KB Home | Mac OS 10.9 (Mavericks) Known Issues [Legacy]
Note that this page is now considered legacy - all issues with 10.9 were resolved in the 13.5 release of PaperCut, and there are currently a large number of customers using 10.9 as servers and clients in their organizations
Apple Mac OS 10.9 update causes PaperCut’s Application Server to be unresponsive (Resolved in PaperCut 13.5 Build 24862)
The recent release of Mavericks 10.9 for Mac OS has caused PaperCut to become unresponsive and unaccessible. This was identified as a priority issue. Our development team have already developed a fix for this issue, and is due to be released in the next minor release of PaperCut. Please do not update to Mavericks until our Release History indicates a new build for Mavericks 10.9.
If you have already installed the Mavericks update for Mac OS, there are two steps you can choose to run through, depending on what you would like to do. Both fixes have been confirmed working by PaperCut internally, as well as customer feedback.
Java update - A Java update can be manually downloaded that has been confirmed by customers to fix this issue and should be downloaded immediately if you have already updated your Mac OS to 10.9
PaperCut update - A PaperCut update can be downloaded and installed over your previous installation of PaperCut, which includes the future built-in changes for Mac OS 10.9 Mavericks.
A manual update can be run on Mavericks that has been confirmed to remedy this issue. The update is available here. Once this has been installed, please restart the PaperCut Application Server services.
You may also wish to update your PaperCut installation to a build fixing this issue. Any future builds of PaperCut will have this fix implemented by default. Before downloading and installing this update, please ensure that you are licensed for version 13 of PaperCut. This can be checked on the About tab of your current PaperCut installation.
If you are unsure whether you are licensed, or cannot access the About tab to check this information, you can reach out to us via (http://support.papercut.com) including your company name, along with attaching your current PaperCut license. The license file can be found in Applications\PaperCut NG\Server\ and is called application.license.
Please make sure you follow the recommended upgrade procedure, outlined here.
Cause of the issue
The issue described is brought on after changes were made to the way Mac OS X bundled Java within their operating system. All previous versions of Mac OS X had included Java dependencies, but were removed in 10.9 Mavericks.
This release contains an updated Java version which no longer supports 32-bit workstations. If you have any 32-bit users launching the User Client or Release Station from a network share, see this Knowledge Base article for more information.