com/products/quota/| here]].
Changed lines 9-10 from:
** Minor point releases within a version are free (e.g. version 8.0 to 8.1 to 8.2)
** A small upgrade fee will apply for ''major'' releases (e.g. 7.X to 8.0).  This is typically around 25% to 30% of the purchase price.
to:
** Minor point releases within a version are free (e.g. version 9.0 to 9.1 to 9.2)
** A small upgrade fee will apply for ''major'' releases (e.g. 8.X to 9.0).  This is typically around 25% to 30% of the purchase price.
Changed lines 14-15 from:
->For customers without current upgrade assurance, the upgrade price for major upgrades is usually between 20% and 30% of the new license price.  Full details can be found on the appropriate product price page (e.g. [[https://www.papercut.com/products/ng/upgrade_price/|NG]] and [[https://www.papercut.com/products/chargeback/upgrade_price/|ChargeBack]])
to:
->For customers without current upgrade assurance, the upgrade price for major upgrades is always listed on our website.  Full details can be found on the appropriate product price page (e.g. [[https://www.papercut.com/products/ng/upgrade_price/|NG]] and [[https://www.papercut.com/products/chargeback/upgrade_price/|ChargeBack]])
Changed lines 14-15 from:
->The prices to upgrade from PaperCut Quota to PaperCut NG are listed [[https://www.papercut.com/products/quota/|here]].
to:
->For customers without current upgrade assurance, the upgrade price for major upgrades is usually between 20% and 30% of the new license price.  Full details can be found on the appropriate product price page (e.g. [[https://www.papercut.com/products/ng/upgrade_price/|NG]] and [[https://www.papercut.com/products/chargeback/upgrade_price/|ChargeBack]])
Changed lines 21-22 from:
A: All customers with current [[https://www.papercut.com/support/premium/ | Premium Upgrade Assurance]], or customers whom purchased the [[https://www.papercut.com/support/implementation_pack/ | Implementation Pack]] can upgrade immediately.  You can tell if your premium support is current by checking the "Software updates available until" field in the "About" page.  If your premium support is still valid, then your existing license will also work with version 9.
to:
A: All customers with current [[https://www.papercut.com/support/premium/ | Premium Upgrade Assurance]], or customers whom purchased the [[https://www.papercut.com/support/implementation_pack/ | Implementation Pack]] within the last 12 months can upgrade immediately.  You can tell if your premium support is current by checking the "Software updates available until" field in the "About" page.  If your premium support is still valid, then your existing license will also work with version 9.
Changed lines 19-22 from:
Q: I'm a premium support customer, am I eligible to upgrade to PaperCut version 9?

A: All customers with current [[https://www.papercut.com/support/premium/ | Premium Support]], or customers whom purchased the [[https://www.papercut.com/support/implementation_pack/ | Implementation Pack]] can upgrade immediately.  You can tell if your premium support is current by checking the "Software updates available until" field in the "About" page.  If your premium support is still valid, then your existing license will also work with version 9.
to:
Q: I'm a premium upgrade assurance (and support) customer, am I eligible to upgrade to PaperCut version 9?

A: All customers with current [[https://www.papercut.com/support/premium/ | Premium Upgrade Assurance]], or customers whom purchased the [[https://www.papercut.com/support/implementation_pack/ | Implementation Pack]] can upgrade immediately.  You can tell if your premium support is current by checking the "Software updates available until" field in the "About" page.  If your premium support is still valid, then your existing license will also work with version 9.
Changed lines 19-22 from:
Q: I'm a premium support customer, am I eligible to upgrade to PaperCut version 8?

A: All customers with current [[https://www.papercut.com/support/premium/ | Premium Support]], or customers whom purchased the [[https://www.papercut.com/support/implementation_pack/ | Implementation Pack]] can upgrade immediately.  You can tell if your premium support is current by checking the "Software updates available until" field in the "About" page.  If your premium support is still valid, then your existing license will also work with version 8.
to:
Q: I'm a premium support customer, am I eligible to upgrade to PaperCut version 9?

A: All customers with current [[https://www.papercut.com/support/premium/ | Premium Support]], or customers whom purchased the [[https://www.papercut.com/support/implementation_pack/ | Implementation Pack]] can upgrade immediately.  You can tell if your premium support is current by checking the "Software updates available until" field in the "About" page.  If your premium support is still valid, then your existing license will also work with version 9.
Changed lines 47-48 from:
->We'd also like to point out that money raised from upgrades goes back into product development and new features.
to:
->We'd also like to point out that money raised from upgrades goes back into product development and new features.  Also once you have upgraded, you'll automatically gain access to all future point release updates in that given version.
Changed lines 28-29 from:
A: If you purchased a PaperCut license within 3 months of major release then you are eligible to run this new version.  You can check the date your license was issued in the "Issued On" field in the "About" page.  If you purchased a version 8 license between the the 22nd of September and the 22th of December 2008 you are eligible to run version 9, and your license will automatically work with any version 9 release.
to:
A: If you purchased a PaperCut license within 3 months of major release then you are eligible to run this new version.  You can check the date your license was issued in the "Issued On" field in the "About" page.  If you purchased a version 8 license between October and December 2008 you are eligible to run version 9, and your license will automatically work with any version 9 release.
Changed lines 26-29 from:
Q: I purchased version 7 recently, am I eligible to upgrade to version 8?

A: If you purchased a PaperCut license within 3 months of major release then you are eligible to run this new version.  You can check the date your license was issued in the "Issued On" field in the "About" page.  If you purchased a version 7 license between the the 12th of September and the 12th of December 2007 you are eligible to run version 8, and your license will automatically work with any version 8 release.
to:
Q: I purchased version 8 recently, am I eligible to upgrade to version 9?

A: If you purchased a PaperCut license within 3 months of major release then you are eligible to run this new version.  You can check the date your license was issued in the "Issued On" field in the "About" page.  If you purchased a version 8 license between the the 22nd of September and the 22th of December 2008 you are eligible to run version 9, and your license will automatically work with any version 9 release.
September 24, 2008, at 08:14 AM by 218.214.136.161 -
Changed lines 39-42 from:
--->https://www.papercut.com/products/ng/release_history/ (PaperCut NG)
--->https://www.papercut.com/products/quota/release_history/ (PaperCut Quota)
--->https://www.papercut.com/products/chargeback/release_history/ (PaperCut ChargeBack)

to:
--->[[https://www.papercut.com/products/ng/release_history/ | PaperCut NG Release History]]
--->[[https://www.papercut.com/products/chargeback/release_history/ | PaperCut ChargeBack Release History]]
Changed lines 51-52 from:
A: The [[https://www.papercut.com/kb/ |Knowledge Base]] details the upgrade process:
to:
A: The upgrade process is described at the links below:
Deleted line 53:
** [[UpgradingQuota |Upgrading PaperCut Quota]]
Deleted line 57:
----
August 04, 2008, at 04:26 AM by 218.214.136.161 -
Changed lines 14-15 from:
->The prices to change from PaperCut Quota to PaperCut NG are listed [[https://www.papercut.com/products/quota/|here]]. When changing over to a different product (e.g. PaperCut Quota to PaperCut NG), you will receive full credit for the license you already have.  In other words, the cost is simply the difference between the two products, as long as they are of the same version (e.g. if you are changing over from PaperCut Quota 6 to PaperCut NG 6).  If the version numbers are different (e.g. you have PaperCut Quota 5 and would like to change over to PaperCut NG 6), first apply the upgrade fee for the version you have, then the cost to change over.
to:
->The prices to upgrade from PaperCut Quota to PaperCut NG are listed [[https://www.papercut.com/products/quota/|here]].
August 04, 2008, at 04:24 AM by 218.214.136.161 -
Changed lines 14-15 from:
->When changing over to a different product (e.g. PaperCut Quota to PaperCut NG), you will receive full credit for the license you already have.  In other words, the cost is simply the difference between the two products, as long as they are of the same version (e.g. if you are changing over from PaperCut Quota 6 to PaperCut NG 6).  If the version numbers are different (e.g. you have PaperCut Quota 5 and would like to change over to PaperCut NG 6), first apply the upgrade fee for the version you have, then the cost to change over.
to:
->The prices to change from PaperCut Quota to PaperCut NG are listed [[https://www.papercut.com/products/quota/|here]]. When changing over to a different product (e.g. PaperCut Quota to PaperCut NG), you will receive full credit for the license you already have.  In other words, the cost is simply the difference between the two products, as long as they are of the same version (e.g. if you are changing over from PaperCut Quota 6 to PaperCut NG 6).  If the version numbers are different (e.g. you have PaperCut Quota 5 and would like to change over to PaperCut NG 6), first apply the upgrade fee for the version you have, then the cost to change over.
Changed lines 9-10 from:
** Minor point releases within a version are free (e.g. version 7.0 to 7.1)
** A small upgrade fee will apply for ''major'' releases (e.g. 6.X to 7.0).  This is typically around 25% to 30% of the purchase price.
to:
** Minor point releases within a version are free (e.g. version 8.0 to 8.1 to 8.2)
** A small upgrade fee will apply for ''major'' releases (e.g. 7.X to 8.0).  This is typically around 25% to 30% of the purchase price.
Changed lines 21-22 from:
A: All customers with current [[https://www.papercut.com/support/premium/ | Premium Support]] customers can upgrade immediately.  You can tell if your premium support is current by checking the "Software updates available until" field in the "About" page.  If your premium support is still valid, then the your existing license will allow you to upgrade to version 8.
to:
A: All customers with current [[https://www.papercut.com/support/premium/ | Premium Support]], or customers whom purchased the [[https://www.papercut.com/support/implementation_pack/ | Implementation Pack]] can upgrade immediately.  You can tell if your premium support is current by checking the "Software updates available until" field in the "About" page.  If your premium support is still valid, then your existing license will also work with version 8.
Changed lines 26-29 from:
Q: I purchased recently PaperCut 7 recently, am I eligible to upgrade to PaperCut version 8?

A: If you purchased a PaperCut license within 3 months of major release then you are eligible to run this new version.  You can check the date your license was issued in the "Issued On" field in the "About" page.  If you purchased a version 7 license between the the 12th of September and the 12th of December 2007 you are eligible to run version 8, and your license will automatically work with PaperCut version 8.
to:
Q: I purchased version 7 recently, am I eligible to upgrade to version 8?

A: If you purchased a PaperCut license within 3 months of major release then you are eligible to run this new version.  You can check the date your license was issued in the "Issued On" field in the "About" page.  If you purchased a version 7 license between the the 12th of September and the 12th of December 2007 you are eligible to run version 8, and your license will automatically work with any version 8 release.
Changed line 11 from:
** Customers who purchase within three (3) months of a major release receive a free upgrade.
to:
** Customers who purchase within three (3) months of a major release receive a free upgrade (see [[#eligible | below]]).
Added lines 18-32:
[[#eligible]]
Q: I'm a premium support customer, am I eligible to upgrade to PaperCut version 8?

A: All customers with current [[https://www.papercut.com/support/premium/ | Premium Support]] customers can upgrade immediately.  You can tell if your premium support is current by checking the "Software updates available until" field in the "About" page.  If your premium support is still valid, then the your existing license will allow you to upgrade to version 8.

If you have any questions about your eligibility for upgrades, please [[https://www.papercut.com/contact/ | email us at sales]].


Q: I purchased recently PaperCut 7 recently, am I eligible to upgrade to PaperCut version 8?

A: If you purchased a PaperCut license within 3 months of major release then you are eligible to run this new version.  You can check the date your license was issued in the "Issued On" field in the "About" page.  If you purchased a version 7 license between the the 12th of September and the 12th of December 2007 you are eligible to run version 8, and your license will automatically work with PaperCut version 8.

If you have any questions about your eligibility for upgrades, please [[https://www.papercut.com/contact/ | email us at sales]].

Changed line 8 from:
** There are no annual fees.
to:
** There are no mandatory annual fees.
Changed lines 12-13 from:
** Premium support customers will always receive free upgrades.
to:
** Current [[http://www.papercut.biz/support/premium/ | Premium Support]] customers will always receive free upgrades.
Changed lines 9-10 from:
** Minor point releases within a version are free (e.g. version 6.0 to 6.1)
** A small upgrade fee will apply for ''major'' releases (e.g. 5.X to 6.0).  This is typically around 25% to 30% of the purchase price.
to:
** Minor point releases within a version are free (e.g. version 7.0 to 7.1)
** A small upgrade fee will apply for ''major'' releases (e.g. 6.X to 7.0).  This is typically around 25% to 30% of the purchase price.
Changed line 10 from:
** A small upgrade fee will apply for ''major'' releases (e.g. 5.X to 6.0).  This is typically around 20% to 30% of the purchase price.
to:
** A small upgrade fee will apply for ''major'' releases (e.g. 5.X to 6.0).  This is typically around 25% to 30% of the purchase price.

Comments

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Article last modified on July 18, 2017, at 09:13 AM
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